Equifax Reviews

Hi Tyler,

Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we are pleased to hear you found our services easy to use.

It may be helpful to make you aware that Equifax does not charge you for access to your Statutory Credit Report information, this is completely free of charge and you can access it online within minutes, or have it delivered to you in the post.

We do offer some subscription products, but even these are available with a free 30-day trial period, so that you may use the time to decide whether you feel the features represent value for money.

If you have any further questions, feel free to reach out via our Online Help page.

Kind regards

The Equifax Team

Hi Wayne,

Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.

It may be helpful to make you aware that Equifax does not charge you for access to your credit report information, this is completely free of charge and you can access it online within minutes, or have it delivered to you in the post. We do offer some subscription products, but even these are available with a free 30 day trial period, so that you may use the time to decide whether you feel the features represent value for money.

If we can help clarify anything about our services, we'd be delighted if you gave us a call so that we could discuss with you. Please be sure to explain your issue as Trust Pilot comments are not linked to Equifax systems.

Kind regards,
The Equifax Team

Hi Zaitoon,

Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it.

I'm delighted that you found our website simple to access and secure. I hope that you will continue to find Equifax's subscriptions of value and that we can continue to assist you.

Thanks again for the review and if ever you have any questions
about how our features can help you further, please feel free to contact using Online Help.

Kind regards,

The Equifax Team

Hi Stephen,

Thank you for taking the time to leave us some comments.

I've been unable to see within our system that you've contacted us about the issues you're facing.

If you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.

Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.

Kind regards,
The Equifax Team

Hi Andy,

Thanks for taking the time to leave us a rating and some feedback, we appreciate it.

I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.

Kind regards,
The Equifax Team

Hi there,

Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.

It may be helpful to make you aware that Equifax does not charge you for access to your credit report information, this is completely free of charge and you can access it online within minutes, or have it delivered to you in the post. We do offer some subscription products, but even these are available with a free 30 day trial period, so that you may use the time to decide whether you feel the features represent value for money.

If we can help you with anything, we'd be delighted if you gave us a call or contact us via Online Help so that we could assist you. Please be sure to explain your issue as Trust Pilot comments are not linked to Equifax systems.

Kind regards,
The Equifax Team

Hi there,

Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.

I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.

Kind regards

The Equifax Team

Hi Manoj,

We appreciate you taking the time to leave your feedback, thank you.

I'm glad we've been able to help with updating your information.

I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.

Kind regards

The Equifax team

Hi,

Thanks so much for taking the time to leave us a rating and for your kind feedback.

It's great to hear that you find Equifax's services very reliable and that you feel it helps you keep track of your credit score.

I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.

Kind regards

The Equifax Team

Hi James,

Thanks for leaving a review.

I can see you've previously raised a case with Equifax in relation to this query and a response has been sent to you. Please login to view this response.

If you do require any further assistance please feel free to get in touch using Online Help.

Kind regards,
The Equifax Team

Hi Karen,

Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.

I'm delighted that you found our report clear and concise. I hope that you will continue to find Equifax of value.

Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.

Kind regards,

The Equifax Team

Hi Dean,

Thanks for leaving us some feedback.

I've been unable to locate a case that you've raised with us in relation to your query.

Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.

Kind regards,
The Equifax Team

Hi Abdul,

We appreciate you taking the time to leave your feedback, thank you.

I'm happy our agents were helpful and willing to help you with your query efficiently.

I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.

Kind regards

The Equifax team

Hi Dorcas,

Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.

I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.

Kind regards

The Equifax Team

Hi Steven,

Thanks for leaving a review. Please follow the steps below to resolve your technical issue.

1. Clear your browsing history
2. Delete your cache and cookies
3. Close down your browser completely and open a new window

If you're still facing an issue please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.

Kind regards,
The Equifax Team

Hi Keith,

Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the David.

I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.

Kind regards

The Equifax Team

Dear Mr Carter,

Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. I will pass your feedback to our product team. In this instance, it seems our service did not quite measure up to your expectations.

It is important to understand that there is no universal score in the UK used by all lenders and CRAs (credit reference agencies). Therefore it is not possible to directly compare the different CRA scores as each company has its own scoring model.

You can find information about improving your score by visiting Online Help and using our FAQ's, alternatively we'd be delighted if you wished to give us a call so that we could discuss this with you.

Thanks again for the review and if ever you have any questions about how our features can help you further, please feel free to contact using Online Help.

Kind regards,

The Equifax Team

Hi Pradeep,

Thank you for taking the time to leave us feedback.

When subscribing to one of our products, you agree that we have continuing authority to take the agreed regular payment from your credit or debit card for the Product(s) you have purchased on a subscription basis until you or we cancel your subscription before the free trial ends or during the subscription period.

It may be helpful to make you aware that Equifax does not charge you for access to your credit report information, this is completely free of charge and you can access it online or have it delivered to you in the post.

We do offer some subscription products, but even these are available with a free 30-day trial period, so that you may use the time to decide whether you feel the features represent value for money. When you sign up to a subscription your first 30 days' access to this service will be free but there would have been monthly charges after this, unless you cancelled the service within the correct timeframe. These terms are set out during the online sign up process and on our service activation emails.

If we can help clarify anything about our services, we'd be delighted if you gave us a call so that we could discuss with you. Please be sure to explain your issue as Trust Pilot comments are not linked to Equifax systems.

Kind regards,

The Equifax Team

Hi there,

Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.


I'm pleased we've been able to address any concerns or issues you had.

I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.

Kind regards

The Equifax Team

Hi Rares,

Thanks for taking the time to leave your feedback.

I can see you already raised a case with us, we're currently investigating this for you and will be in touch with updates on your case.

In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.

Kind regards,

The Equifax team