4.9
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I needed last minute help with a large payment, and didn't have the necessary identification to proceed, yet the staff at Cambrian didn't put me aside or turn me down, but instead walked me through every step needed to secure a payment. Emails and phone calls were answered either immediately or within an hour, advice was sound and current, and I had the same
personal agent work on my file with me through to completion. Really doesn't get any better. They even out-performed my bank!
Really lovely lady Louise called me and helped me with my application. Really recommend becoming a member, I'm going to have a lovely Christmas for my daughter and family as they've helped me and my family out with a loan this year. Repayments are affordable. Don't fall victim to high interest lenders and apply with Cambrian, they are amazing.
Thank you Cambrian ❤️
Needed a loan unexpectedly, cambrian were very helpful and quick in helping us out and with reasonable interest rates, will be using again in future if needed.
Fabulous service, really took a weight off my mind to know I'm only paying one creditor now.
I had support from start to finish with very professional, friendly and efficient staff.
The application was not too difficult and staff were on hand to help.
Would definitely recommend this service to anyone who needs support with debt. 5*
For over 25 years Cambrian Savings & Loans have supported communities by offering ethical financial services to members who live or work in Wales. From Junior, adult and Christmas savings accounts to ethical, affordable, low-interest loans from £200 to £25,000, repay through payroll deduction, standing order or through benefits.
144 Conway road, Ll31 9nd, Llandudno Junction, United Kingdom
4.9
678 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Very good on the phone, a telephone number and help when needed
Date of experience: May 12, 2025
I find the customer service at Cambrian really impressive. Everyone treats you like a real person even if you are communicating via email.
Date of experience: May 01, 2025
I needed last minute help with a large payment, and didn't have the necessary identification to proceed, yet the staff at Cambrian didn't put me aside or turn me down, but instead walked me through every step needed to secure a payment. Emails and phone calls were answered either immediately or within an hour, advice was sound and current, and I had the same
personal agent work on my file with me through to completion. Really doesn't get any better. They even out-performed my bank!
Date of experience: March 10, 2025
nice and easy to use the service
and a fast desision on what i was apply for
Date of experience: April 22, 2025
Needed a loan unexpectedly, cambrian were very helpful and quick in helping us out and with reasonable interest rates, will be using again in future if needed.
Date of experience: June 14, 2024
Credit union is a great place to start with your own family and friends to get help with your savings and for first time borrowing money and a lovely set of people who understands everyone's needs. I have been with Credit union for over ten years now and I have no trouble with them and they have helped me out a lot over the years.
Date of experience: March 20, 2025
After being with Cambrian for 2 years, I requested a loan top up which they had declined . Instead of looking at my current loan and that I’m on top of my payments each month never missed a payment very good customer and pay more to what I should be paying they declined going off the back of my recent credit rating where there was something on there which I’m not aware of which has since been rectified and have spoken to company in question . I Felt really upset the answer was simply no and no empathy , I had no email I had to follow up myself to what was going on with my application . Won’t be applying again . Felt like they do not look after long standing customers. Other than that other staff have been friendly and helpful Over the phone that’s why I’ve given 3 stars. Thanks
Date of experience: February 04, 2025
Reply from Cambrian Savings and Loans
Hi Natasha,
Thank you for your recent review.
We assess loans on ability and willingness to repay and as we are regulated by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA), we must ensure that we complete several checks when we assess a loan therefore, although anyone can apply for a loan, not everyone is guaranteed a loan.
I am afraid we cannot comment on individual cases online but if you are unhappy about the decision made, please contact our office direct on 0333 2000 601, email info@cambriancu.com or find one of our branches at https://www.cambriancu.com/contact-us and they can discuss your application with you.
Regards
Cambrian Savings & Loans team
Excellent service , quick and efficient. I would recommend to any one to use Cambrian savings and loans
Date of experience: January 09, 2025
Carmen who dealt with my claim was very helpful and lovely and couldn’t do enough to help me. Thanks so much
Date of experience: January 08, 2025
Iv been woth cambrian for a few year now, never had any problems, the staff are all really helpful. Thank you
Date of experience: January 03, 2025
Always quick an easy to submit an application and communication is great
Date of experience: January 02, 2025
Great company. Gave me a loan when no one else would to help me buy a car with a good interest rate. This is my third loan I’ve had with them. Loan applications always processed very quickly. Louise who processed the loan was great. Definitely recommend them.
Date of experience: December 30, 2024
Credit Union are absolutely fantastic they have helped me out on occasions that I have needed them. Their team are polite, friendly, extremely helpful and completely understanding. I have taken loans out with them and I also have a saving account with them I would recommend them to anyone. Edwin was polite, efficient and very clear when helping me out with my application today so thank you very much to him aswell.
Date of experience: December 24, 2024
Absolutely brilliant service from start to finish! Nothing is too much trouble and they walk you through everything in detail! Thank you Cambrian
Date of experience: December 24, 2024
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