4.6
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
identified the issue with the website theme (error showing under your current theme "blocksy" functions.php file here are the complete error details
Unmatched '}' in /home1/znwnrrte/...../wp-content/themes/blocksy/functions.php on line 27
), this helped make things easier for me.
Incredible Support from Akshatha — Resolved in Minutes!
I just want to say a huge thank you to Akshatha from HostGator support who helped me update my MX records today. I was really struggling to access cPanel directly, but within minutes of connecting to live chat, Akshatha had sorted everything out for me.
She was calm, efficient, and knew exactly what needed to be done. What I thought might take hours (or even days) was completely resolved in under five minutes.
Customer service like this makes such a difference — thank you so much Akshatha, you were amazing!
— Gaynor, Calm & Connected CIC
I’ve been with HostGator for over 10 years, and I couldn’t be happier. My websites have never gone down, and their support team has always helped me with everything I’ve needed—quickly and efficiently. I haven’t felt the need to try any other hosting service because HostGator has never let me down. Totally satisfied and highly recommend it!
Any time I have questions or concerns with any Hostgator product and I contact support, I always get my issues resolved right away! Overall happy with my most recent support rep Shivan! Definitely knows how to get things back on track! Thank you!
We are a leading provider of web hosting, reseller hosting, VPS hosting, and dedicated servers.
5335 Gate Pkwy, 32256, Jacksonville, FL, United States
4.6
14K reviews
Replied to 26% of negative reviews
Typically replies within 48 hours
thank you so much what a great customer services
Date of experience: June 16, 2025
Today I had the pleasure of working with Ragil to transfer my site from one HostGator account to another HostGator account. He was knowledgeable, helpful, friendly, and patient. If only all of the chat agents could be so wonderful!
Date of experience: June 15, 2025
I’ve been with HostGator for over 10 years, and I couldn’t be happier. My websites have never gone down, and their support team has always helped me with everything I’ve needed—quickly and efficiently. I haven’t felt the need to try any other hosting service because HostGator has never let me down. Totally satisfied and highly recommend it!
Date of experience: June 15, 2025
Because the interaction was straight forward I got directed to the right solution in one interaction.
Date of experience: June 15, 2025
I send Review and reply to your email as well and again trying to steal money from my account.
Shame in you company.
Thief's and Scammers.
I have no business activity with your company last year you guy never give me any product and after 30 days very difficult i get my money back from your company this year again trying to steal money.
Date of experience: June 13, 2025
Reply from HostGator
Hi Ai,
Thanks for your message, we get that this has been frustrating, and we’re here to make sure your concerns are addressed.
The case we created on your behalf (ERT-16894) was opened on Friday and picked up by the support team today. You should be hearing from them shortly to review everything and help get it sorted. We’ll make sure they have everything you’ve shared so far to assist with the full picture.
Ashley
Customer Advocate at HostGator
identified the issue with the website theme (error showing under your current theme "blocksy" functions.php file here are the complete error details
Unmatched '}' in /home1/znwnrrte/...../wp-content/themes/blocksy/functions.php on line 27
), this helped make things easier for me.
Date of experience: June 15, 2025
Fast, courteous, professional and knowledgeable service. Thank you!!
Date of experience: June 14, 2025
Ragil and the Admin team helped me when I really needed assistance. I thank the team so much, great customer service. !!
Date of experience: June 14, 2025
Always a great chat and always great customer tech support.
Date of experience: June 14, 2025
The assistant was knowledgeable and courteous and informed about the timespans for each activity. So I was pleased with their performance and the issue was resolved.
Date of experience: June 14, 2025
Your support center reps are the best and very informative.
Date of experience: June 14, 2025
Wonderful service & best customer support!!
Date of experience: June 14, 2025
I needed help confirm reverse dns and my dmarc record. Neeraja Alladath Param was very knowledgeable, courteous, and helpful. My issue was solved.
Date of experience: June 14, 2025
It was easy and quick to get my questions answered using the HELP chat feature. That often is not the case with HELP chat features elsewhere.
Date of experience: June 14, 2025
So Easy to follow and establish and use. Gives me a top notch website. Use Thanks.
Date of experience: June 01, 2025
I received a discounted rate on my renewal that I COULD AFFORD!
Date of experience: June 13, 2025
I was assisted by Karthik and I am very satisfied with his help. He was very professional and solved my problems very efficiently. I give him a 150 out of 100.
Date of experience: June 13, 2025
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