Click Log
In if you haven't opened the Log
In to your Account dialog, and then click Forgot
your EZ Password?
Note: If you don't see
the Forgot your EZ password?
link, log in to your account using your Library
Card Number and PIN.
Go to Account Activity
> EZ Password.
See Change EZ Password
for more information.
An entry box displays under the wording, To
reset your password, type your EZ Username below.
Type your EZ Username in the entry box, and
then click Submit. The
system will match your EZ Username with the email you currently have
on file and send you an email with instructions on resetting your
password.
Note: If you also forgot your
EZ Username, you can view your current
EZ Username under Account
Summary > EZ Username after logging in with your Library
Card Number and PIN.
If
you have a valid email on file, a green bar displays at the
top of the screen, Your password
has been reset! An email has been sent with password instructions.
If you do not have
a valid email on file, a message displays, An
error has occurred. See your library staff for assistance.
An error occurs if you have entered an incorrect Username, have
an invalid email on your account, or there is no email associated
with your account. Check with your library staff as a valid
email is needed to reset your password.
Check your email for a Reset your password subject line.
Click the link provided in the email. This link will open the Log In to your Account dialog. Type your EZ Username and for the EZ Password, type the password from your email notice. Click Log In.
The screen opens to EZ Password under Account Summary.
In the New EZ Password box type a new password, and then re-type your new password in the Confirm New EZ Password box.
In the Current EZ Password box type the password from the email or type your Library PIN..
Click Save. A green bar displays at the top of the screen, Your EZ Password had been updated.
You have successfully changed your password.