Your NETGEAR cable modem keeps event logs that capture various information about your modem's connection to your Internet service provider (ISP). Event logs capture important cable modem and modem router events. If you are experiencing connection issues with your cable modem, the event logs might provide helpful troubleshooting information for a support agent or for your ISP.
To view or clear the event logs on your NETGEAR cable modem or modem router:
- Launch a web browser from a computer or mobile device that is connected to your network.
- Enter http://192.168.100.1.
- Enter your cable modem or modem router’s user name and password.
For most modems, the user name is admin and the default password is password.
For the CM2000 modem, there is no default password. Each CM2000 comes with a unique password that is printed on your product's label.
The user name and password are case-sensitive.
- The BASIC Home page displays.
- Select ADVANCED > Administration > Event Log.
The Event Log page shows the following information:
- Time. The time the event log entry was recorded. The correct time displays only after your cable modem or modem router successfully connect to the cable Internet provider’s network.
- Priority. The severity of the event log entry.
- Description. A description of the event log entry.
- To refresh the log page, click the Refresh button.
- To clear the log entries, click the Clear Log button.
For more information:
Last Updated:04/22/2022
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Article ID: 30008