Personal services
Book an appointment
On AccèsD
Book an appointment on AccèsD if you're a member, and meet with an advisor online, in person or over the phone.
Book an appointment on AccèsD. - This link opens in a new tab.
Frequently asked questions
How do I change my address? How can I get a void cheque with my account information? How can I avoid NSF fees? Why do error messages sometimes appear on AccèsD? I received a phishing email. What do I do? Can I transfer funds to someone who isn't a Desjardins member? What changes can I make to my AccèsD bill file?
How do I change my address?
You can change your address on your accounts, investments and credit cards on AccèsD.
Accounts and investments
In a web browser
- Log in to AccèsD.
- Click Profile and preferences in the right-hand menu.
- Under Profile, select Change contact information.
- Select Edit<...
How can I get a void cheque with my account information?
You can print a void cheque for any of your accounts.
- Log on to AccèsD.
- Click More options in the right-hand menu, then Void cheques.
- Click Void cheque in the table.
You can also access your bank information as follows:
- Click on the Transactions/Operations tab.
- In the Account column, click on your folio number (followed by -PCA). You’ll find your account information under Account details.
How can I avoid NSF fees?
When you write a cheque or agree to make pre-authorized payments to an organization, you must ensure you have enough money in your account to honour your commitment. If you don't, NSF (non-sufficient funds) fees will be charged to your account.
You can avoid NSF fees by signing up for overdraft protection, which links your account to your Desjardins credit card.
To learn more, see Overdraft protection.
Why do error messages sometimes appear on AccèsD?
Here are 3 examples of error messages you might get while logged in to AccèsD.
A system error occurred. Please contact us at the telephone numbers listed under "Contact us" in the upper right hand portion of the screen.
You have been automatically logged out for security purposes. Your session was inactive for too long or you refreshed a page or clicked on the back button.
You are not authorized to access the site. Call us.
To avoid error messages and ensure an optimal use of our se...
I received a phishing email. What do I do?
If you receive a suspicious email or text message:
- Don't click any links, texts or images.
- Don't open any attachments or activate any document macros.
- Don't download or authorize any images.
- Don't reply to the sender. It only confirms that your email is valid.
Can I transfer funds to someone who isn't a Desjardins member?
Yes. Interac e-Transfers are a simple, secure way to transfer funds to a recipient at another Canadian financial institution or Desjardins. All the recipient needs is a bank account in Canada and an email address or mobile number. Transfers must be in Canadian currency.
To learn more, see Interac e-Transfers™.
What changes can I make to my AccèsD bill file?
You can manage your bills directly on AccèsD.
Here are just a few things you can do:
- Add bills
- Change bill reference numbers
- Delete bills
- Add, change or cancel bill payments scheduled in advance
Tips
Adding bills
When using the search engine to find an organization or bill, enter a keyword to facilitate your search. Once you've selected the bill you're looking for, click on the question mark icon for information about the reference num...
Phone
We can call you when it’s convenient.
Schedule a call
Montreal area:
514-224-7737 (514-CAISSES)
Canada and the U.S.:
1-800-224-7737 (1-800-CAISSES)
- Auto, home and recreational vehicle insurance
- Pet insurance
- Loan and credit insurance
- Individual insurance
- Travel insurance
- General information
Quotes and advice
Phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
Saturday: 8 AM to 4 PM (Eastern Time)
Quebec City:
418-835-6868
Montreal:
514-281-9955
Service for hearing impaired - TTY line
Your telephone relay service
Claims
In the event of a loss or emergency, you can submit your claim online or by phone 24/7.
Phone
Quebec City area:
418-835-9100
Outside North America:[ ] note
(country code) + 800-463-5666-6
To reach us from a country that is not served:
1-418-835-6868
Service for hearing impaired - TTY line
Your telephone relay service
Assistance
Roadside Assistance (24/7)
Phone
Legal Assistance
Phone
Monday to Friday: 9 AM to 8 PM (Eastern Time)
Saturday: 9 AM to 5 PM (Eastern Time)
Identity Theft Assistance (24/7)
Phone
Desjardins caisse members:
1-855-559-5501
Desjardins Insurance policyholders:
1-888-277-8726 (Quebec)
1-877-699-9923 (Ontario)
Payment
Contact us for questions or to change your payment options.
Phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
Saturday: 8 AM to 4 PM (Eastern Time)
Service for hearing impaired - TTY line
Your telephone relay service
Client Complaint Management Centre
Share your comments, suggestions or complaints online, by mail or by phone.
Phone
Monday to Thursday: 8 AM to 5:30 PM (Eastern Time)
Friday: 8 AM to 5 PM (Eastern Time)
Client Complaint Management Centre
Desjardins Insurance
5-100, rue des Commandeurs
Levis (QC) G6V 7N5
Quotes and advice
Phone
Monday to Thursday: 8 AM to 10 PM (Eastern Time)
Friday: 8 AM to 9 PM (Eastern Time)
Fax:
1-866-322-5246
Claims
Online
Phone
Monday to Thursday: 8 AM to 10 PM (Eastern Time)
Friday: 8 AM to 9 PM (Eastern Time)
Fax:
1-866-501-5580
Fax number reserved for veterinary clinics:
To fax us medical records or supporting documents
1-866-501-5581
Payment
Phone
Monday to Thursday: 8 AM to 10 PM (Eastern Time)
Friday: 8 AM to 9 PM (Eastern Time)
The Desjardins Pet Insurance Program
301-600 Empress Street
Winnipeg MB R3G 0R5
Complaint management
To file a pet insurance complaint, please refer to the
Loan Insurance
Buy insurance or file a claim
Loan Insurance — Versatile Line of Credit
Buy insurance or file a claim
Loan Insurance — Ready to Drive Loan
Buy insurance or file a claim
Phone
Line of Credit Insurance
Buy insurance or file a claim
Credit Balance Insurance — Individuals
Buy insurance
Phone
File a claim
Phone
General information
Phone
Life insurance (term, permanent, participating and universal), health insurance, critical illness insurance and disability insurance
Get a quote
Phone
Make changes to your policy or file a claim
Phone
Accident insurance (Accirance)
Get a quote
Make changes to your policy
File a claim
Phone
Critical illness insurance (GetWell)
File a claim
Phone
Visitors to Canada Insurance
File a claim
Phone
50+ Life Insurance
Get a quote, make changes to your policy or file a claim
Phone
Savings-Life Insurance
Buy insurance or file a claim
Assistance services
Phone
Have questions or concerns in light of the coronavirus? Check out our FAQ section.
Travel assistance (24 h)
Phone
Canada and U.S. (toll-free):
1-800-465-6390
Outside Canada and the U.S. (service charges apply):
1-514-875-9170
Buy insurance
Phone
1-855-368-6924
Monday to Friday, 8 AM to 8 PM
File a claim
Phone
Phone
Lock or replace your debit card
Online
Report your card lost or stolen
Frequently asked questions
I entered my information incorrectly 3 times, and now my card is suspended! What should I do? Do I need to let Desjardins know if I’m planning to use my cards while travelling abroad? My Desjardins Access Card is expiring this month. Will it automatically be renewed? What should I do if my Desjardins Access Card is lost or stolen?
I entered my information incorrectly 3 times, and now my card is suspended! What should I do?
For security reasons, your card will be blocked if you enter your PIN incorrectly 3 times in a row. To reactivate your card, you’ll have to go to any Desjardins caisse with 2 valid pieces of ID, at least one of which with a photo and signature. If you can’t get to a caisse, contact us for a replacement card.
If you enter the wrong birth date 3 times, you’ll need to go to your Desjardins caisse (where the account is held). No other caisse will be able to reactivate your card.
Do I need to let Desjardins know if I’m planning to use my cards while travelling abroad?
You don’t need to contact your caisse if you’re planning to use your Desjardins Access Card (debit card) while you travel.
Tips
- It’s a good idea to bring a second Desjardins Access Card with you, in case one is lost or stolen. Keep it with your important documents.
- You should also have a second way to pay for things, like a credit card or traveller’s cheques.
- Make sure you’re using a PLUS network ATM. This network is the equivalent of Canada’s Interac network and can accept 5-digit pins. If y...
My Desjardins Access Card is expiring this month. Will it automatically be renewed?
We will automatically mail a new Desjardins Access Card to the address we have on file for you, around 1 or 2 months before your current card expires. Your Desjardins Access Card is valid until the last day of the month it expires, which is written on the front of your card.
If this date passes and you haven’t received your new card, call us at 1-800-CAISSES (1-800-224-7737).
What should I do if my Desjardins Access Card is lost or stolen?
Contact us immediately to let us know if your card is lost or stolen. We’ll make sure that the old card is cancelled and a new one is issued right away.
The service is available 24 hours a day, 7 days a week.
Montreal area: 514-281-9289
Canada and the U.S.: 1-800-361-5121
Lost or stolen I.D.
If your ID is lost or stolen, you should contact Equifax and TransUnion to let them know. They’ll add a note to your c...
Phone
We can call you when it’s convenient.
Schedule a call
Canada and the U.S.:
1-800-361-5121
Other countries (collect call):
514-281-9289
Important:
Please also report stolen cards to the police.
Get a Desjardins Access Card
Phone
We can call you when it’s convenient.
Schedule a call
Montreal area:
514-224-7737 (514-CAISSES)
Canada and the U.S.:
1-800-224-7737 (1-800-CAISSES)
Card damaged or demagnetized - Card stuck in an ATM - Get a new PIN
Lock or replace your credit card
Online
Report a lost or stolen card – Change your address – Get account information
Phone
Visa* note and Mastercard® note credit cards
We can call you when it’s convenient.
Schedule a call
Montreal area:
514-397-4415
Report your card lost or stolen 24 hours a day, 7 days a week.
Change your address
On AccèsD
- Log in to AccèsD - External link..
- In the right-hand menu, select Profile and preferences.
- Under Profile, select Change contact information.
- Select Edit in the Primary residence address section.
- Make the desired changes and indicate the date when they'll take effect, if necessary.
- Make sure you entered your new address correctly, then select Confirm.
On the mobile app
- Sign in via the app.
- At the bottom of the screen, select More.
- Select Profile and preferences, then Contact information.
- Select Edit in the Primary residence address section.
- Make the desired changes and indicate the date when they'll take effect, if necessary.
- Make sure you entered your new address correctly, then select Confirm.
Canada and the U.S.:
1-800-363-3380
Collect calls:
514-397-4610. If calling from a landline, ask the operator to connect your call. If calling from a cellphone, your
service provider may charge a fee.
Questions or comments
Online
AccèsD Internet users
Use your secure AccèsD message box - This
link will open in a new window.
Non-users
Write to us - This link will open in a new window.
® Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Back to note reference *
* Trademark of Visa International Service Association and used under license. Back to note reference ®
Frequently asked questions
What's the difference between a TFSA and an RRSP? How is interest calculated on term savings accounts? Can I transfer funds out of my TFSA account myself on AccèsD? What's a Savings Account?
What's the difference between a TFSA and an RRSP?
The advantage of TFSAs and RRSPs is that they allow you to save money tax-free. Also, the 2 plans complement each other because they meet different types of needs.
RRSPs are designed to help you save for retirement.
Non-taxable withdrawals make TFSAs a good tool to help you save for projects: buying a car, renovating your home, starting a business or taking a trip.
You’re likely to lean towards one of the 2 options based on your situation. For example:
- Depending on your income, TFSAs m...
How is interest calculated on term savings accounts?
Term Savings gives you both capital protection and earned interest. No matter how financial markets perform, you know what your return will be right from the start. The interest rate tells you what your annual guaranteed return will be on your investment on an annual basis.
Calculated daily, interest can be paid at various times. The frequency of interest payments is determined at the time you take out the investment.
Learn more
- See
Can I transfer funds out of my TFSA account myself on AccèsD?
You can transfer funds from your TFSA savings to your everyday account on AccèsD.
- Click on the Transfers button in the right-hand menu and then on Transfers between accounts.
- Check From next to your TFSA Savings Account.
- Check To next to the destination account.
- Enter the transfer amount.
- Click on Validate.
- Then click on Confirm.
If you don't see a From button next to your TFSA Savings Account, please contact your caisse.
What's a Savings Account?
Only available on AccèsD Internet and mobile, the Savings Account is for people who want to grow their savings quickly by earning interest on each dollar saved. There are no fees and you can access your funds easily. The account is also RRSP eligible.
To learn more, see Savings Account.
- Desjardins caisses and branches
- Online Brokerage – Disnat
- Full-service brokerage – Desjardins Securities
- Signature Service
- Desjardins Private Wealth Management
Contact us
Based on what you need, we may direct you to our Signature Service or Private Wealth Management.
Phone
We can call you when it's convenient.
Schedule a call
Montreal area:
514-224-7737 (514-CAISSES)
Canada and the US:
1-800-224-7737 (1-800-CAISSES)
Caisse or branch
Book an appointment with an advisor by phone.
Montreal area:
514-253-6473
Canada and the US:
1-833-353-6473
On AccèsD
Book an appointment on AccèsD if you're a member, and meet with an advisor online, in person or over the phone.
Book an appointment on AccèsD. - This link opens in a new tab.
Signature Service
You have high standards, and our Signature Service is there to meet them, with expert advice from our professionals and a robust lineup of financial products and services.
Desjardins Private Wealth Management
Our experts will take a personal approach to managing all your financial affairs.
- Contact a caisse
- Youth Advisory Department
- Desjardins 360d
- Scholarships — Fondation Desjardins
- Business strategy and student segment development advisors
By email
AccèsD Internet users
Use your secure AccèsD message box - This
link will open in a new window.
Non-users
Write to us - This link will open in a new window.
For more information about the student offer
Phone
We can call you when it’s convenient.
Schedule a call
Student loan management
Phone
We can call you when it’s convenient.
Schedule a call
163-1, boulevard Gaspé
Gaspé (Québec) G4X 2V1
Desjardins 360d
UdeM | Concordia | UQAM | UQTR | UL
By phone: 514-383-0252 or 1-844-866-9932
(toll-free)
By text message: text us the name of your university at 22360
Online
Phone
1, complexe Desjardins
C.P. 7, succursale Desjardins
Montréal, (Québec) H5B 1B2
Advice and appointments
By phone
We can call you when it's convenient.
Schedule a call - with the mortgage financing team.
Monday to Friday: 8 AM to 9 PM
Saturday: 9 AM to 6 PM
Montreal area:
514-745-9499 - Montreal area mortgage services. This link opens your phone app.
Elsewhere in Canada:
1-844-626-2476 - Canada-wide mortgage services. This link opens your phone app.
With the help of an advisor
Book a remote or in-person appointment on AccèsD.
Mortgage representative services
Find a mortgage representative in your area.
Frequently asked questions
Can I transfer funds from my line of credit to my everyday account? How do I go about making a principal payment on a loan or requesting a payment agreement? What's the difference between a Desjardins Auto and Leisure Vehicle Loan and a Desjardins Auto+ Loan? How do I have my first student loan disbursement deposited to my Desjardins account?
Can I transfer funds from my line of credit to my everyday account?
You can't transfer funds from your line of credit to your everyday account. Lines of credit were designed to protect your account in the event of insufficient funds when making purchases, bill payments, pre-authorized payments, etc.
A line of credit is a financing product that allows you to get funds when you need them from your everyday account. Transactions are authorized even though they exceed your account balance. The account is overdrawn, and a cash advance from your line of credit automatically brings your account back up to $0 at the en...
How do I go about making a principal payment on a loan or requesting a payment agreement?
To make prepayments on a loan or to request a payment agreement, you must, in both cases, contact the appropriate component depending on the type of loan you have.
Caisse loan (personal loan, car loan or mortgage)
Contact your caisse directly.
Desjardins Ready-to-Drive Loan
Principal payments
Montreal area: 514-CAISSES (514-224-7737)
Elsewhere in Quebec, Canada and the U.S.: 1-800-CAISS...
What's the difference between a Desjardins Auto and Leisure Vehicle Loan and a Desjardins Auto+ Loan?
If you're planning to buy a vehicle over $5,000 from a new or used car dealer, a Desjardins Ready-to-Drive Loan is your better option.
The Desjardins Ready-to-Drive Loan is the ideal financing tool for a new or used car, motorcycle, recreation vehicle, boat or RV.
The Desjardins Ready-to-Drive Loan is a comprehensive financing tool that includes exclusive advantages that can help you save a lot of money. It includes:
- life insurance at no additional charge
- free roadside assistance for 1 year
How do I have my first student loan disbursement deposited to my Desjardins account?
You've received your student loan Guarantee Certificate and would like the first disbursement to be deposited to your Desjardins account?
Follow these steps:
- Ensure you have a Desjardins account.
To learn more about opening an account, see Everyday account. - Go to a caisse counter to fill out the required document.
Contact us
If you're a member, you can log in to AccèsD and send us a message.
Send us a message through AccèsD - This link will open in a new window.
Phone
We can call you when it’s convenient.
Schedule a call
Montreal area:
514-224-7737 (514-CAISSES)
Canada and the US:
1-800-224-7737 (1-800-CAISSES)
On AccèsD
Book an appointment on AccèsD if you're a member, and meet with an advisor online, in person or over the phone.
Book an appointment on AccèsD. - This link opens in a new tab.
Contact us
If you're a member, you can log in to AccèsD and send us a message.
Send us a message through AccèsD - This link will open in a new window.
Phone
We can call you when it’s convenient.
Schedule a call
Montreal area:
514-224-7737 (514-CAISSES)
Canada and the US:
1-800-224-7737 (1-800-CAISSES)
Contact us
If you're a member, you can log in to AccèsD and send us a message.
Send us a message through AccèsD - This link will open in a new window.
On AccèsD
Book an appointment on AccèsD if you're a member, and meet with an advisor online, in person or over the phone.
Book an appointment on AccèsD. - This link opens in a new tab.
Phone
Members
We can call you when it’s convenient.
Schedule a call
Montreal area:
514-224-7737 (514-CAISSES)
Canada and the U.S.:
1-800-224-7737 (1-800-CAISSES)
Caisse
Online
Members
On AccèsD, book a remote or in-person appointment with an advisor at your caisse.
Countries served by the international number: Australia, Belgium, Brazil, China (Hong Kong), Cuba, Denmark, Finland, France, Germany, Greece, Holland, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Morocco, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom.
