Cisco Connection Online CCO
CCO provides a suite of interactive web-based services that offer open access to Cisco's information, systems, resources, and personnel—24 hours a day, 7 days a week, from anywhere in the world. Figure 1-4 displays CCO's home page (www.cisco.com).
The online/interactive services offered by Cisco over the Internet have evolved and grown over time. Today you have access to a wealth of technical knowledge, tips, bug information, support services, and other valuable resources all from one place. CCO is not only about obtaining information; you may, for example, access the online price list on Cisco products, place orders, download Cisco Internetwork Operating System (IOS) software images, or receive technical assistance and many other services. There are two levels of access available: guest access and registered access. Table 1-1 shows the benefits of each and how they relate to troubleshooting.
Figure 1-4 CCO Home Page
Table 1-1 Troubleshooting Benefits of Guest and Registered Access to CCO
Benefits of Registered User Access to
Benefits of Guest User Access to CCO CCO
Immediate access to basic information about Access to all the benefits, information, tools,
Cisco and its networking solutions, services, and services available to CCO guest users and programs
Ability to download and test selected software Access to a variety of online support services packages (such as Bug Toolkit, Stack Decoder)
Access to technical documentation and If registered users have software service information about online support services contracts, access to the Software Center
Access to Cisco event calendars, which provide If registered users have appropriate service or information on conferences, training programs, contract agreements, ability to order Cisco and trade shows in which Cisco participates networking hardware/software products, parts and services (through Cisco MarketPlace)
The remaining topics of this chapter demonstrate the different services and tools offered through CCO that are of special value to internetwork troubleshooting personnel. The material is presented under two classifications:
• Using CCO to prevent problems
• Using CCO to correct problems
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