Digital Banking

Q: How do I enroll in Digital Banking?

You can easily enroll in Digital Banking on our homepage by selecting the Enroll Now link located in the login box. You'll need an active First Citizens account to get started. If you don't have an account, you can open one online, visit your local branch or give us a call.

Q: How do I log in to Digital Banking the first time?

When logging in to Digital Banking for the first time, visit our homepage and select First Time Log In from the login box. Enter the login ID you selected when you opened your account, and follow the steps to receive and enter your one-time Secure Access Code. If you'll be using the device regularly, we recommend selecting the option to Register Device to avoid entering a temporary Secure Access Code every time you log in.

Q: How soon can I use Digital Banking after I sign up?

You'll get immediate access to begin using Digital Banking once your enrollment is complete.

Q: How do I reset my login credentials?

After you have logged in, select Profile and Preferences from the left navigation menu and then select Login Preferences. From this page you can reset your login ID, password and secure delivery method (the way you'll receive your one-time secure access code). If you're in the Digital Banking app, you can also manage fingerprint and 4-digit PIN access. If you can't log in, you'll have to call the Customer Care Center to have your secure login reset.

Q: I keep getting timed out when I access Digital Banking through a browser. Why does this keep happening?

Your session will time out when there's no activity between your browser and our website for a certain period of time. Selecting buttons or following links creates activity between your browser and our website. However, typing into a field doesn't. If there's no activity for the specified timeout period, your Digital Banking session will end and you'll have to log back in.

Bank with us wherever you are

Get online access to all your accounts when you enroll in Digital Banking

See all your accounts in one place—even accounts you have with other banks. Digital Banking makes it easy to bank on the go and stay in the know.

Mobile phone showing First Citizens Digital Banking Accounts section

Account Management

Manage all your accounts in one place

Easily set up and manage your budgets
See your statements and order checks
Track spending and see where your money goes

Woman looking at a laptop computer showing the First Citizens Digital Banking Payments and Transfers tab

Payments & Transfers

Transfer money and make payments

Transfer money between accounts
Pay bills and set up recurring payments
Send money to people you trust with Zelle^®

Mobile phone showing the mobile deposit check feature

Mobile Banking

Bank from anywhere on your phone

Manage your accounts
Log in with Face ID^®, Touch ID^® or secure passcode
Deposit checks from home or on the go

Smartwatch showing First Citizens Bank security alert regarding a password change

Security & Alerts

Stay alert and keep your accounts secure

Lock your card and change your debit PIN
Set up alerts to monitor transactions and cards
Get notified of login attempts and fraudulent activity

Join Us

Do you need an account?

Get Online Access

Do you need access?

See how Digital Banking works in real life

Our Digital Banking features make it easy for you to bank on your terms. Manage your accounts, track spending, create budgets, and transfer money between family and friends.

Get the details on Digital Banking fees

Read our Digital Banking Agreement

How do I enroll in Digital Banking?

How do I log in to Digital Banking the first time?

How soon can I use Digital Banking after I sign up?

How do I reset my login credentials?

I keep getting timed out when I access Digital Banking through a browser. Why does this keep happening?

Account openings and credit are subject to bank approval.

Please see our Digital Banking Fee Schedule and Digital Banking Agreement (PDF), Opens in a new tab.

First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking.

iPhone, Touch ID and Face ID are a registered trademark of Apple, Inc. Apple is a trademark of Apple, Inc., registered in the US and other countries. App Store is a service mark of Apple, Inc.

Zelle^® and the Zelle^® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender.

NMLSR ID 503941

Digital Banking

Bank with us wherever you are

Get online access to all your accounts when you enroll in Digital Banking

Manage all your accounts in one place

Transfer money and make payments

Bank from anywhere on your phone

Stay alert and keep your accounts secure

Do you need an account?

Do you need access?

See how Digital Banking works in real life

Get the details on Digital Banking fees

Read our Digital Banking Agreement

FAQ
People often ask us

Account Questions

Other Questions

Digital Banking

Bank with us wherever you are

Get online access to all your accounts when you enroll in Digital Banking

Manage all your accounts in one place

Transfer money and make payments

Bank from anywhere on your phone

Stay alert and keep your accounts secure

Do you need an account?

Do you need access?

See how Digital Banking works in real life

Get the details on Digital Banking fees

Read our Digital Banking Agreement

FAQ People often ask us

FAQ
People often ask us