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Innovation in Citizen Services

Rolling out iCON 2: Lessons in change management

28 January 2020

iCON team from MOE discussing how they can create a more user-friendly interface.
Onboarding guide for iCON 2.0

Mobile is our Friend

How to access iCON 2.0 on the Gmail app

Complex passwords made easy

Handling a ‘big bang’ transition

1. Mental preparation is key

2. Embed in-app prompting

3. Get user feedback early

4. Train the trainers

5. Seek management’s support and guidance

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