FAQs 

If your email is already registered and you forgot your password:

• Scroll to top of this page and Click "Forgot Password?" underneath the password field
• You will be prompted to enter your full and valid email address so a password reset link can be sent to your email. Follow the instructions in the email to reset your password.

Each student has a Parent PIN associated with their account. The PIN (Personal Identification Number) is a secure code for access to each student's account and is used to Add/Link students to your Parent Portal account. If you used the portal's online application to APPLY FOR ENROLLMENT, the PIN is not needed as that student will already exist in (or be linked to) your account. You can see the PIN when logged in and linked to your student, by selecting your Child's Info and selecting the Parent Information Tab.

Note that the PIN is not always necessary, however it does make the process easier when linking a child without needing to involve others to verify your identity. The PIN is only needed when:

• You created your Parent Portal account after having already registered your student(s) in Pasco County Schools, OR
• You have a Parent Portal account but did not use the online application to add any ‘new' students. OR
• You would like to share your PIN with other family members or those you approve to be linked to your child (so they don't have to go through the process of verification).

Once you have created a Parent Portal account please have the Student's 6-digit ID, Birth Date and Parent PIN available to link your child to your account.

• Click BOX B "I have a Parent Portal Account and need to ADD A CHILD"
• Sign in with your registered email and password if needed
• Click "I would like to ADD A CHILD who is already enrolled."
• Fill in required fields and click "Add Student"
• Repeat for each child
• Click "I am FINISHED adding students. Please take me to the Portal"

OR - Only if you have forgotten or do not have access to your child's PIN and other info:

• Click BOX B "I have a Parent Portal Account and need to ADD A CHILD"
• Sign in with your registered email and password if needed
• Click "I would like to re-enroll or link to an enrolled child and forgot my info"
• A form will be displayed to you. Follow the instructions on this form

To view and download your student's report card, click on "Reports" in the tab under your student's name. To download report cards from prior years, change the school year in the top right of the screen and then click "Reports"

When you log in to your portal and select your student on the left, you can navigate to available forms. There you will find the Emergency Card Information form. Complete this form with the necessary details to change or update your residential address and/or contact information.
Note: to update your residential address you will need to upload the 3 proofs of residence, see here for more information: https://pasco.k12.fl.us/enrollment/page/registration-requirements

When you log in to your portal and select your student on the left, you can navigate to available forms. There you will find the Emergency Card Information form. Complete the form with the necessary details to change or update your contact information.

If you simply want to change your contact email you may do so just as you would to update your contact information through the form available to you from your portal called Emergency Card.
However, if you are needing to update your actual Username for your portal account (which is the email you used when you created your account) to a different email, you will need to Email myPascoHelp@pasco.k12.fl.us or call 813-320-8817 for myStudent Assistance. Note: Please leave your name, phone number, email address, your child's name and six digit ID if available, along with a brief description of your issue.

If you have forgotten your Password, click "Forgot Password?" on this login page directly above.

• If you have forgotten your registered email, you must contact your child(s) school(s) OR
• Email myPascoHelp@pasco.k12.fl.us for Assistance or call 813-320-8817. Note: Please leave your name, phone number, email address, your child's name and six digit ID if available, along with a brief description of your issue.

Pasco County Schools joins the Florida Legislature in recognizing that it is a fundamental right of parents to direct the upbringing, education, and care of their minor children. Because there are multiple kinds of services available, the Parent Portal permits you, as a parent with fundamental rights under Florida's Parents' Bill of Rights, to make informed, individualized, and specific consent decisions that best support both your child and your parenting decisions.The required Parents' Bill of Rights acknowledgments and consents are now viewable in the Parent Portal. When you log in to your Portal account for the first time, you will be presented with a short form to acknowledge and view your consent options. You can find additional information to assist in making an informed decision by visiting the Pasco Parents' Bill of Rights Pages or watching this short video Parents' Bill of Rights