Business ProfileforHotelPlanner.com

Confirmation # ****EE019972 Yahoo/Sent ******************* From:******************* To:***************** Mon, Mar 18 at 10:42 PM On the evening of Feb 10, 2024, I booked a reservation with Days Inn by *************************** using my cell phone, and called the number listed under the website wyndhamhotels.com for Days Inn by *******, which is listed as ************, An automated IVR system answered my call to the phone number listed ************ as, "Thank you for calling Days Inn By *******," and gives an option to press 1 to make a new reservation. After pressing 1, I then heard a dial tone and the phone was answered by a live person stating, "Thank you for calling reservations, may I help you?" On the night of 02/10/24, I asked the woman who asked to assist with my reservation if the ********** accepted pets? She replied that they did, and made my reservation for me at the ******** By ******* and provided hotel reservation confirmation # is ****4EE019972, ID# . The woman who booked the reservation by phone confirmed that they did accept pets, so I booked my reservation through her for the evening. However, when I arrived at the ******** at *******************************************, the front desk clerk, *****, declined my reservation booking and advised that Days Inn did not accept pets unless it was a service animal. I explained to him that when I booked the reservation by phone earlier in the evening, the woman who assisted with reservation confirmed the Days Inn did accept pets so I went ahead and agreed to book the reservation through her. He kept denying to honor my reservation, so I asked to speak to his manager. He then contacted onsite Front Desk Manager, ****, and she also stated they only accepted service animals, and also refused to honor my reservation. I explained that contradicted what I was told by the person I booked this reservation with. They both then stated that I had booked my reservation through a party service and was given false information by this third party service. I informed ***** and **** that I was not even informed or aware that I was booking my reservation through a third party service until the front desk clerk ***** and manager **** informed me of that. I also explained it was not my problem that Days Inn cannot inform its third party service the correct pet policies at ******** and requested a refund of the $106.85 charged to my Discover card. They both denied my request for a refund, stating it was denied based on its cancelation policy, but **** agreed to release the $50 deposit hold.Of course I got upset with them and they said to seek a refund through the party service so I called them. They first said they could not provide a refund and after I argued with them, a woman from the third party, *********, called me back and stated she was approving a full refund due to the circumstances of their providing false and misleading information about the Days Inn pet policy of the hotel allowing pets to stay at the hotel, and provided ticket #*******.That conversation took place on the evening of Feb 10, 2024, and one month later, a charge of $106.85 dated Feb 11, 2024, appeared on my Discover credit card statement, Ref # **********. On the evening of March 18, 2024, I again called the third party service for ********, Hotel Planner and spoke with *****, who advised she was resubmitting my complaint and request for a full refund and provided ticket # *******. I have never received any response concerning the outcome of my complaint and ticket # *******.