Co-op Bank down: outage left customers unable to use app or online banking
THE Co-op Bank mobile and app services were down for some customers this morning.
Users reported issues with accessing their accounts in several locations across the country today, though the services are back up and running now.
Over 100 cases were reported on Down Detector.
The majority of users reported issues with Co-op mobile banking, as over 70% of the declared problems were to do with the service above other issues with mobile login and online banking.
Many experienced the issues in London, but others have run into trouble in Cardiff and Manchester too, as well as many other outages reported across the country.
Issues appear to have started at around 8.30 this morning as the first reports on Down Detector indicate, though they are now resolved according to The Co-op.
A spokesperson said: “There was an issue with our mobile banking app earlier this morning however our digital banking services are now fully available to customers.
“The app was unavailable to customers between 08:36am and 10:43am but the issue has been resolved and customers can now use the app as normal.
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"For a short 10min period between 9:13am and 9:23am customers were also unable to use Co-operative Bank online banking but access was swiftly restored and customers were able to use online banking as an alternative to our app to continue to bank with us this morning.”
Customers couldn't log into their accounts via the app and were finding difficulty with some website services too.
At 10.20am the bank mentioned on Twitter that it had "been made aware of an issue with the app" and was "looking into this."
Frustrated customers, meanwhile, took to Twitter to complain about the outages.
One user said: "The App is down AGAIN ..... rubbish."
Another said: "App is down and can’t log onto the website as the security code section isn’t working."
The Co-op bank has over 613,000 current account holders in the UK according to Statista.
But just as the earlier Twitter user declared, it's not the first time the bank has experienced the issues.
Down Detector last reported issues on September 6, and before that the banking app saw problems reported on August 20 and July 30, this year.
We also reported how another Co-op banking outage locked customers out of their accounts last year.
That was just before the bank announced plans to cut 350 jobs and close 18 branches too.
But customers with other banking providers have encountered issues too, as it was only yesterday that a HSBC app failure left customers unable to access online accounts or pay bills.
Plus TSB's internet banking and app went down only days ago on September 15, affecting hundreds of customers.
How to claim compensation for major app, bank account and card issues
Banks don't have to pay out compensation to customers if there has been a drop in service, unlike how telecoms companies have to.
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But if you have incurred costs as a result of service issues, you could be likely to get your money back.
For example, if a bill payment didn’t go through as a result of an outage and you’ve been charged a fee for missing it, you should be able to claim that money back.
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