In the last few weeks, I have been receiving queries on login and password related issues of EPF UAN (Universal Account Number). Most of these queries are posted in my other article – “all you need to know about UAN”. I felt that publishing a separate article on EPF UAN login related issues can be useful.
Most of the queries are related to;
- Lost my mobile number so unable to receive OTP.
- How to update my new mobile number?
- I am not receiving OTP SMS on my mobile?
- Forgot UAN login password, how to get a new one?
- How to change my DOB (Date of Birth) details in UAN portal?
- How to make correction in Father’s name in UAN portal?
- DOJ (Date of Joining) is incorrect, how to get it rectified?
- Employer is not verifying my KYC details and so on..
Latest Update (22-Nov-2017) : The EPFO has recently launched a new online provision to correct/change your Personal Data (like Name, Date of Birth or Gender) against EPF UAN. Kindly visit my latest article on this topic. Please ignore the information provided in this article. UAN helpdesk is not longer functional.
What is UAN?
Let’s first understand what is EPF’s UAN?
The UAN (Universal Account Number) is a 12-digit unique number allotted to each Employee Provident Fund member by the Employee Provident Fund Organization (EPFO). This UAN will act as an umbrella for the multiple ‘Member Ids’ (PF Account Numbers) allotted to the same individual (Employee or EPF Account holder).
To log into UAN portal, mobile number and password are mandatory. So if you change your mobile number or forget password, you need to update your new mobile number / create a new password.
In UAN portal, under ‘Manage’ menu you have the option ‘Contact Details’ to update new mobile number but you can use this option only if the old mobile number is still active.
What if you lose your mobile number and also forget your UAN Login password? In this scenario, you can submit online request through EPF UAN Helpdesk.
EPF UAN Helpdesk
Kindly visit UAN online helpdesk portal. Click on ‘Member’option. (It has been noticed that UAN’s helpdesk portal is not accessible for quite sometime now, you may kindly contact your Employer/EPFO for any correction of details related to UAN.)
You can use UAN helpdesk to resolve the below issues. Kindly note that this online helpdesk facility is still a beta version.
- What is My UAN? : You can know your UAN number by submitting details like mobile, member Id (EPF a/c number), Father’s name, DOB etc., Kindly note that you can use this option only if you have an active and your mobile number is registered in UAN portal.
- Forgot Password & Mobile Number Changed : I believe that most of the UAN login issues are related to this option.
- You can use this option if you have forgotten both your UAN login password and also lost your mobile.
- If you have forgotten password but your registered mobile number is active, you can reset it by visiting UAN portal.
- If you remember your password but would like to just update new mobile number, in this case also you can login to UAN portal and update the new mobile number under ‘Profile’ menu option.
Latest Article : The online procedure to change or update your mobile number in UAN account has been changed, kindly go through my new article @ ‘How to change Mobile number in EPF UAN Account online?’.
- You can submit a request to correct details related to name (self), father’s name, Date of Birth, Date of Joining your company etc.,
- Issues related to ‘SMS not received when activating UAN can also be resolved through this facility.
- You can submit online request to know the status of your PF transfer claim.
After submitting the request, you will receive an OTP to your mobile number. You have to key in this OTP and vefiy it. A reference number gets generated and this is also sent to your mobile number.
This online facility is still a beta version. So, you may experience some technical challenges while submitting your online requests.
In such a scenario, you can submit your offline request through your employer. What is the procedure for correction of details like name, father’s name, mobile number etc in EPFO database?
- Submit an offline request to your employer enclosing relevant supporting documents. For example : if your name has been entered wrongly in EPFO database and if you wish to get it corrected, you have to submit a copy of ID proof to your employer. (Download EPFO’s circular on ‘correction in name of PF member’. The circular also has the list of documents that are accepted as the supporting documents)
- Your employer will then forward your request to the concerned EPFO’s field officer.
- After verifying your request & supporting documents, the EPFO will get your details (member details) corrected in their database.
For queries related to UAN services, you may contact :
- EPF UAN Helpdesk Number : 18001-18005
- Helpdesk Email Id : uanepf@epfindia.gov.in
(Read : ‘Have you been allotted two UANs? How to deactivate old UAN?‘)
(Reference : www.epfindia.com)
My PF account name is incorrect and I need to change in my correct name and I unable to login in UAN portal also.
When I try to login the error is come – miss match with verification.
Could you please advise to how to change my name.
Hello Sir,
After i changed password in uan login portal again its asked to change a password i am not able to login in uan portal.repeatedly i am trying to login same window is displayed to change a password.past 10 days i facing a problem.pls help me sort out.
Hello sir,
I have an issue with my login to UAN , i forgot my password to login , so I gave forgot password , when I give forgot password it is showing that UAN is deactivated. So, I tried to activate my UAN , but it is showing UAN is already activated.can u tell me what is the issue
I am unable to login to my EPFO account as I get the following error “Date of Birth information is not available in the system”. Besides the mobile number I had registered was a corporate number issued by my organization.
Questions –
1. Is there a way to update my date of birth without logging into EPFO.
2. How do I change my mobile number, and should this only be a local India number or will it accept an international number as well
3. My No is currently showing mapped to my wife’s UAN, can we add two UAN’s to one mobile number.
Look forward for a response to assist me here fixing this issue
Dear Thomas,
1 – Suggest you to kindly go through this article ..
2 – Yes, local india number required. . UAN with a verified Aadhaar number and have mobile linked with Aadhaar number for receiving the OTP sent for verification is used for all services.
3 – As per the EPFO website FAQs, One mobile number can be used for registration with one UAN only.
My present company Passbook was not showing in EPFO, but I received a text msg of my present company PF contribution
universitas terbuka
EPF UAN Helpdesk – Password,Mobile Number,Name issues
Dear sir
Last 7 days I tried to update my dog account but I can’t . I did not get otp in my registered mobile number . When I going to update my kuc it’s verify but when I will save it’s showing loading …Please give me suggestion what I will do
hlw my date of birth change 19-05-1995 to 18-05-1995 only date change sir 18-05-1995 is correct
company not approve sir pls sir tell me how to approval my date of birth sir
respected people,
I have forgot the my UAN number.
I have try to my best nothing result you won to help.
I won to no my last digit 10065853xxxx. having issue in windrowing my amount but since this is the my last 4 digit forgot and i have not calming my amount. you won help 1000 times thank you..
Dear Parimal,
You can get it from your employer..
dear sir/madam ,
I have UAN NO and I missed my contact number and dono the number also how to access my UAN process and last 2 years back resigned how to access and process pls guide me
Dear kalaiselvan,
You may kindly contact the EPFO via this link..
Related article : EPF Whatsapp Helpline Number for Grievance Redressal | Whatsapp Contact numbers of EPFO Regional Offices
Dear sir / madam,
we are having Employer code GRCDP 0029627 with you. Our Employee UAN 1002462090** phone number 99664594** instead of 9581963964. So many times we tried change phone number and forgot password through Unified portal but not yet complete till now. pls change our employee phone number and rectify the same.
Dear Gangadhara,
You may kindly contact the EPFO via this link..
Related article :EPF Whatsapp Helpline Number for Grievance Redressal | Whatsapp Contact numbers of EPFO Regional Offices
Sir,
I not generate password first time
UAN no. Is active when I check in known your UAN no.
But when I go to portal , forgot password
Then show uan no is not active on register no. what should I do .
Dear Shubham,
You may kindly submit a grievance request to the EPFO on this, via this link..
Facing issue in logging in after entering the all UAN detail, always showing invalid Captcha.
same
Sir, I have lost my uan and mobile number , that number is been alloted to some other unknown person.. As he is not ready to share the otp… Whe tried to reach him… Based on pan and adhaar card can the details be fetched. Thank you sir
Employee submitted KYC and its appearing, but employer sharing screenshot that nothing is pending. Where is the information missing. How to get it approved from employer
Dear sir,
My registered mobile number with UAN had been not working now and my aadhar is also not link with my UAN.my name also not same in aadhar as of in pf office I forgot password so please sir give me suggestion
Hi, I am getting Error message OTP Failed to sent while raising transfer request. kindly suggest
Have an active Esign of a company but even unable to transfer pf to another account and note comes DSC is not registered with old company but they have esign facility
I have latest uan number and pf 2010 onwards previous to this I have worked with 5companies but not able to check pf number and I am not aware of uan number. In 2007 I had asked my last company to withdraw my pf share which I got and they had promised to send pension certificate which I have not received till date….. Pls assist and guide me
Dear Yogesh,
You can submit a grievance request to the EPFO on old EPF account via this link..
Related article : EPF Whatsapp Helpline Number for Grievance Redressal | Whatsapp Contact numbers of EPFO Regional Offices
DL/CPM/0024118/000/643 my old pf No How to make UAN NO
Hi my name is Beula and I missed my registered pf mobile number adhar num not linked and name is mismatch for adhar and UAN unable to go into the account please hepl me out
Dear Omega,
You can update you name in UAN portal (as per Aadhaar card).
Kindly read :
* How to update or change EPF UAN Account Mobile number online?
* EPF UAN Name Correction online | How to update your Personal details in UAN? |New procedure
Hi Sir,
The account holder has corrected his Date Of Birth in present
EPF Account. but in previous account it was not corrected. Now he unable to make Transfer request and loan advance due to previous account date of birth. Here the previous employer is unavilable to change DOB in previous account. Then how can he solve the problem. Please find the solution.
HI sir,
Account Holder lost his mobile and did not linked aadhar to his account now he forgot his password. Please help to find the way to reset password
Have you solved your problem
Dear Sreekanth,
I’ve updated my kyc details in the UAN portal and the employer had approved it. When am trying to go for claim status column. Am seeing a popup message like Bank account blocked. Tried reaching PF person without success.
Need your help on it.
Dear Tulasi,
You may check with your employer and/or submit a grievance request to the EPFO via this link..
sir,I am not receiving the OTP t activate my UAN.Please help me with this
9
My.bank account not approved my employee how to approve
Hi my name is Ramya. I want to withdraw my pf amount. However, I am unable to proceed further after entering the OTP since many days while applying online. What could be the reason for the same? Kindly help me in this regard.
Dear Ramya,
Are you receiving any error message?
You may also submit your grievance to the EPFO via this link..
Not getting any error message. After entering the address it’s asking for OTP . Once entered, the page remains the same. Can’t able to proceed further.
Sar my UN not activation and missing my phone number how to solution sir
I HAVE FORGETTEN THE PASSWORD WHEN I HAVE THE UAN ACTIVATED.HOW TO CHANGE PASSWORD THERE IS NO MOBILE NUMBER GIVEN IN PF WHEN AND HOW
HI SREEKANTH DIS IS SUDHEER HERE I LOST MY CONTACT NUMBER WHICH I GIVEN IN UAN PORTAL AND I FORGET MY PASSWORD ALSO IN THAT MY AADHAR DETAILS NOT ASSERTED NOW IM NOT UNABLE TO CHANGE MY CONTACT DETAILS EVEN MY HR NOT SUPPORTING TO CHANGE CONTACT DETAILS OR TO ASSERT TO AADHAR CARD WAT IS NEXT STEP PLEASE GUIDE ME
Dear sudheer,
Kindly go through this article, can be useful – How to update or change EPF UAN Account Mobile number online?
Serious and complicated issue with me
I worked in organization for three years and they provide me everything UAN and all after 3 years u resigned that job and joined new one after joining new one they transferred my previous Pf in their provided new Pf account but I left new organization within 3 month and again joined my previous employer for one more year and resigned again but now the current employer is showing where I worked for 3 month because of that I am unable to claim its showing short cessation service but my total amount is blocked because of that anyone suggest something or help me
Dear kumar,
Did you get the funds transferred from second employer (cumulative balance) to the previous employer EPF account when you rejoined?
im trying to login to my epf account, it shows invalid captcha everytime, please help
In uan activation problem my name is invalid it displaying any
Solution
Dear Rajeshwarrao,
Have you generated UAN based on your Aadhaar?
The name in your EPF A/c may not be matching with your name in Aadhaar..kindly recheck..
Dear Sir please tell about this error while doing KYC Verified AADHAAR available against UAN no is different than entered AADHAAR.
hello sir,
my pf account password not received after registration, how can i get password
abhi helpdesk option nhi aa rha hai..kya kare..
Good morning sir,
My pf account name is not matching with as per adhar .I forgot my password and also changed my mobilenumber. Please specify solution.
Dear Subrahmanyam,
You may kindly go through below articles, can be useful to you;
* EPF UAN Name Correction online | How to update your Personal details in UAN? |New procedure
* How to update or change EPF UAN Account Mobile number online?
Sir,
I have already withdraw Online PF advance 5 times for my treatment. Now I am unable to withdraw online PF advance, it is urgently require for treatment purpose. It is showing MAXIMUM NUMBER OF ONLINE CLAIM SUBMISSION HAVE BEEN EXEED, PLEASE SUBMIT CLAIM THROUGH PHYSICAL MODE. In this situation cann’t I withdraw PF advance online?
If not then what will be the procedure?
Please suggest.
From last 1 month I am trying to verify my pan card on epfo Portal.
Its not getting verified as my employer are unable to approve it from there end.
They are unable to see my kyc pending at there end. I have personally checked at there office it was not showing in there system.
Its seems there is technical issue on my Uan .
How to resolve it ?
please help me with the solution
I could not login, while login i ma getting invalid column name.
sir i changed my mobile number and forgot my password i want to check my uan status please help me sir
Dear lucky .. Kindly read : How to update or change EPF UAN Account Mobile number online?
sir I am not getting the otp on my mobile no. for activating the UAN. please hep
hi Sir,
I have corrected my PAN name similar to UAN portal name 2 months back. still I am getting the same message UAN name not matching with income tax database. I lodged complaint in grievance website they are not replying properly.phone number in grievance complaint also not working.
Dear suganya,
Kindly note that the name format between UAN and PAN card should be the same (First name – middle name – surname).
If yes, the EPFO databases might not yet been updated. You may have to wait for the EPFO to reply to your grievance..
Good afternoon sir, Iam k. sasikala
my name in SSC is K SASIKALA and my father name is
K SUBRAMANYAM
my DOB is 15-0*-19**
But in pan card my name KUNDELLA SASIKALA
father name SUBRAMANYAM KUNDELLA
DOB is 15-0*-19**
In aadhaar card my name K Sasi Kala
my dob is 01/01/19**
Now for PF they are asking to correct in aadhaar, if i correct that na what I need to follow sir, either PAN card or SSC.
In pan card it is not allowing initials. Then how i can change sir similar to my SSC. If i follow my aadhaar and pan with same name na then it is against to my SSC. How i can solve my issue. Please help.
dob i can correct sir. But name is very much problem in PAN and AADHAAR. It was not at all matching if I follow my SSC name for Aadhaar updation.
Dear sasikala,
Kindly do not share your personal details in public forums.
First priority is to update your PAN and then based on that you may have to get your Aadhaar and EPF UAN updated (same name format) ..
Hi,
My father’s name is incorrect in the UAN card. I had submitted join declaration with my employer. I have got the mail that it has been submitted and it will take 90 days to reflect. its been a year and more but my father’s name is still not updated.
Whenever I call the helpdesk number it says busy.
I had created the joint declaration for the 2nd time and this time I have to send it to chennai (to the employeer headoffice). They had accepted it and they had sent me back the joint declaration form with their stamp and told me to directly submit that to EPFO headoffice. But this also do not have any surety weathe weather I will get any response after sending. Because it not possible for me to send it to Chennai evrytime.
I have also tried the online process. They are saying that reference number will be sent to the authorized number. But I am not getting any ref number.
Please help me. I am tired of doing this.
Regards,
Sayani Das
Dear Sayani,
Kindly note that updation to PF member’s Father’s name can be done through offline mode only (as of now).
Did you submit your grievance to the EPFO via this link??