Many users complain that HBO GO won’t let me log in . The usual solution is to try to log in with credentials for your TV provider. They should also be happy to help you reset your login.
HBO Go website update from which you get HBO Go authentication problems. If this quick fix doesn’t solve the problem, follow the steps in the solutions below.
Contents index
- How do I fix HBO Go not allowing me to log in?
- Update your browser
- Login to your TV provider’s website
- Update your web browser
- Clear your browser’s cookies and cache
How do I fix HBO Go not allowing me to log in?
1. Update your browser
As noted above, an update could fix the problem when HBO Go won’t let you log in. However, the update, in this case, is not simply pressing the Update button .
Browsers generally allow you to perform hard reloads using different key combinations. In most browsers, you can perform a full update by holding down the CTRL key while pressing Refresh .
2. Login to your TV provider’s website
- TV providers obviously have different websites. If you’re not sure about that from your TV provider, do a quick Google search. When you find it, head there.
- Look for the button Sign in to the site. It is usually on the home page.
- Click the Login button and enter your username and password. The credentials you use here must be those of your TV provider.
You should be able to log in here. If it doesn’t work, contact your TV provider to reset your password or proceed to the second solution below.
3. Update your web browser
The next step to troubleshoot when HBO Go won’t let you log in is to update the internet browser you are using. A quick way to do this is to do a Google search.
Visit Google and enter the name of your web browser and the word update in the search field . Most browsers would also provide easy ways to update the application through the website settings page.
Once you update your browser, it is recommended that you restart your computer before trying HBO Go again. If HBO Go did not allow you to log in due to an outdated browser, then the problem would be solved.
4. Clear your browser’s cookies and cache
You no longer have to worry about HBO Go not letting you log in if you follow these steps closely. However, if all else fails, you can contact HBO Go and submit a request .
