Site Help

Cisco Live content can be accessed with the same username and password you use on Cisco.com. If you do not have a Cisco.com OneID account you can create one from CiscoLive.com.

Logging into CiscoLive.com with your OneID account will link your Cisco account to your Cisco Live history as long as you have used the same email address on both sites. If you used a different email to register for CiscoLive.com, contact ciscolive@cisco.com to have your accounts connected.

How do I create a new account?

• Click on "Login" on CiscoLive.com from the top navigation or click on any content link in the On-Demand Library.
  • You will be sent to the Cisco OneID Sign In page.
• Click the “Create Account” button.
• Fill out the registration form and submit your information.
  • Email addresses can include: tilde (~), exclamation point (!), at (@), pound (#), dollar ($), percent (%), caret (^), and (&), asterisk (*) and plus (+).
  • Last Name can be 2 to 50 characters in length. You may use English and accented letters A-z, space ( ), apostrophe ('), hyphen (-), period (.), and underscore (_).
  • Your password must include one upper case character, one lower case character and one number character. Passwords must have a minimum length of 8 characters and maximum of 60 characters.
  • Passwords can contain any of these special characters, except these: @ . - _ ! # $ % ^ & *
  • Passwords cannot contain your first name, last name, or any part of your email address.
    
  • Captcha use is required as an additional security measure. If you cannot read the captcha given to you, you can refresh the captcha for another image.
• You will receive an on-screen confirmation to verify your email. A 6-digit code is sent to your email address.
• Copy the 6-digit code out of your email and enter onto the verification screen and click the "Verify" button.
• You will receive an on-screen confirmation that your account has been verified. Once verified, you can login to Cisco OneID with your newly created account.

When I try to log in, I am told that one or part of your credentials do not match our records. What reasons can cause this?

• Your email or password is incorrect
• Your account is not activated. Check for your spam or junk mail for the activation email
• Your account is locked or suspended
• You do not have a Cisco Live OneID account

If I suspect my account is locked or suspended, who do I contact?

To protect your information, the number of times someone can try to login is limited. If you have tried several times, try again in 30 minutes.

If waiting does not resolve the issue, you can open a support case or email support at web-help@cisco.com.

Will my current Ciscolive.com username and password still work?

No, Cisco Live credentials will no longer for on CiscoLive.com. When you select login or click on locked content to sign in, you can log in with your Cisco.com OneID username and password or create a new Cisco OneID account if you do not have one.

Can the email address tied to my account use special characters?

Yes. You may use any of these ASCII characters in front of the @ sign in your email.

• Uppercase and lowercase English letters (a-z, A-Z)
• Digits 0 to 9
• Special characters ! # $ % & ‘ * + – / = ? ^ _ ` { | } ~

For the domain part of the email address—anything after the @ symbol accepts these characters:

• 0–9, a–z, A–Z, – (dash) and .(dots)

I created a new account and the site said it sent me an email to activate my account but I did not receive it.  What should I do?

Check your spam or junk mail folder to see if it was sent there. If you did not receive the email, you can open a support case or contact support at web-help@cisco.com.

I already have a Cisco OneID account. Can I just login?

Yes, you can use that to log in to Cisco Live sites.

I don’t have a Cisco OneID account. How do I create one?

Click on "Login" on CiscoLive.com from the top navigation and then click the "Create Account" button.

How do I register for an in-person event?

To register for a specific in-person event, go to the event site and click the "Register Now" button twice – Cisco Live Las Vegas, Cisco Live Barcelona, and Cisco Live Melbourne.

Will my event credentials work on CiscoLive.com?

Cisco Live events will all use the Cisco OneID for registration. Your OneID username and password will also work to access on-demand content.

Updating Your Cisco Live Profile

You can update your Cisco Live information from the “Account Settings” page. To navigate to the “Account Settings” page by clicking the drop down with your name in the top navigation and selecting the “Account Settings” page. To edit your event-related information, you will need to return to the event’s registration site.

Updating Your Cisco OneID Profile

Some personal information can only be edited by updating your Cisco OneID profile. You will need to log back in to Cisco Live for your OneID edits to appear.

Choose the one of the following links to edit your information:

• Cisco Customer
• Cisco Employee - Your Cisco OneID profile is read-only. To update your profile, you must go through the HR process to update.

Updating Your Preferred First Name

To update your preferred first name, log in to CiscoLive.com, select the drop down with your name in the top navigation and select the Account Settings page. On the Account Settings page, click the link to edit your Cisco OneID information. You will be sent to the Cisco OneID Profile Management page. From this page, click the “Personal” link and add your preferred first name into your personal details. When finished, click the “Update” button.

To Add a Recovery Number to Your Account

To add a recovery number to your account, log in to CiscoLive.com, select the drop down with your name in the top navigation and select the Account Settings page. From this page, click the link to edit your Cisco OneID information. You will be sent to the Cisco OneID Profile Management page. From this page, click the “Security” link. To turn on a Recovery Number, toggle the switch to on. You will be asked to verify your password. Once verified, enter in the phone number you’d like to use and click “Submit”. You will be sent a 6-digit code to the number you entered.  This code is only active for 5 minutes.  Enter your code onto the screen and click “Submit”. You will now receive an on-screen confirmation that you have successfully added a recover number to your profile. 

Adding Two-Step Authentication to your Account

To add two-step authentication, log in to CiscoLive.com, select the drop down with your name in the top navigation and select the Account Settings page. From this page, select the link to edit your Cisco OneID information. You will be sent to the Cisco OneID Profile Management page. From this page, click the “Security” link. To turn on Two-Step Authentication, toggle the switch to on. You will be asked to verify your password. Once verified, select the authentication app(s) to install on your mobile device. If you already have one of these apps installed on your device, click the "next" button.

In your authentication app, scan the QR code from the screen or manually enter the key into your app. The app will generate a 6-digit code that you must enter on the screen. When finished, click the “Submit” button.

Audio Control

Select the "speaker" icon on the left side of the player controls. Click the icon once to mute or hover over the icon to use vertical volume slider to reach the level of sound to your preference.

Issues with Video Playback

If you are having issues playing back a video, please ensure that any ad blockers are turned off.

Video Download

Select the "download" icon located on the right side of the control bar to download the highest quality MP4 rendition of the video loaded in the player. You will be prompted to save the file onto your device where you specify. Please note that initiating the file download process will have a delay proportionate to the session length before prompting for a save location. This may take several minutes.

Tips on optimizing the video file download process are:

• Service speeds are based on hardwired devices. You may not see full speed capabilities when using Wi-Fi.
• If testing on a Wi-Fi enabled device, make sure you’re connected to your home Wi-Fi network, rather than a cellular network.
• JavaScript is also used, so make sure you don't have JavaScript disabled.
• Anti-virus software and security proxies can significantly decrease the download results.

All videos are copyright © 2020 Cisco and/or its affiliates.  All rights reserved. Video download is allowed for personal use only. Distribution or upload to web sites including social media sites is prohibited.

Playback Rate

Playback Rates provides the ability to manually select a different playback rate – faster or slower than the default speed.

To change playback rate, start a video and select the playback rate button in the bottom right corner of the player (default is 1x). Choose a different rate to see how video playback speed changes. Notice that when you change the playback rate, the duration time displayed is re-calculated based on the selected rate.

Picture-in-Picture Plugin

Picture-in-picture (PIP) mode allows you to multitask on your devices. This feature will pin a small video playback window of the screen while the you performs other tasks. You may drag the PIP window around the corners of the screen to place it in the most convenient location. You can pause and play the video in the PIP window, or remove it completely.

Quality Levels

The Quality Selector, a gear icon in the bottom corner of the player, provides you the choice to manually select a different rendition as the video is playing. Once you make a selection, the gear will spin until the new quality is rendered.

Fullscreen

To view a video at fullscreen, select fullscreen icon to enable. When the video starts playing, the fullscreen icon will appear in the bottom right corner of the player.