Camden National Bank
As your local community bank, Camden National Bank strives to be a vital part of the towns and neighborhoods where they live, work, raise families, serve customers, and give back. Community is at the core of what they do and why they do it, and as they've grown over the years, their commitment to... show more
Camden National Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 05/18/2023.
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The management is very intelligent and highly customer oriented.
I have just received a call from the REAL Branch Manager, who, is NOT named Tiffany. So the plot thickens. I asked for the Branch Manager and was told that Tiffany was the Branch Manager. Sounds to be like someone has some straightening out to do. As I explained to the real Branch Manager, I am not quite as stupid as you seem to believe your customers to be. You routinely put 15 or so day holds on large amount checks to protect the Bank until the check clears. You could certainly do the same on a $50 check.
Tiffany is apparently a Senior Teller or at least one with some more experience than the obviously inexperienced teller I first dealt with. I should have known the first teller was inexperienced because when I first drove up to the window, I watched her carefully examining a $2 Federal Reserve Note (not mine, another customer's) as if she had never seen one before. They are really not that uncommon and I usually have a couple of them in my wallet myself. Be that as it may, I asked to see the Branch Manager and both women clearly led me to believe that Tiffany was the Branch Manager. The woman in the car with me heard and saw the conversation and also recalls I was told Tiffany was the Manager. Where does basic honesty fall within your training program? When the actual Branch Manager called me yesteday afternoon she mentioned concern about possible fraud. If I was a non-customer attempting to cash a third party check, that would make sense. I was a long time customer attempting to deposit the check into a long-existing account carrying a significant balance. I know for a fact your tellers have real time computer access to my bank records including running balances in my accounts. I ask you, look at my account records with CNB and once again tell me that you suspct me of fraud.
There are not too many ways you can "spin" this one...if the real Branch Manager was out or unavailable, why not just tell the customer that she is out or unavailable? Truth always ends up a better friend than does a lie.
Actually, this went way beyond the original issue. I clearly asked to speak with the Branch Manager and later found out that the person two employees led me to believe was the Branch Manager was not the Branch Manager. So now we are at the point of basic honesty. Let's assume the Bank employees were in the right in the original matter. There must be a written policy regarding the deposit of third party checks. I really don't know how I could have handled this any differently other than to take my 13 year old grandson out of school and bring him personally to the Bank. Even in that case, how would the Bank know he was who he says he is? How many 13 year olds have a photo ID? None of this passes the straight face test!
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