ComplaintsforHarris Poll Online
Market Research
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Complaint Details
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Initial Complaint
02/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been completing surveys for HarrisPollOnline for many years however since August of 2022 when receiving an email for a survey there is no link and just a big black square. I have repeatedly tried contact Harrispollonline directly through their contact us page to no avail as I just get error messages. I have also repeatedly tried to log on but I could not with my password. I tried to reset my password using the "Forgot Username/Password" selection at https://www.****************.com/#login but it did not work. It asked me to enter my birthdate but it did not work as each time I entered my birthdate, I would get a message saying "Unable to process your request". I used the same link to verify my username and it says an email has been sent with the User ID associated with my email yet I've never received one and check my spam folder too. I would appreciate the BBB helping me in contact HarrisPollOnline so I can rectify this matter.Business response
02/24/2023
Dear ***** ********, This relates to BBB complaint ********. We apologize for the problems you've experienced with our panel membership site. We see that our team did not respond to you on October 30, 2022, we are sorry for this inconvenience. A password reset link has been sent to your registered email. Please note that your password is being sent from **********@***********.com. Please use that link within 24 hours or the link will expire. If you are still having issues please feel to contact us. You are a valued member of our panel and we value your opinion. Once again, we truly apologize for any inconvenience or miscommunication. Please do not hesitate to reply to this e-mail if you have any additional questions or concerns. Regards, Harris Panel TeamCustomer response
02/25/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ***** ********Initial Complaint
02/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a member of Harris Poll Online for several years and would complete surveys in exchange for points that you can redeem for rewards. Lately I have been receiving e-mail invitations to complete their surveys BUT the links would not work; this has been the case since approximately July 2022. I went to the website and completed a technical assistance request on numerous occasions, but the requests would not go through. I have found no other way to contact them, so not sure how I can resolve the problem.Business response
02/17/2023
Business has responded to BBB but asked that their response not be published.****** ****** **** ******** ** ********************** ** ****** ** ******** *** ********* ********* ** ******* ******** ** ***** ***** ********* *** ********** ** ********* ** ********** ******** ** ********* *** ************ **** ** ************* *** **** ********** *** **** **** ***** ** *** ************* ** ** ***** *** ** *** ** ********** *** ******** ** **** ** *** ********* ** **** **** **** ** ******** ** *** ***** **** ***** *********** ** **** ***** *** ********* *** ********** * ****** ** ****** *** **** ***** ****** **** ** *** ********* ** *** ******** ** ********** *** **** ********* *** ******** ** *********************** ****** *** *** ******** ********** *** ************** ***** ***** ** ***** ** ***** ** **** ***** **** *** ********* *** ********** *** ** ******* **** * ********* * ****** ** ****** ** **** **** *** ** ****** ***** ********* ** ****** *** ******** *** ***** ** **** **** ****** *** ** **** ** ***** *** *** ********** ***** ** *** **** ** **** ****** **** ******** ******* *** **** * ***** ******** ***Initial Complaint
03/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have been completing surveys for HarrisPollOnline for many years and in the past, I would receive ******** points (as advertised) for completed surveys. I recently completed a survey for HarrisPollOnline and was expecting to have my ******** account credited. When I completed the survey, there was a message saying my account would be credited within 3 weeks. It's been over 3 weeks since I did the survey (now over 6 weeks) and I have not received my ******** points. The email for the survey in question is dated January 25, 2022 and it was filled out within a few days of receiving the email. I believe that I did a survey last year as well and did not receive my points for that survey as well. I don't recall what date I completed that survey. As a note, I tried to verify with Harrispollonline directly but I could not. I wanted to check my account online to see if there were records of my completed survey but I could not login with my password. I tried to reset my password using the "Forgot Username/Password" selection at https://www.harrispollonline.com/#login but it did not work. It asked me to enter my birthdate but it did not work as each time I entered my birthdate, I would get a message saying "Unable to process your request". I used the same link to verify my username and it was the same username that I had been using therefore I believe my account is active. I used the "Contact Us" selection on the harrispollonline site (https://www.harrispollonline.com/#contactus) numerous times but I have not been contacted. The following references numbers were provided on 3 of the attempts to contact them: [February 22, 2022: ******], [February 28, 2022: ******], [March 05, 2022: 561654], There have been many other attempts which went unanswered. I would appreciate the BBB helping me in contact HarrisPollOnline and to receive my ******** points.Business response
04/25/2022
Dear **** *****,This relates to BBB Complaint ********.We also apologize for the delay in receiving your ******** miles. We have flagged this to our tech team and will make sure that the ******** miles are deposited into your account. We are depositing the 150 that you requested as well as an additional 150 for the delay in processing. It may take up to 14 business days for the miles to be processed.Once again, we truly apologize for the inconvenience. Please do not hesitate to reply to this email if you have any additional questions or concerns.Warm Regards,Harris SupportCustomer response
04/25/2022
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ******** and I have received the ******** points as per their response. I find that this resolution is satisfactory to me. I thank you very much for your support in resolving this issue.Best Regards, **** *****Initial Complaint
07/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been a member of this site for a number of years and was rewarded aeroplan points in exchange for completing surveys. All of a sudden I stopped getting aeroplan points. After awhile I emailed and they said they would look into it. I had to follow up numerous times to try and get an update until eventually they told me my points had gone to someone else’s account. They finally got the points I earned for 2019 into my account in January after following up numerous times (21 emails) this only included what I had done up until the time of inquiry. I continue to do surveys that always say you will be rewarded 75 aeroplan and I have not got any since survey done as far back as October 2020. I have emailed numerous times again and asked for an escalation contact and have not received any replies since Match 2020.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.