From their start in the basement of a local church in 1928, to their position today as one of the largest credit unions in Massachusetts, IC Federal Credit Union puts members first. Their mission is clear: To improve the well-being of their members by providing innovative products and services while promoting member education and... show more
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IC Federal Credit Union Reviews
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43%
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14%
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29%
3.4
7 reviews
7 reviews
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IC Federal Credit Union
Carla @carlawhitney227
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5 Star Rating
Verified Customer
They are incredibly easy to work with. I would definitely recommend them and use them for future purchases. I have never had any issues
Excellent car loan specialist..will be getting all of my business from now on. great rates for someone rebuilding thier credit.easy application process.
I HATE dealing with IC credit Union. About 15 years ago I had 4 accounts with them. Personal, Savings, Business and a savings for my granddaughter, but under my name, SS, etc.... I moved, and a few years go by and I go to withdraw money for my Granddaughter. IT'S ALL GONE!!! They took $10.00 a month out because they couldn't contact me for THAT account. All 3 other accounts were moved to my new address, but not this savings one. I actually had to call "Help me Hank" for advice. They called IC credit, and magically the money was "partially" restored. I closed ALL accounts and left them after that. Fast Forward to 2020. A car dealership got me a loan, and they happened to do it through IC Arghhh... The IC site is HORRIBLE!!! EVERY SINGLE MONTH I have to go through this tedious process of verification by getting a code sent to my phone via voice or text. Trouble is, my phone just died. They have NO OTHER WAY to verify you. No website method. No Email method. No 24 Support. NOTHING! So now I am stuck without access to my account for the weekend, maybe longer, all because my phone died. Their site and security methods are HORRIBLE!!! The loan with them was NOT my choice, and I plan on moving it away (far, far away) from IC ASAP!!!
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Product: IC Federal Credit Union Business Services
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IC Federal Credit Union
Drew @am1154
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5 Star Rating
I have been using IC Federal Credit Union for as long as I can remember. They have always been incredibly helpful with anything that I needed, but especially making my banking as easy as possible. I love how easy it is to use their online banking with no restrictions. I can access it at any time of the day and expect to get done what I need to. Their recent addition of mobile banking is fantastic as well. Having the ability to access my bank accounts from my smart phone or tablet has saved me on more than one occasion.
I can't think of any reason why I would leave this credit union.
I've been quite pleased with my experiences with IC Federal Credit Union. We selected them for a savings account because of the location convenience and good rates. They are located right in our neck of the woods and we'd heard good things about them from friends. We're very happy that we decided to use them, as all the positive comments we'd heard about them have proven to be true. The customer service has been exceptional - very personal and friendly every time we visit. We've found the staff to be incredibly professional and everyone seems to take pride in the job they do and the service they provide. Certainly would recommend IC Federal Credit Union without hesitation!
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