Glossybox Reviews

18,250  •  Great
TrustScore 4 out of 5

4.2

In the Beauty & Well-being category

glossybox.co.uk

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18,250 total

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Rated 5 out of 5 stars

I love all of my Glossybox purchases…

I love all of my Glossybox purchases and subscription. You get a great range of products to try, some products I would never have considered buying until I had tried them. I get so excited for my Glossybox every month.

Date of experience: May 07, 2024

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Easy to order and all straightforward

Easy to order and all straightforward. Have ordered a monthly box for my daughter who lives in Devon. She is looking forward to receiving her goodies !

Date of experience: May 05, 2024

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

So glad decided to go back to glossy ox…

So glad decided to go back to glossy ox my good old faithful. Currently expecting and needing a monthly pick me up, lots of goodies and beautiful packaging ♥️💎

Date of experience: May 03, 2024

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Good customer service

Good customer service. Had one slight issue of missing items but was resolved very quickly.

Date of experience: May 08, 2024

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Good price on the box

Good price on the box, but sadly some boxes have increased in price for the amount you pay maybe have like a few extra items or boxes that are focus on face masks or make up and not a few items that might not go together

Date of experience: May 03, 2024

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 4 out of 5 stars

There was a really good selection of…

There was a really good selection of items but sadly only 2 were really for me. I do understand not everyone’s going to like everything
But despite filling in the Taylor make what you have. Really hasn’t worked I filled in I had white/grey un coloured hair then I get a box with colour treated shampoo and conditioner
I’ve just ordered 3 mystery boxes. They will determine my account with glossy box. But I have enjoyed some of the products and trying new products out

Date of experience: May 05, 2024

Reply from Glossybox

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 5 out of 5 stars

Courtney & Rosie

Both Courtney & Rosie were really helpful with my problem, I needed to cancel my subscription and both helped quickly and efficiently no questions asked - sad to be leaving glossy box but il be back. What a great team you have.

Date of experience: April 30, 2024

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

This site was told to me by my…

This site was told to me by my mother-in law im looking forward to seeing how it is. The site was easy to order from and complete my order thank you.

Date of experience: May 04, 2024

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 3 out of 5 stars

Repeat peoducts

I have been a subscriber for a long time, fun to open up a little box of cosmetics each month but one of the main perks - being introduced to knew products - seems to no longer be the case.

This months issue there was only 1 product I hadn’t received previously all others had been part of the selection at different times.


Some of the products are still nice just no longer a glimpse into new exciting products and trends anymore.

Date of experience: May 04, 2024

Reply from Glossybox

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 1 out of 5 stars

Not so Glossybox good

Tried to stop subscription afyer a coupple if months as I did not want to continue it, but they do not allow you too, you have to continue for a whole year. I asked repeatedly to cancel and nothing. I even cancelled my payment method but they obviously still have it on record and are still sending boxes and taking payments every month. Unfortunately I will not be able to reccomend this company to anyone due to this. I bought a couple of surprise boxes initially which had a snack bar inside and on both occasions they were out of date, not good at all. I did tell them too but they did not seem to be bothered about it..

Date of experience: September 15, 2023

Reply from Glossybox

Hello Helen,

Thank you for leaving your review. I am sorry to hear about this experience.

I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further.

We look forward to resolving this matter for you.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Easy to get started

Very easy to subscribe and lots of options from one to three months and all have pay upfront and pay monthly options making it super flexible. Looking forward to receiving my first box!

Date of experience: April 29, 2024

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Subscription options slightly confusing …

Only thing was I wasn’t quite sure with subscription options a wanted to just do 12 months at £11.50 per month, found the upfront payment option slightly confusing! As didn’t want to be paying 12 months upfront! So had to flit about to double check glossybox were just taking one month £11.50 from my account when setting up a 12 month subscription. As a returning customer( I miss my glossy box!) I wanted the same as my previous account,

Date of experience: April 24, 2024

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Very easy to use your website page

Very easy to use your website page, not complicated at all, simple clip of a few buttons and it was done. I love Web pages when they are easy like this.

Date of experience: May 05, 2024

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Easy to order

Easy to order. Free postage excited to see what arrives each month as ordered this as a surprise present for my Daughter.

Date of experience: May 03, 2024

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Love receiving my boxes.

Love receiving my boxes always delivered as instructed and I'm always pleasantly surprised by the brands and selection in each box. Highly recommended 👌

Date of experience: May 05, 2024

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

5 stars perfect for everyone

Easy website to use, exalent service very fast delivery, top quality items, daughter used glossybox for ages 5 stars,, perfect

Date of experience: May 03, 2024

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 3 out of 5 stars

Virtual Assistant doesn’t work!

I have bought a subscription as a gift. I don’t want it to automatically continue, tried the virtual assistant but it was unable to help with my query. If this is the way you choose to interact with your customers it needs to be more intuitive. Otherwise great company!

Date of experience: May 06, 2024

Reply from Glossybox

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 1 out of 5 stars

Avoid

Avoid. It is impossible to cancel the subscription. They either don’t answer calls. Send you running in circles with robot chat or try to persuade you to stay by knocking £2 off but then don’t answer when you say no. I want to
Cancel my subscription and there should be an easy straightforward way to do this. It’s appalling and infuriating. I will tell everyone I know that stopping a subscription is a complete nightmare.

Date of experience: May 05, 2024

Reply from Glossybox

Hi Anne,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with the cancelation of your subscription. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,

Ben

Rated 5 out of 5 stars

Love all the boxes and extra special…

Love all the boxes and extra special when they arrive wnd there's a lil something extra ty 😃 😊 glossybox

Date of experience: May 02, 2024

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Nonkululeko and asemahle were both…

Nonkululeko and asemahle were both extremely helpful.
They went above and beyond to rectify my problem and it was very appreciated. I’m glad I’ve signed up, I look forward to my future boxes ❤️

Date of experience: April 25, 2024

Reply from Glossybox

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane