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I suddenly can't sign into itunes. I'm getting a verfication error saying there was an error connection to the Apple ID server

I suddenly can't sign into itunes. I'm getting a verfication error saying there was an error connection to the Apple ID server.

null-OTHER, Windows 7

Posted on Apr 25, 2017 9:01 AM

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Question marked as Best reply

Posted on Apr 26, 2017 3:44 PM

Hi there, Steve!


Thanks for reaching out via the Apple Support Communities. After reading your post, I see that you are unable to sign into the iTunes Store on your Windows 7 computer. When you try, you get an message indicating there was an error connecting to the Apple ID server. I'd be happy to help!

First, check to make sure there are no issues or outages related to the iTunes Store in your area by visiting the Apple Support System Status page, and by verifying that you have a good network connection. If possible, try a different network and/or connecting your computer directly to your modem and router using an ethernet cable. If you still can't sign in, use the following steps from the "On your PC" section of the If you can’t connect to the iTunes Store article:

On your PC

After each step, try to open the iTunes Store.

  1. Make sure that the date, time, and time zone are set correctly on your PC.
  2. Make sure that your computer can access the Internet.
  3. Check that your operating system is up to date.
  4. Make sure that you have the latest version of iTunes.
  5. Check if you’ve turned on third-party security software or Windows Firewall. If you have, your settings might not let you connect to the iTunes Store, and you might need to change them.
  6. Check your Windows proxy server settings.
  7. Your hosts file might be the cause. For example, some workplaces might put internal resources in the hosts file that block the iTunes Store. Learn how to reset the hosts file back to the default.

If you still can’t connect to the iTunes Store, try these advanced steps. You can also check with your Internet service provider. Ask them to confirm that the servers and ports that the iTunes Store uses are set up correctly for your network.

Does the iTunes Store open, but you see only a blank white screen with the words “iTunes Store”? Try to fix the conflicts between software that monitors Internet traffic and Apple software.




Have a lovely day!
1 reply
Question marked as Best reply

Apr 26, 2017 3:44 PM in response to stevefromfall river

Hi there, Steve!


Thanks for reaching out via the Apple Support Communities. After reading your post, I see that you are unable to sign into the iTunes Store on your Windows 7 computer. When you try, you get an message indicating there was an error connecting to the Apple ID server. I'd be happy to help!

First, check to make sure there are no issues or outages related to the iTunes Store in your area by visiting the Apple Support System Status page, and by verifying that you have a good network connection. If possible, try a different network and/or connecting your computer directly to your modem and router using an ethernet cable. If you still can't sign in, use the following steps from the "On your PC" section of the If you can’t connect to the iTunes Store article:

On your PC

After each step, try to open the iTunes Store.

  1. Make sure that the date, time, and time zone are set correctly on your PC.
  2. Make sure that your computer can access the Internet.
  3. Check that your operating system is up to date.
  4. Make sure that you have the latest version of iTunes.
  5. Check if you’ve turned on third-party security software or Windows Firewall. If you have, your settings might not let you connect to the iTunes Store, and you might need to change them.
  6. Check your Windows proxy server settings.
  7. Your hosts file might be the cause. For example, some workplaces might put internal resources in the hosts file that block the iTunes Store. Learn how to reset the hosts file back to the default.

If you still can’t connect to the iTunes Store, try these advanced steps. You can also check with your Internet service provider. Ask them to confirm that the servers and ports that the iTunes Store uses are set up correctly for your network.

Does the iTunes Store open, but you see only a blank white screen with the words “iTunes Store”? Try to fix the conflicts between software that monitors Internet traffic and Apple software.




Have a lovely day!

I suddenly can't sign into itunes. I'm getting a verfication error saying there was an error connection to the Apple ID server

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