Getting things done at AKME
- 1. Getting Things Done at AKMEJanuary 2011
- 2. Key SystemsIT Helpdesk (http://helpdesk/)Employee Central (http://intranet/)AKME Leave Request System (http://ea.blackboard.com/leave.request)AKME Benefits Website (http://secure.bswift.com) AKME Travel Portal (http://travel.blackboard.com)ReardenTravel Website (https://blackboard.reardencommerce.com)PeopleSoft CRM (http://gocrm.blackboard.com)AKME LogowearStore (http://www.blackboardstore.com)UUUUU= Unique login= VPN required= Network login2
- 3. Key Systems3American Express Card Management (https://home.americanexpress.com/home/mt_personal.shtml?)AKME Expense System (http://finweb.blackboard.com/psp/finprod/?cmd=login&languageCd=ENG)Accounts Payable to approve invoice payment (https://www.rfsworkflow.com/HighOrbitWeb/login.jsp?s=aurora.highorbit.com&o=6051) Paystub/Tax information (https://www52.intersourcing.com/Login.aspx?ReturnUrl=%2fdefault.aspx)UUUUUUU= VPN required= Network login= Unique login
- 4. Employee Resources4
- 5. Intranet/Employee Central5http://intranet/System:AKME IntranetLogin: network loginPassword:network passwordVPN Required:YesPoC: IT Helpdesk
- 6. AKME Leave Request System6http://ea.akme.com/leave.requestSystem:IntranetLogin: network loginPassword:network passwordVPN Required:YesPoC: hr@akme.com
- 7. Benefits Accounts System7https://secure.bswift.com/default.asp?abbrev=akmeSystem:bSwiftLogin: network loginPassword:network passwordVPN Required:YesPoC: hr@akme.com
- 8. Review Paystub & Make Deduction Changes8https://www52.intersourcing.com/Login.aspx?ReturnUrl=%2fdefault.aspxSystem:UltiproLogin: email addressPassword:Unique - Including Character and numbersVPN Required:NoPoC: payroll@akme.com
- 9. Make Travel Arrangements9https://akme.reardencommerce.comSystem:ReardenLogin: email addressPassword:UniqueVPN Required:NoPoC: Valerie.Fender@akme.com
- 10. Manage AMEX Card Data10https://home.americanexpress.com/home/mt_personal.shtml?System:AMEX websiteLogin: email addressPassword:UniqueVPN Required:NoPoC: Valerie.Fender@akme.com
- 11. AKME WebEx Website11http://akme.webex.comSystem:WebEx websiteLogin: email addressPassword:UniqueVPN Required:NoPoC:
- 12. Buy AKME Logo-wear12http://www.akmestore.comSystem:AKME StoreLogin: TBD upon registrationPassword: initial code: “akmestore1"VPN Required:NoPoC: Andy Birkenstock
- 13. Submitting an IT Ticket13http://helpdesk/System:Track-ItLogin: network loginPassword:network passwordVPN Required:YesPoC: IT Helpdesk
- 14. Accounts Payable – Invoice Approvals14https://www.rfsworkflow.com/HighOrbitWeb/login.jsp?s=aurora.highorbit.com&o=6051System:Rose FinancialLogin: FirstnameLastnamePassword:Unique - Provided on July 3rd, 2009 - info@rosefinancial.comVPN Required:YesPoC: accountspayable@akme.com
- 15. Travel Expense Reporting15http://finweb.akmecom/psp/finprod/?cmd=login&languageCd=ENGSystem:PeopleSoft ExpensesLogin: network loginPassword:network passwordVPN Required:YesPoC: ExpenseReports@akme.com?
- 16. View and Manage Client Data16http://gocrm.akme.comSystem:PeopleSoft CRMLogin: firstname.lastnamePassword:Your Psoft loginVPN Required:NoPoC: Submit IT Ticket
- 17. Share Knowledge17http://wikicentral/System:Wiki CentralLogin: Your network loginPassword:Your network loginVPN Required:YesPoC: IT Helpdesk
- 18. The AKME cultureGetting Things Done at AKME18
- 19. AKME’s CultureWhat are some words to describe AKME’s culture?Collaborative
- 20. Fast-paced
- 21. Hard-charging
- 22. Email-centricWhat do we value in our team members:Self-awareness
- 23. Creative thinking
- 24. A can-do attitude
- 25. Good sense of humorNetworking 20Get to know your colleagues outside your team or department:
- 26. Stay in touch with your fellow AKME 101 classmates
- 27. Ask your manager who you should meet and set up informational interviews with them
- 28. Make time to spend time with colleagues – at lunch, for coffee, or after hours
- 29. The larger your network outside of your immediate team mates, the more effective you will be and the more opportunities you will have
- 30. Many AKME staff are on Facebook and Twitter reach out and connect through technology too
- 31. REMOTE staff – your AKME network is critical to your successCommunicating Effectively: Email21AKME is an email-centric culture. Here are some tips to use email more effectively:
- 32. Remember: email generates more email
- 33. Think if you need to send an email – will a phone call suffice?
- 34. Practice good email etiquette: Respect your email recipients
- 35. Use a descriptive subject line with action required (e.g., “Please Review:…”)
- 36. Use the “To” line for those who need to read and respond, use the “Cc” line for those for whom the email is an FYI
- 37. BLUF (Bottom Line Up Front) – Summarize your email in the first sentence or two
- 38. If your email exchange goes back & forth 3 times, set up a meeting or phone call.
- 39. Be responsive and pro-active:
- 40. Respond to all emails promptly – within the same business day
- 41. Use your Out of Office feature to indicate your availability
- 42. Before going on vacation / travel send an email to team members in advance ( “I’m out on Friday so if you need anything let me know before Thursday)Communicating Effectively: Phone/conf calls22Phone etiquette:
- 43. Update your voicemail message to reflect your status and set expectations (e.g., “I’m out of the office & not checking vmail; I’ll respond to your call when I am back on Tuesday.”)
- 44. Use your voicemail message to indicate there is a better number at which you can be reached (especially for remote staff)
- 45. Respond to voicemail within the same business day
- 46. Phone Conference etiquette:
- 47. As the leader:
- 48. Dial-into the call a few minutes early
- 49. Take attendance and at the beginning of the meeting list who is on the line
- 50. Give participants on the line time to respond and participate
- 51. As a participant:
- 52. State your name before you comment or ask questions so others know who is speaking, “This is Jan, I had a question about…”
- 53. Dial-in on time. If you arrive late, introduce yourself at the soonest break in the meeting if the leader doesn’t acknowledge your “beep in”Communicating Effectively: meetings23Meeting Effectiveness:
- 54. Think ahead:
- 55. Do you really need to schedule a meeting?
- 56. What are the goals of the meeting or desired outcome? Make sure to have an agenda that supports them
- 57. Who really needs to be there?
- 58. Scheduling a meeting – just do it.
- 59. You don’t have to ask for permission to schedule someone.
- 60. Feel free to schedule someone in location: “[recipient’s] office”
- 61. Remember not everyone attending your meeting will be in your same time zone, schedule accordingly
- 62. Meeting Effectiveness:
- 63. Provide a WebEx/conference call dial-in number – odds are someone on your meeting invite will not attend in person
- 64. Provide meeting materials in advance; bring copies to meeting
- 65. If the topic is sensitive you should have pre-meetings with key stakeholders to prepare them for the discussion, gain consensus, etc.Communicating Effectively: WebEx24WebEx etiquette:
- 66. Leaders:
- 67. Be sure to verify that people on the WebEx can hear the presenter and see the presentation
- 68. Make sure to include remote audience members in the discussion
- 69. Record the meeting for those who can’t attend
- 70. Presenters:
- 71. Presenters should include a photo of themselves along with their introduction.
- 72. Make sure to include remote audience members in the discussion
- 73. Attendees:
- 74. Mute your line if there is background noise
- 75. Do not multi-task while on a WebEx