Contact Us
| Contact Us | Contact Information |
|---|---|
| Health Net Member Services | General benefit questions or issues
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| Express Scripts |
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| Accredo | 800-620-6730 – Questions and information about specialty prescriptions. TTY: 1-866-552-6288 |
| Behavioral Health & Substance Abuse Programs (HMO and Medicare Advantage members) | 888-327-0010 – Health Net's Behavioral Health customer service For questions or help with authorizations, referrals and transition of care. |
| Chiropractic and Acupuncture Benefits | 800-848-3555 – American Specialty Health (ASH) (8:00 a.m. to 5:00 p.m. Pacific time) Find a provider |
| Edison Internal Employees | EIX Benefit Connection For change of address, adding or canceling a dependent, please contact EIX Benefits Connection or call (866) MY-EIXHR (866-693-4947). Update your permanent residence and mailing address and phone number information: Edison International Portal Go to: About Me > Work-Life > Addresses > fill out the online form. Health Advocate – Reach out to a Health Advocate either online or call 866‑695‑8622. |
| Decision Power support/Nurse Advice Line | Log on to healthnet.com or refer to the back of your Health Net ID card for contact information. |
| Call Health Net from outside the United States |
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| Health Net's Special Investigations Unit | Report any fraud or suspected fraud issues. Learn more 800-977-3565 |