ComplaintsforEasynews
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am trying to cancel my subscription of $11.98/ a month to EasyNews. However, the leave a nessage system doesn't work. My call is never transferred to a live person. And I end up being automatically hung up on every time. And trying to cancel online is equally futile. Nothing happens after I put in my info and press enterBusiness response
09/22/2023
Hello. I am sorry you are having so much trouble. We do not offer phone support, so I'm not sure what number you are calling. However, we can certainly help you - please create a ticket from this page, and we will be happy to assist you:
*****************************
Regards,
Easynews SupportInitial Complaint
01/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have used easynews for many years now no problems. I was forced to change my debit card number due to issues with the card not working in local stores. Easynews tried to pull it and the site said problem with my card. I logged and changed my card and downgraded from there "big" plan to the next one down. The card I used was my ***************. I tried to use my acct and the password or username doesn't work and it said I was locked out. So I am being billed for this service and I can't access it or cancel it because I can't log in. I want any and all acct with easynews that has my email address ( *********************** associated with it cancelled. My username was stevehicks15.Business response
01/15/2023
Hello. The customer's account is not active, and the charge has been voided.
Regards,
Easynews Support
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.