Verified
Used a free trial from Equifax really pleased with service.e mails daily regarding changes on file.easy to navigate platform highly recommend them.
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See what reviewers are saying
Very difficult to navigate when trying to find a breakdown of credit history. It states 'one or more missed payments'. To basic for a paid subscription. The 'score' is misleading . I admit my credit... See more
Company replied
Verified
Equifax was such an easy process to create & login & also the security questions were very thorough. I found that the information that Equifax gave me was in good detail & depth & seemed to be a lot... See more
Company replied
Verified
Setting up an online account was easy, just a few questions. The mistakes that were on my credit account, were sorted out quickly. A very seamless and painless process.
Company replied
Company details
- #7 of 8 best companies in Credit bureau
- #8 of 9 best companies in Credit reporting agency
- #161 of 165 best companies in Non-bank financial service
About Equifax
Written by the company
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contact info
United Kingdom
- www.equifax.co.uk
3.3
Average
4K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
Verified
Incorrect electoral details affecting negatively
You have incorrectly given my electoral details causing negative impact to my credit score. While all other agencies have accurately reported, yours did not and this has significant impact at a time when I need to buy new car and other finance products. There was no any help as well available online during the weekend. The portal that is to submit case for support did not work either. It did not allow me to login nor it allowed me to register.
Date of experience: 09 August 2025
Reply from Equifax
Hi Antony,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Verified
It's great 😃
Date of experience: 09 August 2025
Reply from Equifax
Hi Anne Marie,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Verified
I had an unknown profile turn up on my…
I had an unknown profile turn up on my credit score, the creditor was no use in supporting on details so contacted Equifax and to understand and the custom support representative was fantastic in helping raise a case to get this sorted.
Date of experience: 08 August 2025
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Verified
The purpose of the registration was not…
The purpose of the registration was not achieved, open rent is still saying Equifax can not find my credit records, even after registration with Equifax. I will appreciate this matter to be addressed.
Thanks
Date of experience: 08 August 2025
Reply from Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
I have subscribed to them all for over 15 years …
I have subscribed to them all for over 15 years but no more, their underhand ways never change, they are a joke.
Don’t waste your time or money, they are just a legalised marketing company to take your money.
Any credit you take out gets reported instantly but when you clear your accounts they don’t update for several months badly impacting your score!
Lenders see a different report anyway so completely pointless.
Then they just try to sell you more credit advertising credit cards etc.
They can’t even update the electoral information correctly, instead they blame the council.. strange how the register reports it correctly along with other agencies!
A good example of all that is wrong in the financial sector.
Date of experience: 09 August 2025
Reply from Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Verified
USEFUL CREDIT ORGANIZATION
Used a free trial from Equifax really pleased with service.e mails daily regarding changes on file.easy to navigate platform highly recommend them.
Date of experience: 30 July 2025
Reply from Equifax
Hi Anthony,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Verified
It was easy and straightforward
It was easy and straightforward. Thank you so much for providing me with this service, which means a lot.
Date of experience: 06 August 2025
Reply from Equifax
Hi Haiyan,
We appreciate you taking the time to leave your feedback, thank you.
I'm glad you found our service easy to use.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reply from Equifax
Hi David,
Thank you for taking the time to leave us a rating and a comment.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Verified
Difficult
Difficult to apply and then difficult to access. Incongruency between high score and available options. Basically very confusing
Date of experience: 05 August 2025
Reply from Equifax
Hi Siobhan,
We appreciate you taking the time to leave your feedback, thank you.
If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Verified
Fast efficient service
Fast efficient service. My query was resolved swiftly.
Date of experience: 05 August 2025
Reply from Equifax
Hi Emma,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Verified
Easy to use website and clear concise…
Easy to use website and clear concise information provided.
Date of experience: 05 August 2025
Reply from Equifax
Hi Sarah,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Verified
The customer service girl was very good
The customer service girl was very patieient
Date of experience: 05 August 2025
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Verified
Straight forward and quick gives you…
Straight forward and quick gives you the information you want
Date of experience: 05 August 2025
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Verified
No default ,no ccj ,payments made on…
No default ,no ccj ,payments made on time and my credit score is 123.unbelieveble.On all other credit reference agencies my score is at least 431 from 1000
Date of experience: 05 August 2025
Reply from Equifax
Hi Vlad,
Thank you for taking the time to leave us feedback.
I'm sorry that you have not seen much change to your Equifax Credit Score. The Score has been designed to reflect how lenders are likely to assess your creditworthiness when making lending decisions, so it changes in line with how lenders are likely to view you at the current time. Equifax do not make lending decisions, so it's important our score is reflective of those who do make such decisions. The features of the Score are designed to provide greater clarity around how the information in the credit report can impact your credit score.
We'd love to help explain this in greater detail so please feel free to contact us using online Help.
Kind regards,
The Equifax Team
Ironically- Don’t how credit files work.
Ironically- Don’t how credit files work.
Spoke to someone today as a loan balance has been £0 since June, but it remains open.
The loan company have advised that they informed them it had been settled, so no further information is required. As the balance is £0, this confirms what they’ve said.
Equifax can’t understand why a £0 balance would mean an account is settled. They can’t close until notified, but they have already been notified. The person on the phone didn’t understand much and seemed to struggle with basic queries or explanations.
Date of experience: 06 August 2025
Reply from Equifax
Hi Daniel,
Thank you for taking the time to leave us some comments.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Verified
Easy and quick!
Date of experience: 04 August 2025
Reply from Equifax
Hi Ruth,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Verified
Great service
Date of experience: 01 August 2025
Reply from Equifax
Hi Martyn,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Verified
Credit rating
Easy method of checking a credit rating, very helpful.
Date of experience: 27 July 2025
Reply from Equifax
Hi Bob,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Verified
Reply from Equifax
Hi Harkirat,
Thank you for taking the time to leave us feedback.
I'm sorry that you have seen a change to your Equifax Credit Score. The Score has been designed to reflect how lenders are likely to assess your creditworthiness when making lending decisions, so it changes in line with how lenders are likely to view you at the current time. Equifax do not make lending decisions, so it's important our score is reflective of those who do make such decisions. The features of the Score are designed to provide greater clarity around how the information in the credit report can impact your credit score.
We'd love to help explain this in greater detail so please feel free to contact us using Online Help.
Kind regards,
The Equifax Team
Verified
Stress free.
Easy to set up and professional and courteous customer services representatives.
Date of experience: 01 August 2025
Reply from Equifax
Hi Beryl,
Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.
I'm really pleased that you found our website easy to use.
I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
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