HSBC Bank Malaysia Berhad Reviews

Dear Cassey Sum, Alex Lim, Muhammad Yusof, Jerrick Foo and HSBC WPB review team.


For the 3rd time, I would like HSBC to STOP harassing me with the attached letter requesting me evidence of US citizenship and US WBEN form which I do not have, and to send me an APOLOGY for relentless customer harassment - I shall post these correspondence publicly on HSBC Malaysia Google Review and other public places.

I hope I will not receive a 4th letter in the post or my account gets blocked because of your incompetency and inaction (I am referring to Cassey, Alex, Muhammad, Jerrick and HSBC WPB review team), in which case I shall stop being civil.

As explained on 29 February to my customer relationship manager Ms Cassey and in writing to all of you....I neither have or want a US citizenship and passport.

Happy to meet Ms Cassey and sign any additional documentation in the second week of June.

I look forward to having a written response to my 3rd email to you.
Best regards,

Date of experience: March 24, 2024

We are very impressed with the assistance of Mageswari Spursmaniam at the HSBC Downing Street branch, Penang. Our account was dormant over 3 years. She was able to solve our problem very quickly and in no time we got our account reactivated with new debit cards, etc. she was extremely efficient and courteous with attention to details. We cannot praise her enough. Thank you Magie.

Date of experience: December 18, 2023

Wish to thank sincerely Madam Pui See Assistant manager and Madam Anu Radha HSBC Ipoh at Jalan Sultan yussof who were most efficient ,prompt and above all most compassionate. Truly appreciate their kindness and excellent service. May we have many more like them. God bless them. Thank you HSBC.

Date of experience: May 03, 2023

I wish to thank Emma of HSBC Premier Account telephone banking service for solving my account problem promptly. She had been patient and helpful in giving me advice and help. Syabas!
I only gave 4 stars because of my earlier calls to HSBC and problems could not be solved.

Date of experience: January 15, 2023

My issue and inquiry : reset password for online banking. Attended by customer service person - Calvin Lim. A job well executed as a front liner. Even the issue is unable to be resolved via the phone but Calvin has delivered his best efforts to resolve. He has walked an extra mile. For that, I think his efforts should be mentioned on Trustpilot. Ive resolved my issue at the local branch as advised. Im not sure of if any other HSBC customers have the same frustration as I, for just to reset the online banking password. Just hope the procedure may be minimised for the future development or consideration. Again thank you, Calvin for your service.

Regards,
David W

Date of experience: December 09, 2020

This review is in appreciation of the staff member, Priscilla Ann at HSBC Taipan.
We have often found her to be helpfull, efficient and friendly. Why can't all customer services be like this (not specifically HSBC)???

Date of experience: February 20, 2023

As a client for well over a decade, I would say they have two key issues:

(1) Slow Service
On average be prepared to spend 30 minutes to 1.5 hours every time you visit. The staff are really friendly and helpful but there is so much red tape, so many unnecessary forms and formalities that simple things take 30-40 mins to resolve, anything more complex and you're looking at over an hour!

(2) The bank is very poorly digitised, their business and personal apps are useless aside from checking balance and conducting simple transfers to pre-set parties you cannot do much else. They really need to look at what Revolut is doing.

Date of experience: August 22, 2023

The customer service is BAD, worst customer service experience i ever had, phone hang for 20 minutes no agent to assist, i had change to other hotline same situation no luck at all, look for online assistance but give me a virtual bot that telling me all the sh!t that I already knew. Good luck at getting new customer onboard on your sh!tty bank.

Date of experience: July 05, 2022

Called them few times ( morning, afternoon and evening ) with an average of 30 mins for each call and no surprise, no one picked up. I am shocked because even other local banks customer service picks up the call. I tried chatting with them on mobile app and website but both are virtual bots not directing me to an answer. Please buck up your service.

Date of experience: September 15, 2022

Noticed fraud transactions on 15th Aug, continuous calling customer service all day long - no one answered. Submitted fraud form myself received confirmation email from HSBC on same day.

Called customer service again on 16th Aug, from morning and finally agent picked up at evening. Informed investigations will be processed, fraud team will contact me on 17th Aug. But no one called.

Contacted HSBC mobile app on 22nd Aug, told me no records of my submission for fraud investigations. Said will reply me in another 3 days.

Very poor customer support, don't expect them helping you during crisis.

Date of experience: August 22, 2022

I am suprised with the sluggishness in terms of HSBC's customer service. Discovered an unauthorised transaction around mid-August. Called for one whole week and nobody answered. Sent email but to no avail as well. Finally I managed to reach a customer service representative from the bank through my mobile app but was informed that I would have to clear my balance before a new credit card was sent to me WITH CHARGES. Upon hearing this, I opted to terminate my business relationship with the bank.

Truly the worst ever bank in Malaysia if you are looking to apply for a credit card. Beware and apply at your own risk and detriment!!

Date of experience: September 07, 2022

Recently received a unauthorised transaction message and was trying to call to HSBC however after around 2 hours still no one pick up the call. Hopeless especially during critical time. All my reviews can support by screenshot of my phone. This is shame on their CEO.

Date of experience: August 10, 2022

Had to make an appointment which is not an issue. But at the appointment time, no one attends to you. Imagine the security guard is the one who direct me where to seat. Waited aimlessly for 30 minutes and still no one attend to us. I gave up. HSBC Penang Tanjung tokong Branch

This is a correct level of service?

Date of experience: August 09, 2023

HSBC Malaysia has become both unsafe and not secure. I've had unauthorised transaction on both my debit and credit card. The bank asks you to report suspicious activity when it occurs, yet it impossible to even reach the customer service lines; both the chat function and the call centre. I've had to be on hold for more than an hour and then just to be cut off after holding that long. This is very disappointing as HSBC used to be good, especially the ease of which to deal with customer service. There was also no question on the security of the bank. However, over the past 2 years its been awful and now with the security issues as well - this is not a bank I feel safe with any longer.

Date of experience: August 26, 2022

HSBC otp never appear on my phone. And they freeze my debit card. After that I went to their branch to activate it, the customer service told me I can only use it after 24 hours. Unlike other bank we can ensure our card is working before we walk out from the bank, in HSBC they don't ensure your card is working. Guess what? It never works. I still can't use my debit card online.

Date of experience: September 03, 2022

This is by far the worst experience I’ve had with a bank. Non existent customer support, so good luck to you if you need urgent help with your credit card. HSBC will let you down flat.

Never going to bank with them again.

Date of experience: September 24, 2022

Suggest HSBC Malaysia to close their call center since customer calls will never be attended even after long wait.

Calling themselves as global bank really a shameful over statement.

Date of experience: June 04, 2022

No one is able to answer from their call center, and the chat service should throw to dustbin. Why you should deposit at bank like this when no customer service is available.

Date of experience: August 09, 2022

Fantastic service, great experience. Premium customer service is sometimes overloaded with requests via telephone but the availability of my advisor via whatsapp almost 24/7 is estonishing.

Date of experience: January 04, 2019

Nobody ever picks up the call. Ridiculous customer service for a so-called international bank. Even local banks pick up calls. Absolute worst bank

Date of experience: September 17, 2022