Unsolved
This post is more than 5 years old
1 Message
0
1396
NEW Dell 3650: Initialization Problems
When I sign out I occasionally get a "black screen" with a small white box in the center. The top of the box reads "Sign-in process Initialization failure". Under that it reads "Interactive sign-in process has failed. Please check the event log for details". There is no way to check the event log since there is no cursor for any options. Therefore, I have to REBOOT the computer. Pls help
David Dionne
DELL-Aniketh S
150 Posts
0
September 21st, 2016 11:00
Hello,
Please confirm the operating system that you have on the system, as it could be configured with windows 7, 8.1 or 10. If you have windows 7, you can use the link below for the MS hotfix for the issue.
Hotfix: support.microsoft.com/.../2615701
if you have windows 8.1 or windows 10 you can try the startup repair option
for startup repair refer www.dell.com/.../en
Let me know if it helps.