Team of Experts®
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How to access our total support experience, including Team of Experts:
Call us.
Simply dial 611 from your
Message us.
Send us a message in the
Take the next step.
Got questions?
How do I contact T-Mobile customer support?
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Customer Care representatives are available daily from 4 a.m. to Midnight PT, with your Team of Experts being available between the hours of 7am to 9pm local time.
If you are calling our customer support team from a phone other than your
How do I contact my Team of Experts?
Your Team of Experts is available between the hours of 7 a.m. and 9 p.m. local time. Simply dial 611 from your
Do I have to pay extra for Team of Experts support?
Not a penny. Team of Experts is included for free for all
Is Team of Experts available to T-Mobile for Business customers?
Absolutely. All
Is Team of Experts available in Spanish or Puerto Rico?
Yes. Team of Experts is available in Spanish and there is a Team of Experts assigned to the Puerto Rico region.
Can I request a different Team of Experts?
Your Team of Experts is assigned based on your regional area. This lets us build expertise based on that area's specific needs. If you're not happy with your Team of Experts, let us know and we'll work with you to resolve the issue.