Langley Federal Credit Union (Langley FCU) is one of the 100 largest credit unions in the United States. Based in Hampton Roads, Virginia, Langley has branches in Hampton, Newport News, Williamsburg, Chesapeake, Isle of Wight, Norfolk, Suffolk, and Virginia Beach which offer some of the best rates on certificates, checking accounts, savings accounts, auto... show more
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Langley Federal Credit Union Reviews
5
34%
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14%
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5%
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5%
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41%
2.9
56 reviews
56 reviews
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Langley Federal Credit Union
kz fuller @kzfuller
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1 Star Rating
Horrible, horrible service. They have charged me outrageous late fees every month, always saying my payment hits on the 18th or 19th when I send it on the 5th. When I called customer service, they said, "I don't know what to tell you." Run away from this company!
One of the worst banking experiences I have ever had. I have CDs at multiple banks. In every case except this one, I receive notice from the bank when the CD is about to mature, advising of the approaching maturity date and the option to close the CD or roll it over with the same terms if you don't advise otherwise within a specified grace period. In the case of Langley FCU, I had to travel out of town for surgery for my wife. When I returned, I received notice that my tax statement was available from Langley FCU. When I went to the website to get my tax statement, I noticed that the CD had been renewed without any notice. I immediately called to stop the rollover but was advised that it was 10 days after maturity and they would not allow me to cash in the CD without a penalty after 7 days. If they had sent a notice of pending rollover like every other bank, I would have promptly cashed in the CD. But no! I spoke to multiple people at the bank, and they effectively told me they don't care. They're happy to cash the CD for a penalty. Do not bank with these people.
Virginia Beach Schools Federal Credit Union merged with Langley. We had fantastic customer service with VBSFCU and Langley is the WORST CU I have ever dealt with. You cannot get a straight answer from anyone and it is impossible to speak with someone at an office. Why VBSFCU abandoned 30+ year members and sold out to Langley is a mystery. We were told Langley was fantastic— I’m still waiting!!! NOTE: customer service is NOT a category provided by Langley— customers wonder why, but we really know!
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Product: Langley Federal Credit Union Business Services
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Langley Federal Credit Union
Brunilda Orellano @bruni50
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1 Star Rating
if I could give them no stars I would, terrible customer service and you can't get a manager on the phone to save your life, I have told them I need excess to my money, can't do that either. they blocked my card when they had me call them for a fraud alert, I Told them the transactions were not fraud but I did not want the transactions to go through because the items were coming from Hong Kong and I did not know that until after I paid. he not only let the transactions go through, but they were paid and then they blocked my card, this is just one of many situations I have had with Langley in the last few years, I have been with then since 1994 and at that time they had great service, but the last few years they have been nothing but a headache. they are quick to add charges to your account, but you have to fight to get your own money back. People please seriously use another bank, this is the worst bank out there. they don't deserve to deal with our hard earned money.
Langley loan officer kept emailing documents to my home email instead of using secure server. I complained and they dumped me so now I have home loan with Wells Fargo. I also started home loan process with BofA and they were also good at handling secure documents, i.e. SSN, DOB etc. Langley loan officer was very rude initially and that should have been warning to me. I wish I could give them a 0 star.
LFCU service has gone down hill for several years. The latest fail is the new Bill Pay. Just received email to tell me they didn't pay two of my bills. Processing error. Sent by the un-named. If non-entity could send the email they could see I authorized them, why am I having to reauthorize them? Just pay them. It's illogical or they're a bit thin on the truth. Cable and credit card will be late, hope they don't mind. Tried initially to use Auto Bill and Pay features but requires account names and passwords plus opening some electronic accounts for no other purpose. Linking my bank account to Bill Pay (outside vender?) and to numerous service accounts. No chance for scammers there. Consider that Good RX put it's customers personal information on Facebook for profit and didn't see a problem I have to wonder about these people too.
I wouldn’t even give one star if possible. Although low interest rates are available, avoid Langley if you can. Their custom service is HORRIBLE and I knew more about my loan than the mortgage employees. They argued with me, told me I didn’t know what I was talking about, and being rude is an understatement. After almost 3 weeks of trying to resolve an error made by Langley, the department manager was able to correct the issue and admitted I was right. I have had several loans with them and until now it was not an issue but I will never do busy with them again!
Low loan rates, but since they redid their online app, I have issue paying my card. My external account disappeared. I have to call them every month to pay and they charge processing fee now. It’s free to pay online before. I got charged late fee also since they returned my money to the bank. It’s the 18th again and it’s still the same mess. Their legacy payment option is now down. It’s not available.
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Product: Langley Federal Credit Union Business Services
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Langley Federal Credit Union
TODD BIONDOLILLO @ToddBiondolillo
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1 Star Rating
A very poor place to bank anymore. I've been a member for 31 years and the level of customer service is for crap anymore. I'm pulling my account once they make me whole from the money that was stolen from me. Greed over the needs of the common man. Take your money elsewhere, stay away from this credit union. Todd Biondolillo... Richmond Va
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Product: Langley Federal Credit Union Business Services
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Langley Federal Credit Union
Jamie @Jamiemarieburno
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5 Star Rating
Verified Customer
Great Credit Union.Lots of programs to help you get back on track.They have financial support for people with bad ctedit such as myself.
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Product: Langley Federal Credit Union Personal Loans
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Langley Federal Credit Union
westendgirl22 @westendgirl22
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1 Star Rating
To whom this is concerned: I have had by far the worst experience by far with regarding credit unions. It's apparent that much revamping is needed; starting with mid-level management to the lowest ranking employee. I opened an account with you all because my husband and I are downsizing and relocating. Choosing this Credit Union was not taken lightly, especially having my credit ran to see if I was eligible. While I am grateful for you all excepting me as a member, it is quite obvious that it is plenty of professional issues needing to be handled. Given how this entire situation has transpired, my credit reputation is unscathed in comparison. The product that I apparently qualified for is for Veterans who have retired and basically dismissed the use of credit or a credit report because we have what we want: and what we need is already stored up: which is my situation. So, I am not complaining about the product, but I am complaining about the lack of knowledge Langley Credit Union employers and employees have with respect to this product. After this account was opened it was bought to my attention that although it is considered a restrictive type of account, and not having physical access to a branch, I was introduced to this Shared Branch Product which sounded superb, again, given we are not local. Since the opening of this account, and every time thereafter of calling in, every single employer and employee has given me a different conjecture concerning the intricates of this Shared Branch Product. It has gone nothing like I was initially told: meaning, I would be able to go to one of the branches listed as a Shared Branch participant and deposit as well as withdraw. Friday, 22 July 2022, I went to the Shared Branch Participant to withdraw from my account with Langley Federal Credit Union. It took me all of an estimation of 3 hours to retrieve access to my funds. Finally, a supervisor came on the line and allowed me to explain and express the situation, and my views. My major concern was being able to gain access to my funds while going through this probation period. I could tell she listened in depth because she researched the new account and discovered that the least she could do is issue the Debit / Visa Card so that I could have an option with the Shared Branch Product, which is access to the Allpoint ATM. This particular Supervisor stated that she agreed that I needed access as well. She not only responded in a professional manner verbally, but she backed it up by walking me through the entire process right up to the point of when I physically received my funds in my hand. She further elaborated that the only stress I, as a restricted member, will have is that each time I used the Shared Branch Product I'd have to call in first so the Supervisor could release the restrictions for the deposit or withdrawal to take place: and then they would be reinstated. Three months later, a review of the account will take place: to include 3 direct deposits and the account being in good standing. As you all can see and read, she was the only one who seemed to know the intricates of this product. After speaking to her, I called and then went on the assumption that maybe something had changed since July 22 to withdraw some funds and Kurt the first Supervisor stated that he had no authority to remove the restrictions until such a time after 40 minutes of waiting the first time. I was so livid because we had been sitting at the bank since 2 something. I did hang up in his face from frustration and embarrassment because I earnestly expected things to go the way that efficient Supervisor said it would, The second Supervisor, Shawn, fed off of what Kurt had put in his notes for me not to receive any funds. In closing, if this form of business service is what Langley Federal Credit Union personnel pride themselves on, I will have to move on. It's just that research is so tedious. I pray the CEO/President read this egregious complaint: for it clearly demonstrates the need for upper management to be more involved: especially if one expects the employers and employees to demonstrate a sense of proud professionalism for Langley Federal Credit Union Institution and its' leaders. I did not put my personal information as a point of contact for fear of further reprisal to my account. However, in considering my associate as a potential member, I took him alone for the ride today to show him how the Shared Branch Product work and ended up looking and feeling like a fool on every end. I will not be recommending this credit union to anyone.
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Product: Langley Federal Credit Union Business Services
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Langley Federal Credit Union
Jessica W @jlwhite275
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5 Star Rating
Langely is better than navy fed, checking account are very rewarding .credit card have lower interest rates. I really love this credit union, they look out for their customers.
WORST CREDIT UNION EVER!!!! RUN TO ANOTHER CREDIT UNION FAST!! Their online banking never works, always completely logs me out and deletes my passwords. Called customer service numerous times and got no help. Joint account with my husband and we can never see our accounts without driving to the bank. If you choose paper statements you can never view your previous statements online to download them. How hard is that to keep them like NFCU and other banks do? The staff is always rude. If you go to the bank to get help with logging into your online account, they tell you to schedule an appt with a representative, and the appt is a week or more away. WTH? Don't expect to get service that day!!! Many times I've been in there on their busiest days only to find one teller at the counter, and one rep. Unacceptable. Pulling all of our money out of our Money Market Account and taking it to NFCU where you get excellent service and respect. Much classier credit union by far.
Go product, good bank, I love Langley very easy to work with. I have always used them, they give you large amounts of credit and are work with their customers well.
Get answers to your questions about Langley Federal Credit Union below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
Langley Federal Credit Union has credit card offers for consumers at either end of the credit score range.
For those who haven't established a long credit history, or simply want to improve their credit, there's the Essential Visa.
Consumers with a better credit score (i.e. a credit score of 700+) who have a preference for rewards can opt for the Rewards Signature or the Cash Back Visa Signature, while those who prefer low rates can choose the Select VISA Platinum.
Langley Federal CU membership is available to employees and members of approximately 1,000 employers and associations located in the Hampton Roads region.
To become a Langley Federal CU member, all you have to do is open a savings account. Once you make the initial $5 deposit, you become a member of the credit union and have access to their many other products and services.
The Langley Federal Credit Union CD has an APY of 0.75% - 4.75%. The interest you'll earn on your deposit depends on the term you choose. With term lengths ranging from 3 months to 5 years, you can select the CD that aligns perfectly with your financial goals. Here's a breakdown of the terms available: