Comparison to GoToAssist by Citrix Online

Hi,

We currently use GoToAssist on a corporate account of 26 users and are interested in switching to Zoho Meeting. We have a couple of features available in GoToAssist that we are unsure if are available in Meeting.

For example do you support the following:

One-Click Session Start         Save time by starting your support sessions in just one click.

FastSupport Entry Site           Seamlessly transition from a phone call to an online support session by directing your customer to our FastSupport.com site and providing a 9-digit Support Key.

Remote Control             With your customer’s permission, you can remotely take control of their desktop to provide service just as if you were sitting at their computer.

File Transfer             Instantly exchange files and folders with your customers.

Remote Diagnostics         Get your customer’s system information in a single mouse click.

Support without Interruption     Log in as administrator or reboot and reconnect to the support session in progress.

Multiple Sessions
and True Color             Simultaneously support up to eight customers at a time. Plus, see screens in full 24-bit color.

Mac Support             Provide live remote support to both PC and Mac users – from either a PC or a Mac computer. (Some features not available.)

Unattended Remote Support     Work while your clients are away from their computers by pre-installing Unattended Support.

Please comment on each one.

Thanks,

Matt Brown

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