Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

2025-05-19 16:19:48.814

Need more help?

Our troubleshooter can guide you through easy step-by-step instructions to resolve the issue.

Unlock a Gmail Account

Here's how to unlock your Gmail Account if you don't know your username or password.
  • When too many unsuccessful attempts to sign in to a Gmail™ account are made:
    • Google may consider the account as being attacked or about to be compromised.
    • Users may not be able to send mail using their email client.
  • To fix the problem, or if the username or password is forgotten, Google suggests unlocking the CAPTCHA.
    • It may take Google from 3-5 days to send user name / password information to a recovery email address.
Expand All
  1. Open the Internet browser then navigate to the Gmail website.
  2. Enter the Google username or Gmail address then click
    Next
    .
  3. Click
    Forgot password?
    .
  4. Answer the applicable questions to confirm it's your account then click
    Next
    .
  5. When prompted, reset your password.
If you're having additional problems signing in, refer to Google's support page.
  1. Launch an Internet browser then navigate to the Gmail website.
  2. Click
    Forgot email?
    .
  3. Enter your phone number or recovery email then click
    Next
    .
  4. Enter your first and last name then click
    Next
    .
  5. Answer the applicable questions to confirm it's your account then click
    Next
    .
  6. Review the list of usernames that match your account.
If you're having additional problems signing in, refer to Google's support page.