Founded in 1818 and headquartered in Boston, they have combined prudent management with well-timed acquisitions to evolve from a modest savings bank to a full-service commercial bank to meet customers financial needs. Today more than ever, customers need a bank that’s not only there for them, but true to customers and their community.
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Eastern Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 09/14/2023.
2.0
70 reviews
from WalletHub and across the web
70 reviews from WalletHub and across the web
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Eastern Bank
Sundaram PADMANABHAN @padmanabhan1
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5 Star Rating
I opened account in its Cambridge branch 17 years ago. Very helpful staff. Its manager recommended me for notary public. I am waiting to hear from them.
LOUD and WRONG - Difficult rude and uninformed teller. If you need business services, see the manager. Unfortunately I needed a cashiers check to pay our construction firm. When I asked Belicia if she could help with a cashiers check and withdrawal she replied,”FOR WHAT?!?” When I tried to explain “FOR WHAT?!?” Then she just said,”You need to fill out a withdrawal slip.” This was my first and probably last trip to use banking services. She told me I had to have an in state ID (wrong). I had written down the account number, amounts and gave it to her with my ID and she was still angry that she had to help me and asked me how long I had an account.
At this point she told the manager,”This is a lot of money.” As if she was going to tell me that we couldn’t pay our vendor.”
Luckily the Manager who helped me open the account was there, corrected her errors on policies and Belicia put on a fake smile for the remainder of the encounter. I can’t wait for my debit card and checks to arrive so I don’t have to deal with Belicia and her attitude anymore.
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Product: Eastern Bank Business Services
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Eastern Bank
danmcmyler1 @danmcmyler1
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1 Star Rating
Like many other reviewers, I would give zero stars if I could. Made the mistake of letting these clowns (Braintree) do an international wire. I had provided ALL the necessary information needed from the actual international bank statement. The cash was taken from my account on 6/28/2023. Many phone calls later the money was returned to my account on July 10th (12 days later), less $41.26 and they charged me plus a $40 transaction fee on top. The International Bank charged me for the Eastern Bank mistake and Eastern Bank are not refunding me. I made the mistake of conversing with the manager on 7/10 and he told me we could redo the wire and he would have the paperwork ready for me to sign. All he needed was the bank account number which he would not take over the phone but I could email it. I didn't receive his email before I showed up at the bank. They did not have the paperwork ready and we could not do the transaction as it was near closing time. When I voiced my dissatisfaction to the manager with the whole situation some other little man in a suit was making light of me to the cashiers and thought the situation was hilarious. I soon wiped the smirk off this little tossers face. I inherited these incompetents as they bought out Century Bank and Trust that I have happily done business with for a lifetime. The irony is that I don't ever even want to step inside the bank branch but they have a limit on remote deposits now of $6000. What a joke shop. This bank needs to wake up, not woke up.
If I could give 0 stars, I would. I have banked with a number of banks, large banks, small banks, in between. This bank is the worst. Online platform is horrible, low utility. Telephonic service is horrible. In person service, horrible. I am going to move my business elsewhere. It's too bad because I really want to support small, local banks, and I've given this bank several years to get its act together. But this bank is just consistently bad.
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Product: Eastern Bank Business Services
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Eastern Bank
jraoul711 @jraoul711
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1 Star Rating
They will never get my business. I went to them for a MASS SAVE heat loan only because the heating contractor recommended them and you can apply online. The only thing good about them is they are fast........ to turn you down. Don't bother l guess unless you make a lot of money. Even if you have really good credit it doesn't matter. They don't even do their due diligence and collect the proper documentation. The woman l talked to actually had the nerve to tell me l could try and get a co-signer. I'm a 50 year old man. I haven't needed a co-signer for any loan since like l was 16 buying my first car. And l've had plenty of loans approved. Even then there were no guarantees l would get the loan. So l did what l should have done in the first place and went to my own bank South Shore Bank. It took about a week, and some documentation and l was approved no problems. I don't even think Eastern should be in the heat loan program. They are NOT an equitable bank as they claim.
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Product: Eastern Bank Personal Loans
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Eastern Bank
jsh98 @jsh98
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1 Star Rating
Been with Eastern Bank for 30 years but just found out that they "MAIL" there bill pay. A bill i was told would be paid by the 13th and it even stated was "Received" by Capitol One on the 13th, actually did not arrive till the 30th, so i got service charge and interest charges. So i can never guarantee a date my bills will be recived the person i spoke to told me that is why they always say "estimated date" even when i reminded her that the bank said it was "received" by the 13th, she kept telling me that is an "estimated date". Not knowing when your payment will hit is way wrong.. and all this time I thought the "bill Pay" system was electronic, and now find out it is just sent through our lovely US Postal service is wrong. I will definetely be looking for another bank.
Can I do 0 stars here? They have cost me And my business so much money Due to missed deadlines over the past Year. My loan officer has been trying to prevent My business deals from going through because she wants my loan balance higher For more interest. It has been tens of thousands of dollars since March that I've lost because of my loan officer at Eastern bank. Tens of thousands of dollars in renegotiations and penalties and fees that I've paid because they have been missing deadlines
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Product: Eastern Bank Business Services
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Eastern Bank
Jcpav @Jcpav
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1 Star Rating
Avoid Eastern Bank! They did not process our mortgage payment multiple times, even though the payment arrived at their offices. Eastern Bank charged me a late fee and attacked my credit report. When I asked to correct my credit report, they do not respond. I have spent hours on the phone trying to resolve this, still no resolution. Worst bank ever!
I got transferred from Century Bank. It is night and day. Century was great. I could call and speak with the manager at my local branch for my business anytime. I now have to go through a main number and wait endlessly and then I am lucky if the person speaks proper English and can actually help. CANNOT WAIT TO CHANGE BANKS. What a hassle and shame after 20 very happy years with Century.
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Product: Eastern Bank Business Services
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Eastern Bank
mignaccataylor1 @mignaccataylor1
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1 Star Rating
THE MESSIEST BANK AROUND! I HAVE GONE THROUGH 5 CARDS ALREADY. THREE FOR FRAUD, AND TWO DATA BREACHES. NEW CARDS, NEVER WORK PROPERLY, AND THERE ARE SPENDING LIMITS ON CARDS. THEY TOLD ME SPENDING LIMITS ON CARDS, ARE SET BY THE CARDHOLDER. I THINK NOT. DO ALL OF US A FAVOR AND CLOSE THIS GROSS BANK!!!!