ComplaintsforExamFX

• Initial Complaint

  02/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a course to get my license in insurance from Exam FX for $160. They are telling me today that I am not eligible for a refund despite me still being within the time frame to receive a refund. I purchased it February 9th and today is the 12th. Their refund policy is I have to return it within 48 hours or by the close of the next business day which would be today. And I messaged them at 2:35 this morning about a refund but they are telling me I never sent in anything. I have the proof attached below.

  Business response

  02/12/2024

  ******* purchased an online self paced course on 12/9/24. ExamFX refund policy is presented at time of purchase and included in receipt emailed to customer. ********* course is not eligible for a refund based on 4.5 hrs of course usage.  
  
  ExamFX refund policy is:

  In order to be eligible for a refund the following conditions apply:
  Customer has spent less than 1 hour within the course - ******* has 4.5 hrs of usage.
  Customer has not accessed any exams
  Customer has not earned a certificate of completion (if applicable to product purchased)
  All physical materials must be returned to ExamFX in original, unused condition
  Returns must be postmarked within 10 calendar days of the refund request date
  Refunds will not be granted for failure to complete study materials or failure to attend lecture(s) when purchased. Access to online study materials will be terminated upon refund approval.
  Course extensions, digital add-on products and in-course purchases are non-refundable.
  
  Our Support Team has been in communication with ******* and explained the reason why a refund is not eligible.  ******* agreed to the refund policy as part of making the purchase. 

  Business response

  02/13/2024

  We understand the perspective of *******. In review of her progress report she did user the course for over 4.5 hours. ******* also ordered printed study tools which were delivered Monday 2/12/24 at 2;38 pm.  Tacking information may be found here - *************************************************************************************

  ExamFX sells digital online self paced courses. Our Refund policy is inline with online providers both in and out of our industry.  ExamFX has reviewed and the account did not meet eligibility requirements so is not eligible for a refund.

  Customer response

  02/13/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have the notecards in the original condition I have not opened them they are still sealed regardless.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Website did not come with instructions and my course is about to expire and today I discovered the other half. How am I supposed to know that the title was a drop down menu? Both classes talk about health and life insurance, so I thought they were combined not separate!! I paid you too much as is, you should have told me!!!!

  Business response

  12/12/2023

  Kaydee Purchases an online Self  paced course on 10/13/23.  She did purchase a Life and Health course. Once inside the course it is divided into a Life Section and Health Section. This is evident in the image provided.  The course is designed this way because this is how the state exam is administered. The Life and Health exams are done separately. The course shows Arkansas Life, and once toggled to Health will show Arkansas Health.

  See Images provided.   Customer has also completed the course and all certificates have been issued in the course. 

   

  ExamFX Courses come with 60 days of access. Should a user require or want additional time, they have the choice to purchase an extension.  

• Initial Complaint

  09/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction; within 24hours of registration I moved forward opting for a refund the next day. The decision based on sleeping on it overnight and choosing an alternative route for my focus is a natural occurance many customers encounter and logical grounds for requesting a refund. Except ExamFx is unreasonably restrictive to refund exercising a policy that states if having spent more than an hour in the course a refund is rejected. How else can I determine it is not a good fit after all, had I some time (~4 hours) slept on it then deciding upon a new day within 24 hours that it is not what I want to pursue. I strongly suggest that ExamFx reconsider this policy as it is unfairly cornering customers. I understand that the insurance industry is experiencing an official crisis with binding restrictions but ought not be at the expense of customers and/or students.

  Business response

  10/03/2023

  ExamFX Refund Policy is presented at time of purchase and included in receipt emailed post purchase. ExamFX products are digital in nature and immediately available to the customer.

  ExamFX Refund policy is presented below

  Customers may request a refund (less shipping) within 48 hours or the close of the next business day*, whichever is longer. Customers may request a refund by contacting ExamFX at 800-586-2253 or by completing this form.
  In order to be eligible for a refund the all following conditions apply:
  Customer has spent less than 1 hour within the course
  Customer has not accessed any exams
  Customer has not earned a certificate of completion (if applicable to product purchased)
  

  All physical materials must be returned to ExamFX in original, unused condition
  Returns must be postmarked within 10 calendar days of the refund request date
  

  Refunds will not be granted for failure to complete study materials or failure to attend lecture(s) when purchased. Access to online study materials will be terminated upon refund approval.
  

  Course extensions, digital add-on products and in-course purchases are non-refundable.
  
  User purchased course and did not meet refund eligibility. We are happy to review if the user will provide specific user information to search our customer transactions.

• Initial Complaint

  07/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My company contracted with ExamFx to provide a preparatory program for one of our employees seeking to pass the Series 65 Securities Exam. As the program grows towards its end, its important to schedule the exam and for the employee to have the best chances of passing this exam, which means they will have access to the materials right up to the time of the test. We have scheduled the exam based on information provided us stating that the employee's access to the materials will expire on July 30, 2023. Today the employee was told that her access would end on the July 27. I contacted the company and despite seeking resolution with a supervisor, the company insists that they are unable to fulfill the written statement. This represents a material breech of goodwill minimally, and perhaps represents a civil legal matter. When a company will not satisfy their own printed words, they are a company that should not be relied on and certainly not patronized.

  Business response

  07/24/2023

  ***** ******** purchased an online self paced course from ExamFX on 7/28/22.  ExamFX Terms and Conditions must be agreed to by user in order to complete the purchase.  ExamFX courses are only valid for 1 year from date of purchase. This is included in our Terms and Conditions. Please see excerpt and link to ExamFX terms and conditions below.
  
  *******************************************

  ExamFX products have different course access periods, but some allow for the purchase of extension periods. Your access to a product will terminate when the course period expires or, if you purchase an extension, when the extension expires. Under no circumstance will your access period, even with the purchase of extensions, exceed one year. Notwithstanding the foregoing, ExamFX reserves the right to terminate access to a course or product early if such course/product is being discontinued (removed from ExamFX’s course/product offerings list). Unless the discontinuance of the course is required to address legal or regulatory mandates, ExamFX shall provide 30 day advance notice by email or posting within the course/product, or, if less than 30 days, as soon as known. You are solely responsible for completing such course/product before the notice period expires.

  ExamFX is operating with in the posted terms and conditions. user will need to purchase a new course after 2/27/23. The average customer completes the course in 3-6 months and  ExamFX provides up to a year for our customers to use with paid extensions beyond the original access period of 90 days.

   

   

   

  Customer response

  07/24/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  
  I am rejecting this response because:

  Information listed in the "fine print" you provided a year ago is inconsistent with information you provide every time Diana or I log into your system. If you tell someone every day that they have access until a certain date, it is not reasonable for them to believe that they actually have access only until an earlier date because of something you told them a year ago. You are responsible for the things you put in print and it is not our fault that your organization was negligent with regard to publishing information regularly to a paying customer that is inconsistent with your policy. 
  
  Regards,
  
  **** ********

  Business response

  07/24/2023

  Hello

   

  We apologize for nay confusion. The Terms and Conditions apply in this scenario. We physically can not adjust the date as the course will automatically be archived on the 1 year date. I have refunded the last extension paid on 6/28/23.  Depending on your bank, funds will be available within 1-3 business days.

  Customer response

  07/24/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** ******* * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ********

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/01/19 ****** ******* product ******* **** ***** ******* ******** * ********  $149.95. I never used the program. On 1/22/20, I got a reminder email that I had purchased the program and it was about to expire. On 1/23/20, I required an extension and I received a renewal extension email for 30 days $34.95 or 60 days $59.95. O. 1/27/20, 8/29/22, the email my extension was expiring soon. I have been homeless for over 2 years. I reset my password on 8/30/22 and 6/8/23, and chatted with a staffer, who implied that she couldn't reset my account.

  Business response

  06/09/2023

  ExamFX courses are valid for 1 year from date of purchase. This is included in our Terms and Conditions. Please see excerpt and link to ExamFX terms and conditions below:
  
  *******************************************
  
  ExamFX products have different course access periods, but some allow for the purchase of extension periods. Your access to a product will terminate when the course period expires or, if you purchase an extension, when the extension expires. Under no circumstance will your access period, even with the purchase of extensions, exceed one year. Notwithstanding the foregoing, ExamFX reserves the right to terminate access to a course or product early if such course/product is being discontinued (removed from ExamFX’s course/product offerings list). Unless the discontinuance of the course is required to address legal or regulatory mandates, ExamFX shall provide 30 day advance notice by email or posting within the course/product, or, if less than 30 days, as soon as known. You are solely responsible for completing such course/product before the notice period expires.
  
  At this time user will need to purchase a new course. This was communicated to the user when she contacts ExamFX. 

• Initial Complaint

  01/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When I began to take the exmafx course I noticed that some of their information was incorrect. I figured this out because I wanted to make sure that I understood the information being taught so after a few hours of studying i went to a different company’s website to take a practice test, when I had completed the test, I had noticed that there were a few questions that I had gotten wrong that I had seen on examfx course that would state otherwise. So, I went back to examfx and saw that what I had put was indeed correct but that meant that one of the sights was wrong, so I began to do more research and found that there were other sources that were saying that examfx was incorrect, so I had stopped using the course and decided I wanted to cancel the course. So I looked up how to cancel the course and get a refund where I had then found the terms for a refund I had met all the terms except they said that if the sight is used for over an hour the refund will not be issued however I decided to call because I figured since the website was delivering incorrect information on the course, that would be reason enough to give a refund for someone who had purchased the course for less than a day. However, I was told to take my issue to the escalation team. But the escalation team had responded that even if their information was incorrect, they believed that they had enough correct information on the course to allow me to pass my test and would not issue me a refund or even a partial refund.

  Business response

  01/06/2023

  ***** purchased a Series 65 course on 7/30/22.  A refund was requested on 8/3/22. The course had 20+ hours at the time and refund was requested outside the refund eligibility window. Our Refund policy is presented at the time of purchase and included in receipt emailed to customers.  ***** was informed the course was not eligible for a refund due to the amount of usage.  Our refund policy can be found at this link ExamFX- ************************************

  In response to comments on different information in our course vs our competitors. ExamFX cannot comment on the accuracy of our competitors’ information but are confident in our course material. ExamFX is a publisher of Online Self-Paced Courses for individuals pursuing insurance and security licenses.  We are so confident in our material we offer a Pass Guarantee.  If users complete our course successfully, we Guarantee they will pass their licensing exam or we will refund the course fee. See the Pass Guarantee at this link. ***********************************************
  
  ***** is not eligible for a refund, but we are happy to work with ***** to pursue the Series 65 license. Please have ***** reach out to our Customer Support Manager for options to continue using the course.

  Customer response

  01/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because:
  Of the companies dishonorable business practice and want only a refund to settle the issue. I have no desire to pursue using the companies courses now or in the future.
  Regards,
  ***** ****

  Business response

  01/18/2023

  We are sorry to hear ***** is not happy with our decision, but we stand behind our prior response.  We have executed our refund policy as posted and agreed to by ***** by making the purchase. There is no further escalation path.

• Initial Complaint

  01/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought an online study course for preparation to take the State Exam for Life insurance, upon completion of the mandatory 20 Hour course (not including the time spent taking their online practice exams) I have finished successfully their program and taken their final online exam and passed with a score of 78% on January 5 2022, however I am not allow to schedule my STATE EXAM until they (ExamFX) e-mai me or allow me to print a "Certificate of Completion" document, I contacted them and they said that maybe they will have it ready tomorrow Friday the 7th at 5pm central time ? I live in North Carolina, by the time I get that certificate of completion "******* ****" ( the place to call to schedule your state Exam is closed) Obviously I can't take the exam on Saturday or Sunday because they are closed. Monday or Tuesday is not a good day for me due to work pushing me all the way to Wednesday, this means that I won't be able to take that State exam till then and know if I pass or not. For the next 5 days I can't move on to start studying for the health Exam or others exams until I pass the Life Exam and know where I stand. My life is on a stand still until (ExamFX) email's or allows me to print that simple "Certificate of Completion" I contacted ExamFX regarding the issue and they can't help me unless ( all of the sudden) If I pay an additional 50 dollars they can expedite a certificates to me. This was never disclosed to me when buying their online course. This information was never disclosed. If I would have known this I would have gone with a different school or program. I payed their online course and did their required hours and took their practice exam, I did all the requirements told to do yet they are not delivering their promise.

  Business response

  01/07/2022

  ****** ****** purchase a Video Study Package for **** *** ****** in North Carolina on 12/21/21.  North Carolina state regulation requires the final exam in our course to be “proctored.”  A disinterested 3rd party must monitor and attest that the customer completed the exam on their own without help.  The proctor attestation must be manually reviewed and approved to ensure our customers used a proctor that meets state requirements.  This processing time can take up to 2 business days.

  
  ****** indicates that none of this information was explained to him.  When customers purchase our course, they are presented with the State Rules and Requirements as part of their registration.  User must manually click to advance past the presentation of this information to complete the purchase.  Within those State Rules and Requirements, we list the following:

  
  Your Examination Admission Ticket will be processed in 2 business days and will then be e-mailed or faxed to you. Your ticket will be valid for 90 days.
  In addition to that location, we also list the information inside the ExamFX course.  At the top of the main menu contains a link “State Rules.”  Within the link we explain the following:

  
  ExamFX will review and process your request within two (2) business days. Once approved, your examination admission ticket will be emailed to you.
  To be eligible to receive a certificate of completion/ examination admission ticket, all state requirements must be met and required forms completed; please note, state requirements are subject to change. ExamFX will make every attempt to process the certificate of completion within two business days.
  Certificates of completion/ examination admission ticket are processed in the order received. To request an expedited certificate, customers will need to call our customer service team at ************** between 8:00AM - 3:00PM CST, Monday – Friday (excluding holidays and/or office closures). At that time ExamFX will confirm customer eligibility and payment. ExamFX will make every effort to process an expedited certificate of completion within two hours. Requests received after 3:00PM CST will be processed the following business day
  
  ****** ****** completed his final exam on 1/5/22 at 4:32 PM.  Based on stated processing time this means the certificate of completion would be issued no later than 1/7/22 by close of business. ExamFX processes over 11 thousand certificates a month.  We process them in the order received.  ExamFX offers an optional expedite service for customer who cannot wait or do not want to wait for the normal processing.

  
  ExamFX Certificate processing time was communicated prior to purchase and within the course itself.  I have verified with our certificate/compliance team the certificate of completion/admission ticket will be issued by close of business on 1/7/22.
  
  ****** ****** can schedule his exam at any time.  The admission ticket/certificate is required to be presented at the exam, but it is not required to schedule the state exam. 
  
  North Carolina requires other actions to schedule the state exam, that are not within ExamFX responsibilities. We want to ensure ****** ****** is aware of them. The following information is within the “state rules” link mentioned earlier and listed on our website at the following url
  *******************************************************************************************************************************************
  
  User in North Carolina are required to Complete an electronic application at ************. Pay the associated fees. You will receive an Authorization Email from Pearson VUE with your “reserved” NPN (National Producer Number) and other important information. You must complete this step before registering for your licensing examination. Information located within the Authorization Email will be gathered during the test registration process.
  
  We are happy to answer any questions. Please have ****** ****** call our Customer Support Team at ************** and ask for the Customer Support Manager.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or about, August 26, 2021, I was contacted for a job. After the interview, I told the employer, I had a lot going on with my house (urgent repairs) and medical issue with my back; resulted in surgery. Plus I work full time. I had emailed ** insurance with my concerns. See attachment. The ** insurance employer literally had several employees calling, texting and emailing my phone night, day and weekends about signing up for ExamFX. It was high pressure tactic & I was not allowed to pick my own insurance school to sign up with. I signed up because I was told, it was self-paced and I was not given a deadline to complete. I have been locked twice and each time ExamFX wanted more money to continue. I was never made aware that I had to finish within X days or pay more money. It's not listed on their website either. In fact, I never signed up, they have relationships with "insurance company aka the employer." The employer, ** Insurance called me and sent a link. ** insurance had access to monitoring my ExamFX too. The ** insurance started the process with ExamFX & then called me, to finish the application they had started with ExamFX. Again, high pressure tactics. Is ExamFX giving a kick back to insurance companies? Most insurance schools allow 6 months to a year to complete at self-paced. On 12/21/21, I requested a refund since the employer had not returned my call or text about why I was locked out again. I feel this is high pressure tactics, the time frame to complete the course was not clearly stated and I was not made aware that I would have to keep paying money every X days to continue. I feel lied too. I would like help from the BBB and a refund for this course.

  Business response

  12/21/2021

  ***** ****** purchased a Live Online Study Package from ExamFX on 8/25/2021.  ExamFX courses are limited to 60 days of access from date of purchase. The access period is stated at time of purchase. Each time customers log into the course the activation date and expiration date are displayed.  ExamFX courses can be extend for a fee if customers desire more time to complete the course.  A customer can not use our course without accessing the page with the activation and expiration date.

  
  ExamFX refund policy is stated at the time of purchase and in the receipt emailed to customers upon registration. Our refund policy for reference is below.

  
  What is the refund policy?

  
  Customers may request a refund, (less shipping), within 48 hours or the close of the next business day*, whichever is longer. Customers may request a refund by contacting ExamFX at ************ or completing this form.
  In order to be eligible for a refund the following conditions apply:
  •       Customer has spent less than 1 hour within the course
  •       Customer has not accessed the Simulate Your Exam Feature
  •       All physical materials must be returned to ExamFX in original, unused condition
  •      Returns must be postmarked within 10 calendar days of the refund request date

  
  Refunds will not be granted for failure to complete study materials or failure to attend lecture(s) when purchased. Access to online study materials will be terminated upon refund approval. Our refund policy is subject to change and varies by state. Please review your specific state’s full refund policy (KS, NV, OR).
  
  The account is not eligible for a refund based on purchase date of 8/25/21 and refund request on 12/21/21.  The request was made roughly 4 months after date of purchase. ***** has accumulated 4 hours and 51 minutes of usage in the course.  This is above the required 1 hr. eligibility.  The account does not meet requirements for a refund and request was correctly declined.  The course belongs to *****, and she can use the course to study for the insurance license exam. 
  
  ExamFX cannot be held liable for information provided by third party such as the agency that recruited *****. We post our Terms and Conditions, refund, and extension policies on our website, in the course, or as part of the registration process. We want to assist ***** in completing her course. ExamFX is willing to provide a one-time courtesy 30-day free extension to allow her to complete the course. Please have her call our Support team at ************ to take advantage of this offer.

• Initial Complaint

  12/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a course for Insurance exam. The course and content is completely outdated. Failed exam 3 times. I have 3 licenses which i passed from first time. I’m not dumb. I called and requested a refund. I was told to send them an updated content which is not my job. Also denied me of refund and call got disconnected. Bad service. I want a refund because services were not provided. I will use a different school.

  Business response

  12/07/2021

  **** purchased a Personal Lines course on 10/24 for state of New York. 

  
  ExamFX is so confident in our courses we offer a Pass Guarantee.  In order for Customers to be eligible, customers must pass the Guarantee Exam in their course with a score of 80% or higher within 3 days prior to their state exam.  If it is the user’s 1st state exam attempt, and they fail to pass, ExamFX will refund the original course purchase cost. In review of ****** course, we note the Guarantee Exam was attempted, but not passed. **** received a score of 55% after 2 attempts. For this reason ****** course is not eligible for the Pass Guarantee refund.
  

  In regards to normal refund policy:
  
  ExamFX  Customers may request a refund (less shipping) within 48 hours or the close of the next business day*, whichever is longer. Customers may request a refund by contacting ExamFX at ************ or emailing ***************************
  
  In order to be eligible for a refund the following conditions apply:
  Customer has spent less than 1 hour within the course
  Customer has not accessed any exams
  Customer has not earned a certificate of completion (if applicable to product purchased)
  
  All physical materials must be returned to ExamFX in original, unused condition. Returns must be postmarked within 10 calendar days of the refund request date.
  Refunds will not be granted for failure to complete study materials or failure to attend lecture(s) when purchased. Access to online study materials will be terminated upon refund approval.
  
  Course extensions, digital add-on products and in-course purchases are non-refundable.
  
  ****** purchase Is not eligible for the following reasons:
  Date of purchase 10/24 is outside the 48 hr requirement
  Course usage of 23 hours
  15 exams completed
  
  We are sorry to hear that **** failed the state exam.  We would like to help her pass her state exam and have options to assist. ExamFX customers can email our Instructor Group for assistance at ****************************.  This is a great option to help customers over the edge. 
  
  Please have **** call and speak to our Manager of Customer Support **** at ************** to discuss options ExamFX can provide.

• Initial Complaint

  08/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I registered to take continuing education courses to renew my state license. This started in July. After completing the final course, I printed out each certificate of completion for my records, after three weeks of waiting to renew my license, the school sent my CEUs to a non-resident state (DC). I called ExamFX and was advised that I registered for the wrong state. I have spoken to three customer service representative that acknowledge my license number and would email compliance to have the CEU transcript sent to the correct state and I would receive an email in two days, no emails received. I called State of Maryland Insurance Department to indicate my issue with ExamFX and was told to email my certificates. This problem is not resolved. 8/31/21, the customer service representative at Exam FX told me to retake the courses for the correct state. It is the exact same courses they are telling me to retake, instead of them sending the CEU transcript to the correct state.

  Business response

  08/31/2021

  ***** ****** purchased a Continuing Education for Washington DC on 6/21/21.  ***** completed this enrollment on our website and of her own accord.  ***** had a voucher she obtained from NAPA that she redeemed for a CE enrollment on our site.  As part of that redemption, ***** had to select her state of residence.  ***** selected Washington DC.

  She has completed several CE courses and ExamFX attempted to file them with Washington DC, only to learn she does not hold a resident license in Washington DC.  ***** has requested that we report her Washington DC completions to the state of Maryland where she holds a resident license.  ExamFX courses are state specific, and state approved.  ***** has requested ExamFX complete an action that contradicts state CE reporting policies.  Our support team has explained this on multiple occasions to *****.

  ExamFX is willing to provide a free CE course to ***** for the state of Maryland. She will need to complete CE courses from a Maryland course in order for ExamFX to report completions to Maryland.   We understand the frustration ***** has encountered. ***** enrolled for the wrong state course and ExamFX is unable to report her Washington DC completions to Maryland as Maryland CE courses.  Please have her contact the ExamFX Customer Support Manager to discuss the free course

  Customer response

  09/01/2021

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  I am rejecting this response: This response from ExamFX to offer me a free course is FALSE.  I never received any follow-up emails from ExamFX.  I have spent the past 3 weeks trying to renew my license with the State of Maryland before license expire on 8/31.  Upon completing my last course on 8/11/21, I have spoken to three different customer service representative since 8/11/21, all told me it will take up to two business days to investigate and I will receive an email of the decision.  I NEVER received any emails.  I had to make follow-up calls to Exam FX.  I was also told, it should not be an issue to send the transcripts to Maryland, being that the same CEUs is required to renew license.  On 8/31/21, I called again to follow-up from my call made on 8/25.  Spoke with customer service representative ******* who is very rude, she continued to speak over me, she is to aggressive/defensive as a customer service representative.  Heidi informed me to call State of Maryland Insurance Administration, I replied I have reached out the Maryland and was told to call the ExamFX. Heidi replied I would have to PAY to retake the exam. She never mentioned that it would be "FREE".  I requested a refund of the money I paid to receive each certificate of completion, she replied" I would NOT get a refund, the money was sent to DC Insurance Administration.  I replied" I paid my money to ExamFX, not to DC and I have no way to know where the money is sent.  I stated, I refuse to take another CEU course with ExamFX and will file complaint with BBB and State of Maryland Insurance Administration. 

  The five course of completion certificates is prefilled with the Maryland license number, there is a different license number for each state.  This should have been rejected by ExamFX and a validation, this check and balance is not in place to catch errors, this would eliminate any licensed agent to experience this type of issue with ExamFX.        
     
  ******** ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩