insurethebox Reviews

My son's policy. It took a while to get through on chat but once he did the person he spoke to had the answers he needed to renew.
Disappointed to lose the 20,000 miles offered by email, presumably as one of the additional drivers had a claim last year, so back to standard 6,000. This could have been mentioned when he advised of this in the chat as he would have removed the individual. Hopefully he wont need to buy extra miles
Retaining the black box for a 4th year meant that the renewal price, although a big increase, could not be matched by any other quotes.

Date of experience: April 23, 2024

Outstanding customer service today. Superb and clear advice on the phone. Will be getting quotes for my other family cars with this company.
And a very good quote too !!

Date of experience: April 27, 2024

Really easy sign up, reasonable price. Happy to get started as so many of the other companies have been quite frankly annoying

Date of experience: April 25, 2024

Nice friendly and helpful person .
Understanding and promised to send documents by post ( I need hard copy )
PLUS !!! you can speak to a person!!!
(amazing in this day and age|)
PLUS !!! they ring you back if you're in a queue !!!
So far - really good.
Thank you.

Date of experience: April 27, 2024

I got the best quote from insurethebox and the person on the phone was very pleasant and helpful. She explained everything in detail that made it easy to understand. Thank you.

Date of experience: April 25, 2024

Arranging Insurance for Young Driver was a very time consuming process. Came across Insure the Box, and went through the process, and they came up with a very competitive quotation. Took out the policy online. Next day needed to make a change, so phoned Customer Services. The Agent we spoke to could not have been more helpful, very understanding, made the change, and even got Management to waive the fee. Very happy with the policy now, and increased confidence that Insure the Box will continue to provide great service over the next year.

Date of experience: April 17, 2024

Brilliant customer service. So helpful, able to help direct and find the right product and price. I could not have been in better hands, the individual (Danielle) was amazing. Thank you.

Date of experience: April 23, 2024

web site could have been more user friendly and really struggled to get it to accept credit card payment for a full annual premium but after some attempts it did so

Date of experience: April 27, 2024

The person I spoke to was polite, informative, patient and listened to my queries which he answered perfectly. I was extremely happy with the gentleman’s explanations and information.

Date of experience: April 26, 2024

the customer service lady I spoke to was very friendly and efficient 5 star service very happy

Date of experience: April 26, 2024

Really quick and easy way to get insurance with amazing quotes that are affordable for everyone i highly recommend.

Date of experience: April 21, 2024

Everyone should check very carefully before buying insurance policy from this company, they have hidden terms and conditions, they want your money at any possible way they can. Money lovers not good service

Date of experience: April 19, 2024

Spoke on chat on the website, quick and great response, solved my problem immediately, thank you

Date of experience: April 24, 2024

Very helpful and efficient easy to renew policy and very happy with the service

Date of experience: April 26, 2024

Your representative covered everything in a very positive helpful and professional manner.
Thank you In the box car insurance.
Colin Pittman

Date of experience: April 23, 2024

Black box installed yesterday. Installer did a neat and tidy job. By having a black box installed my insurance is less than half of my renewal quote.

Date of experience: April 15, 2024

honestly the WORST insurance company ever, do not go with them, even if you think that it is the cheapest option because they will catch you out by someway, stay well away from these !!!!

Date of experience: April 24, 2024

The lady went above and beyond and had to do a lot of of looking into my situation to actually take my payment she sorted the problem out that I had had for 2days ..I was MOST grateful.
BK MCKEE

Date of experience: April 17, 2024

I had one of my worst experience with them. Firstly I thought it will be cheap which was not true. Secondly due health conditions I didn’t open my letters or check my emails, I was only one day late to provide required documents but they still cancelled my policy even after I provided documents and also got doctors report explaining that I am suffering severe health issues. Despite all this they cancelled my car insurance. I struggled to even attend my doctors appointment. And because of that I had to take emergency car insurance and paying a lot more. I would not recommend to anyone. Don’t think it’s going to be cheaper because it is not.

Date of experience: February 15, 2024

An extremely friendly young man went through the car insurance application for with me and helped me by explaining what meant what. He was extremely professional and guided me through the whole procedure very efficiently. I am delighted, especially with the price, and am so pleased I chose this insurance company.

Date of experience: April 10, 2024