Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed on my debit card summery I was being charged $40 a month for a service I never signed up for. I called ************************** to inquire and the half wit non human being named ****** **** states she will cancel my service then tried to sell me discounted services for a purpose I never needed. I dont care about identity theft in fact I want someone to steal my identity as it is beneficial . I asked for a refund and they declined saying they do not give refunds. This is a scam company. Never deal with these people . The mob are better people than ****** **** of my score iq.

  Customer Answer

  Date: 05/23/2025

  The business Has contacted me and a young woman named **** was very polite and apologized and refunded all the money that they would allow in their system and I am very happy with the results and I would recommend the company now to anyone that is looking for a credit monitoring business.

  thank you ****,

  Aiden Cooksey 

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company called ******************* <****************************>asked me to enroll services from this company in order to prove that my account functioned. I was never allowed to get the loan and I was charged by this company for the enrolement under false pretense. I believe that these companies are working together to comit fraud against people like myself. Also when I asked for a refund they initially refused based off of contract with the company. I had to demand a refund because of the False pretense of the Enrolment circumstance. I will have to also report this to my bank because they are saying it will take time, 3-5 days to process the refund to my bank account.

  

  Business Response

  Date: 04/02/2025

  We have a record of this members call made on March 28, 2025, where this member called in to cancel, and we processed their request. We do work with third-party partners who offer our credit and identity theft monitoring services. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. We spoke to this member on March. 31, 2025. They requested no further communication. We addressed their request.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Identity Intelligence LLC has been fraudulently attempting to collect money from me. They did not render any services from the beginning and could not identify me properly according to their records. They then wouldn't allow me to cancel and continued to attempt to process fraudulent charges without honoring my verbal request. They kept sending me to troubleshooting with IT, which I declined. I did not want the service. Please warn others. It's hard to stop this company. They have finessed their scamming within their business. They have you call, but will not halt the charges. FRAUD ALERT! This has been blocked at least twice a month, maybe more from my online banking account. Thanks.

  

  Business Response

  Date: 04/04/2025

  We have a record of this member's call on Jan. 31, 2025, where the member disconnected the call after verification. A callback was made, during which time the member stated they would call back at a later date. We also have a record of this member's call on Feb. 7, 2025, where the member disconnected the call and did not answer the callback. We attempted to contact this member on March 26, 2025, and again on March 27, 2025. They did not answer either call or respond to the voicemails or texts. We addressed their request.
  

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - After carefully reviewing my Credit Reports recently from different Credit reporting Agencies, I have found the information being reported about me to be inaccurate, the Agencies have the need to report all information with accuracy. I demand that the information be updated without errors, I have substantial doubts about the accuracy of the information. This is information on my mortgage balance from Freedom Mortgage, my credit score from Experian and my **************** balance. I have attached supporting documents to this request.- Also as a Federally Protected consumer Per the ****, I am now opting out of any and all authorizations I the consumer may have given, Written, Verbal, unwritten, verbal and non verbal per the 15 USC 6802. I am rescinding, effective immediately OPT OUT of REPORTING PERSONAL INFO on CREDIT REPORTS in accordance to Privacy Act of 1974 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information a) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. (b) Opt out (1) In generalA financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless (A) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party; (B) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party; and (C) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.

  

  Business Response

  Date: 03/20/2025

  IdentityIQ services provide credit report information from Experian, Equifax and ********** depending on your plan benefits. We have no record of this member calling in to our ************* Centers. We spoke to this member on March 18, 2025, where we explained their plan benefits. We addressed their request.

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to enroll in their ********************** but was unsuccessful, perhaps due to all of my credit reports being locked. Unbeknownst to me, they charged me a monthly fee of $6.95 despite receiving no services or benefits from Resident-Link. When I contacted the company, they repeatedly argued that I had received services, even though I could not log in to their website to access said services. They offered to refund one month of "services," but refused to refund the remaining thirteen months that they'd charged me for.

  

  Business Response

  Date: 04/04/2025

  We have a record of this members call made on March 14, 2025, where this member called in to cancel, and we processed their request. Our records indicate this member logged into their account on Oct. 28, 2023, when they setup their account. We called this member on March 17, 2025, and left a voicemail. We emailed this member on March 18, 2025. They did not answer either call, voicemail, or email. We addressed their request.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Identity IQ on March 3rd, 2025 for the 7 day trial for $1.00 my plans were to only check my scores during the 7 day trial and cancel before March 10th so I wont be charged the monthly charge. I have done this before with them last year and it was a very simple process by just going online to your account to manage my plan and click the cancel subscription button. On yesterday Saturday March 8th 2 days before March 10th, I went online to cancel and there is NO longer an online cancellation option, I looked over and over again. Finally I decided to call to cancel, and it was around 5:15 pm they were closed for the day, so today March 9th I gave it another try by calling again they were also closed on Sundays. So now with tomorrow being March 10th I know they are going to charge my account even after I have been trying for 2 days before to cancel my subscription to avoid this from happening. Another problem is that dont offer refunds. I also tried deleting my credit card info on my account they also dont allow you to do this.(insane) Basically as a consumer if you want to just sign up for the 7 day trial for a $1.00 fee and cancel before 7 day trial, ends youre screwed if you try to go online to cancel, there is NO option to do so or delete YOUR debit card info and if try calling they are closed to help you cancel it. We should have a way during the full 7 day trial access to go online to cancel before charging and if thats not an option someone should be available to help especially if you are not going to offer consumers refunds after trying to cancel 2 days before and there is no way to do so. I am very upset that I didnt have the capability or option to cancel this subscription for last 2 days and tomorrow my account will be charged the monthly fee. This is unethical and should not be allowed or refund people their money back if they didnt have options to cancel subscription before 7 days due to your companys fault.

  

  Business Response

  Date: 03/12/2025

  We have no record of this member calling in to our ************* Centers. We contacted this member via text on March 10, 2025, where we verified that this member has the option to cancel their membership online. We addressed their request.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been billed for this service with no way to cancel! The only option is to call and I work during their open business hours. I was charged $34.99 on 3-2 and 3-5 for this service erroneously and am not satisfied at all with the lack of support to cancel a free trial service

  

  Business Response

  Date: 03/14/2025

  We have no record of this member calling in prior to submitting a BBB complaint. We contacted this member via text on March 7, 2025. We addressed their request.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the business in June 2024 and advised them I wanted to cancel the services. They continued to charge my credit card. After my protests today, the representative agreed to refund 1 ******** feel that I should be funded all of my money as of the day that I originally called to cancel.

  

  Business Response

  Date: 02/28/2025

  We have a record of this members call made on June 21, 2024, where the member indicated they wanted to continue to view their credit report and were informed their account would remain active. We also have a record of this member's call made on Feb. 22, 2025, where this member called in to cancel and we processed their request. We called this member on Feb. 25, 2025, Feb. 26, 2025, and again on Feb. 27, 2025. They did not answer either calls or respond to the voicemails. We addressed their request.

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 1, 2024, I spoke with a representative to cancel my membership. I was informed that I had until November 11, 2025, to cancel and was encouraged to take advantage of free trial options. However, I declined and reiterated that I did not wish to continue my membership. During this call, I was prompted to listen to the terms and conditions and offers for other products, which I also declined. I ended the call under the impression that my membership had been successfully canceled.On February 12, 2025, while expecting an important email, I noticed a charge from your company on February 11, 2025, for a membership I had previously requested to cancel. I immediately called customer service and spoke with a representative named Sky, who attempted to resell me products while reading the terms and conditions. I later discovered that I had been charged for four months despite my initial request to cancel.After explaining the situation, I was informed that nothing could be done except a one-time courtesy refund for one charge. I was then transferred to a supervisor named ******, who stated that no further refunds would be issued, and if I disputed the charge with my bank, I would be ineligible for any refunds.Given the circumstances, I believe these charges were unfairly applied. I clearly communicated my intent to cancel my membership on December 1, 2024, and was misled into believing the cancellation had been processed. Therefore, I am requesting a full refund for the four months of unauthorized charges and confirmation that my membership is now officially canceled.Please review my case and provide a resolution at your earliest convenience. I would appreciate a prompt response to this matter.

  

  Business Response

  Date: 02/21/2025

  We have no record of this member calling in for account assistance or to cancel their account prior to Feb. 12, 2025. We called this member on Feb. 14, 2025, and again on Feb. 18, 2025. They did not answer either calls or respond to the voicemails. We addressed their request. 

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company have charged my ****** account 8 different times in the amount of $29.99 each time resulting in $239.92 worth of charges. I don't know who they are I have tried to ****** and find a customer service number or email...I have searched my email to see if I get any confirmation of payment and nothing. I need to have this addressed and forever I need all of ******** refunded for these u authorized charges.

  

  Business Response

  Date: 02/07/2025

  We have a record of this members call made on Sept. 07, 2023, where they requested assistance logging into their dashboard. To sign up for our services, members must provide personally identifiable information and answer security questions provided by the major credit bureaus. We spoke to this member on Feb. 6, 2025. We addressed their request.