This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Captive Portal not showing

Hi all,

I have an XG210 which i migrated from Cyberoam appliance. However on the cyberoam, the portal was showing up . But since the migration to the XG210, I have to type in the portal ipadress for it to show. My users are not clientless nor MAC based on my device beacuse this problem is also evident for new users. How can i make the portal show

This thread was automatically locked due to age.

0 rfcat_vk over 2 years ago

Hi,

have you enabled access in the XG access tab?
ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 kid_in_africa over 2 years ago in reply to rfcat_vk
Cancel
Vote Up 0 Vote Down

Cancel
0 kid_in_africa over 2 years ago in reply to kid_in_africa

For some reason I cannot enable captive portal under WAN zone
Cancel
Vote Up 0 Vote Down

Cancel
0 rfcat_vk over 2 years ago in reply to kid_in_africa

Where you trying to access the portal from?
ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 kid_in_africa over 2 years ago in reply to rfcat_vk

My bad, now I see...lets ignore that part..i am on the LAN itself indeed.. but what maybe the reason why once i connect on the network, even if new users connect, do not get the portal?
Cancel
Vote Up 0 Vote Down

Cancel
0 rfcat_vk over 2 years ago in reply to kid_in_africa

Hi,

what version of XG software are you running?

ian

XG115W - v20 GA - Home

XG on VM 8 - v20 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 kid_in_africa over 2 years ago in reply to rfcat_vk

SFOS 18.0.5 MR-5-Build586
Cancel
Vote Up 0 Vote Down

Cancel
0 emmosophos over 2 years ago

Hello there,

It's not possible to turn on the Captive Portal on the WAN interface. I think you’re referring to the User Portal, that is the one you need to turn on.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 kid_in_africa over 2 years ago in reply to emmosophos

yes i understand that part it was a typo on my end..what causes it to not pop up once a device is connected?
Cancel
Vote Up 0 Vote Down

Cancel
0 emmosophos over 2 years ago in reply to kid_in_africa

Hello there,

Based on the screenshot you provided the User Portal isn’t enabled on the WAN zone, so I would recommend you to enable it.

For the Captive Portal, if users are accessing from the LAN zone or Wifi Zone and it’sn’t showing make sure, that Captive Portal is enabled under Configure >> Authentication >> Web Authentication,and that the options

Shos Captive portal link is selected.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel