Intelius Reviews

I signed up thinking it was a one time fee for a one time background check. They charged my account $39.95 and then charged my account a week later $29.95 and then each month for four months after that. I realized I was getting charged monthly when I never authorized or read that this would be a recurring fee. I called customer service and they were unable to refund me all payments. They said they could refund me only one payment and then after arguing with them more and more they finally refunded me three payments. After seeing hundreds of complaints about this company doing the same thing to customers I demanded they refund me every penny I spent. They refused and the customer service representatives just repeated themselves over and over again saying, "I'm sorry you feel that way but we can only refund three payments."

The information is wrong, and when you call customer care, their response is they cannot correct it. They get their information from many sources, but they can't tell you where to go to tell them to correct it. I was told to go to the courthouse. It's wrong and I'm worried about fraud.

They require you to provide all the information. Then it takes 20 min while you watch bogus progress bars. Then they tell you how much it will cost for your free report.

I ordered a one time service to look up a number and this company automatically placed me on a recurring monthly service plan without my authorization. Something that should have cost 9.95, ultimately cost me over $149.00 (that is, if they refund me the last three charges as they said they would today). They have been billing me monthly since November 2016 and I just noticed it last month. I received a one time service. I haven't received any other service since that time, nor did I order any. I spoke to a supervisor and asked to speak to someone with more authority and was told, "The buck stops here." I was given this address to write for further refunds: Consumer Affairs, P.O. Box 4145, Bellevue, Washington, 98009-4145.

Misleading with price. Act like you can submit for free without a fee. That was untrue. You needed to pay to have submitted after you worked on it for 4 hours so who the heck would start all over, will take advantage of having it done free via work next year.

They keep constant on credit activity. All new and derogatory information is presented through US Mail with a format that you can reply within the paperwork provided you. It is very easy to stay on top of credit activity giving you a chance to reply at the time the activity happens instead of years later when you are trying to get a loan or something like that.

I did sign up for an account to find out some information on a person last July. I did not agree to or was made aware of the $29.95 automatic recurring fee that must have been in the fine print. Legit companies are upfront about their fees and do not slam you into a auto rebill without their permission. SCAM SCAM SCAM! Shame on you people! Of course there will be no refund, only legit business will offer you a refund if you are dissatisfied. NEVER SIGN UP WITH INTELIUS!!!

Scary - Want to find out who used my credit car for intelius.com service! I just noticed there were 6 monthly charges from intelius.com on my credit card from last August. So I called them up, ask for the name and email, address, phone number associated with the account, intelius.com only disclosed the email address to me ** - I have no clue who the hell she or he might be. I asked for full refund and they only gave me one month back and, they closed that account - NO, I need them to help me find out who swiped my credit card and I need the scary charges refunded back to me.

I created an account last week and used the service to find some information on a seller of a vehicle. Information was marginal in helping with my concerns. Last night I tried to sign into account but it would not take my password. Tried several times and it did not work. Used option to receive temporary password sent to my email, it never worked. Requested several times, still no email with password. Customer Service was closed which is stupid for a company this size, should be 24 hour service.

I purchased a one time request and a week later was charged more for whatever the stuff in fine print was. Please be careful with offers and fine print, even if it's one time look up. Please do not use this resource for any background checks. Seems like money making business. Customer service was of course good because they picked up calls but had no way of solving the problem. I wanted to completely deactivate this account, but the customer service could not do that for me. I could not even get this useless account off the system.

Similar to many other reviewers, I purchased what I thought was a ONE-TIME only request. I did not agree to the monthly $29.95 charges. I am very displease with this company and will never do business with them again. Maybe a class action law suit is in order! I will also report this company to the Better Business Bureau.

I found my father listed on the Intelius site. It showed him living several places, in Michigan and other states, and that he is currently 95 years old and living in L'Anse, Michigan. WRONG! He never lived in Florida or in Tawas City, and he certainly is not currently 95 and living in L'Anse. He died 10 years ago! When I wrote to Intelius and told them how wrong their information was, I got a reply filled with circular logic and non-answers. Certainly there was no response that they would correct the problem, just reasons why they listed him - property sales, etc. I kept on telling them that he was DEAD, and that their site wants money for totally erroneous information. What's wrong with this "business"?

I just discovered Intelius has been billing my credit card a monthly membership fee of $29.95 for the last 6 months. I called to get more information and was told the date the account was opened and the name of the person for whom the background check was done on. I did not recognize the name or email that was provided. I did not authorize anyone to use my credit card, the card was not lost, and it has remained in my possession. Upon reviewing my last 3 months of statements, this is the only unusual charge I found. I escalated my request to a supervisor and they refunded my account for 3 months which is the best she said she could do and said my case will be investigated. If they do not agree to refund all charges, what is my best course of action?

I bought ONE report. I had a charge for $1.95 one month. Then a charge for $2.95. Then $29.95 for the next 11 months before I saw it. I realize it was my bad for not noticing it. I'm usually better than that. But it has been a really hectic year. I despise companies like this. They make money by charging people without their knowledge. There is some fine print that lets them get away with it. It's wrong and bad business practice. On top of that, the information they provided didn't help me find the person. Now I'm out over $300. WHAT A SCAM!!!

This company is such a scam!!! They pull you in with the one time charge, then assume you want to charge $29.95 on your card for a premium monthly service that you NEVER agreed to, so when you review your statement you see this ridiculous charge call them on it, inform them you have not used their services since & then they say it's non refundable!! I will refer my company to others this was the worst experience. DO NOT USE INTELIUS! You were warned...

Like so many others, I ordered a single, one time report for $49.95, and was fraudulently put on a monthly subscription autopay for $29.95. Then they did not refund to additional payment either. They should be ashamed of taking advantage of consumers.

They offer a short time search and then when you call to cancel, they tell you that your account is closed. Then some time later you realize they have stolen $19.95 from you for months. The "supervisor" offered three months refund and stated that she was the end of the line for customer care. This is my response to her lack of cooperation. Thank you for your attention to this scam.

They will make you think you are paying $50 for 1 report and then auto-bill you every month for 29.95. I specifically selected that I wanted 1 report and I was willing to pay extra to not have to deal with canceling and calling them, yet they billed me monthly anyway. It was a good 6 months before I realized it. They made $300 off me. This place is making a lot of money by misleading people. Extremely dishonest company. BBB is a complete sham as well, giving this company a 4 star review despite the 99% negative rating from the reviewers.

I requested a report on intelius.com. I specifically selected the option that was supposed to be $49.95 for a single report. When the credit card information came up the bill said 49.95. Then I got charged another 19.95 for membership on my receipt for my recurring membership. The recurring membership cannot be avoided, and its cost is not included in the cost of the report. The membership starts the moment you buy the report.

I paid you for months, perhaps for years, month after month and was still an active customer. When I tried to locate a former secretary so that I could notify her of the death of a co-worker, you charged a sum which I have long since forgotten but which I found extravagant. That was the last charge I shall ever pay you especially in the light of all the payments I had made and was still making. You would not even discuss the matter. Obviously, short term profit was more important than a long relationship.

So many of the phone numbers I looked up came back with no information, no name, nothing. That is the reason I subscribed, for phone lookups.

I'm 87 years old and I had my caregiver help me to try and get information on one of my daughters that I didn't know the whereabouts of. I authorized him to use Intelius.com for a one-time lookup for the $1.97. What we didn't know was that I was going to be charged $19.95 each month for a premium membership. Because I am 87 I didn't catch it on my bank statement for 10 months but when I did I went to my bank, who very helpful and filed a dispute. I did try talking to the c/s dept. at Intelius but couldn't understand the person I was talking to because they had an strong Indian accent. The dispute did yield all my money back which I was very grateful for. Intelius didn't provide any results as to my search. I would use them again.

I received a call on July 4th and wanted to know the name of the person that had called so I did a reverse phone lookup and paid $4.95 for it. Well, I had to wait days, not minutes like it used to be only to find out that they couldn't get the name of the person who had called me. I find that hard to believe because it was a land line phone. I paid $4.95 for nothing and it is a big rip-off. Save your money!!!

Not much help finding the people I needed to find. Only very basic info I can find many places. Worse when I tried to cancel it took $ times calling. ZERO stars.

I gave correct street address and Intelius could not find it. In the list of suggestions, I chose the wrong person.

I am unhappy with the service in the past with this firm. I am a CT State Marshal, Legal law officer with legal processing services. I need from time to time to search for new address, Social security numbers, place of employment. I had your service and then an inspector came to my home office and after my service was cancelled. I tried talking to a number of people and never got an answer as to why I was cancelled when other towns, attorneys, marshals have your service. No one has ever answered my calls, emails and letter requests. Therefore I am not a happy camper with this firm at this time. I would like to resume and get this back to normal, but... Let me know... Please. Thank you.

Whenever I am looking for someone I can usually find info about them on Intelius. Found my cousin in TN & a distant cousin in FL so I can only say good things about Intelius.

Not enough research is being done for sites like these. If you try several of these sites, you'll find that one has what you're looking for and the others don't! How did that one find it and others didn't. They usually can't find me, I've lived at one address for 30+ years, same with telly #, had a business in the yellow pages, had a drivers licence for 60+ years, am subscribed to maybe 30 or so sites, am on facebook etc. The owners find a source like phone books and that's all they do!!

Signing on - All is done then why do I keep being denied? I pay for this service. Very dissatisfied.

Very difficult to find. Report was not accurate. Very disappointed.

Free one doesn't work, subscription too expensive.

Can check address and phone numbers any time of day. Don't have to disturb individual in case you misplace an address already given to you.

I found your service to be a joke and a rip-off. I subscribed only to find out that if I need accurate verifiable information regarding customer phone numbers or addresses I have to pay additional a la carte fees. I would use your services if they did what the claim that they will do.

When I signed on with Intelius, it said that I would be charged .95 cents and if I didn't change this before the free-trial was over I would be charged $7.95. Well when I signed on for them to take the .95 cents I also checked for there to be no more charges after the free-trial period was over. Well, they charged me anyway and when I called they said that this was something that I agreed too when they charged me the .95.

I'm American but I live in Antalya, Turkey. Completely unable to use Intelius. I don't know why I still pay each month.

I was not impressed with Intelius. The information I got was the same information I could have gotten for free on the internet.

I have been searching for my youngest brother. Unfortunately, he does not work, drive, own a car or live anywhere that is traceable. This does not reflect on the information I was able to get from Intelius. You did help me find my step-mother, who was the last person to see him. She just won't give me any information.

I ran a background report on my boyfriend and was very disappointed in this inaccurate information that they gave me. He has been convicted and moved 4 years ago from the address they have provided which was not noted in my report. Lots of money- $49.95-+$7.95 for cancellation fee for inaccurate report! They are complete scam!

I was very satisfied with one of the background checks I had received.

Many unknown caller solved.

Your website did not find the person I am looking for!!!

Reverse phone lookup info was wrong. It said it was a man when I found out that it was issued to my girlfriend's sister. Would like my account credited back what I paid for.

Not really very good. Don't think the value is very cost effective. Old data.

Great. Found what was looking for first time.

I signed up for this for a month and ended it before the second month. I printed out cancellations many times and I'm still getting charged every month. The bill is now over $100. I would recommend not using this site!!!

Signed up for a one time search and have been charged for a monthly fee. Complete ripoff and I will file a complaint with BBB as well as every online review site. I will also file for a chargeback with my credit card company.

You people are horrible. Not all the information on me is correct, but why in the ** do you put all this information out here. I really do not think my relatives want their names up here. Then you want someone to pay to get even more information. WHAT THE ** IS WRONG WITH YOU PEOPLE??? SOMEONE NEEDS TO BEAT THE ** OUT OF WHOEVER CAME UP WITH THIS WEBSITE, IN MY OPINION!!!

I was also led to sign up with it without intending to do so. I apparently did not read that a premium membership offer was being added. I am very disappointed and will be sure to tell everyone I know about Intelius and their deceptive practices.

It's outrageous for Intelius to charge $19.95 a month to do a name search and then have to pay another $1.95 to "verify" an address with utility bills. An address where the person lived for 8 mo. did not show up and there was a water/sanitation bill in their name. To confirm the accuracy of this search company, I did a search on a relative and found inaccurate information.

I have used Intelius for several years, but on March 8th 2016 I paid for another month of service and then received an email from Intelius claiming since I did not pay my account was cancelled. I called them and several of their reps told me my card was denied so it was cancelled. Payments for apps are made to Google, so why is Intelius attempting to charge my card? My payments were taken by Google Play for Intelius. Google claims my account was fine and that they did receive payment and that the problem is with Intelius and not Google.

I've been using Intelius on and off now for several years. Information is accurate and if nothing is found on the person then you aren't charged! Great deal!

Multiple charges! I asked for two reports; both were very incomplete. The site prompts you to try paying multiple times, citing some sort of error with the card itself (even when the card has several times the amount required left on it).

Most of the time very accurate w/ info.

Thank you for doing the right thing and giving me a refund. If I could rate you on how you resolve issues then I'd give you 4 stars, but as for your reports that you charge $49 that is still a big disappointment.

I have used this service to verify people I have met through social media and locate long, lost friends or family. It has never let me down. In fact, it saved my life possibly. I was planning to travel to Seattle to met a man face to face. Intelius told me he had just gotten out of prison for kidnap and **. Thank you. A loyal customer.

I was led to signing up with it without intending to do so. I thought I was finally getting the info I had been seeking and apparently did not read that some premium membership offer had gotten in. Very disappointed!

The people searches and reports I have requested have been very helpful. The requested information is available quickly and I am able to move forward with my work.

Have used it in the past, and very inaccurate. Also, the billing is confusing, leading to many overcharges, which are a hassle to reverse. ConsumerAffairs is a great idea, but don't partner with Intelius. PS. This form is terribly out of date and doesn't reflect current Internet privacy concerns.

We have found many people through Intelius over the years. They mention the person's age most of the time, which really narrows the search. The information is always accurate. One time the information could not be located after I had paid, and Intelius refunded the charge instantly without any problem. We will continue using them.

I keep getting phone calls from two different companies. I have ask these companies not to call you. One is to reduce my credit card rate. The other is about my computer saying it has been hacked.

Costly for little results. Most of the time I only get address and (maybe) phone number for a disproportionately large fee. I can get that information on White Pages or 411.

I chose to use this service to print out a criminal background for court purposes. I wanted to approach an attorney with the info in hand. The individual I was searching has fourteen arrests AND convictions, including domestic violence and two felony drug charges. They also have a previous marriage and divorce. Intelius charged me nearly forty-five dollars and turned up NOTHING. I asked for a refund, and they said that they are unable to give refunds. This is a terrible company that takes huge amounts of money and is unable to provide an accurate product!

I was very unsatisfied with my experience. I purchased what I thought would give me access to multiple documents that I wouldn't be able to easily obtain on my own. Everything in the "report" were tidbits of information that I had already found just doing a quick Google search. I did not have access to any public record documents. I contacted Intelius for a refund but was told that I could only get a credit for a new search. I agreed and did a new search on a different person. Again, it was nothing that I didn't already know just from doing a quick Google search. It was very misleading and I will never purchase a package again nor recommend it to anybody else.

I gave Intelius my credit card information to make a one-time purchase of a real estate record. A few months later, I finally noticed they had been charging my card $19.95 each month for a "membership". I called them and was told that they automatically signed me up for a reoccurring monthly membership. I had them cancel it and I had my credit card canceled. They may provide a good service, but beware of such deceptive practices.

I signed up for a free 7 day trial with Intelius and used it look up someone I knew but it said I had a free voucher for a background check so I did it and got charged 32 dollars. They refused to give me a refund when I told them I didn't know I was going to be charged. I had to go through my bank!

I have recently purchased bulk searches through Intelius for background checks. The searches results have been at best of marginal help. The results have been equivocal in my opinion and when you request any further info there is always a charge despite previously buying over $700 in prepaid services. It does not offer any value, in my opinion, for the amount of money paid. After calling the customer service department all I get is a transfer to a voicemail, nobody ever called back despite multiple attempts. I think they are very happy to make a sale but do not stand behind their product and provide no customer service - I have had absolutely NO RESPONSE from the company. IN MY OPINION YOU SHOULD STAY AWAY AND NOT WASTE YOUR MONEY!!!

Horrible! I wanted to do a one time background check on someone and Intelius literally turned up nothing, zero on the person. What a HUGE waste of money!!! I tried to get a refund since it was completely useless and they refused.

Intelius gives accurate information regarding the ages of people who are living. But apparently, the site never removes people who have passed away - it just keeps aging them. So if you want to know if someone is living or dead, DON'T USE THIS SITE.

A full refund was credited back to my account. Awesome! Thank you so much & I won't hesitate to recommend you in the future for backing your customer this way when it's clear a billing error occurred. Thank you.

I found out I was charged a membership fee I never ordered, only a report for $2.95 and was charged another $70.00 without my knowledge or permission. My bank rep listened in and took notes. I told the company to cancel any membership as I only agreed to pay for the report and the next month they charged me another $19.95 so my bank listened in and took notes when I called and was reimbursed the $19.95 but not the $70.00 when I also cancelled my credit card and was sent a new one by my bank. A few months went by and I didn't notice any charges again by this company so I thought the matter was taken care of once and for all.

I wanted a one-time search and agreed to pay the price of $.95 for it. Ended up with a recurring "Premier" membership without even knowing about the bait and switch. I then cancelled it immediately within 1 day of finding out, and then a week later they tacked on a $7.95 "one time" fee which totally came out of the blue. I called and verified my cancellation which was confirmed, which was when the agent told me about the one-time fee. Stay tuned as next month we'll see if I have to make a call to them for another "one time fee". Paying $.95 for an internet search is ridiculous for public information, but to then have them do a bait and switch just to sell a monthly membership for their services is just wrong.

I saw their ad for people search. My husband is a disabled veteran and has suffered memory loss since his heart surgery. The veteran administration needs the dates of his prior marriages and divorces before they will list his status as married to me. So I clicked on site ad and it said one time charge of 2.95. So I gave cc info then it popped up a screen to reenter name search. I did that and then it asked for another 39.95 for info on subject so I agreed. And all the info pulled up was just his name with several other names. No info was given, date of birth was even wrong.

I have never used this site or authorized anyone else to use my card for this site yet somehow this company charged my credit card for two months of a bogus subscription. I have seen another complaint where this has happened to someone else as well. Not only do I think this company is hacking people's credit cards but when I emailed them about it threatening to pursue them for fraud through the government they told me they could not discuss my situation through email... That to me shows they know they are being fraudulent since they do not want anything left in writing. I do not want to speak to someone who doesn't speak English very well and I want my money back onto my account that they hacked. And I do not have order numbers or receipts that would help in this search because I never have used the service... I just have the charges on my billing statements and the dates they were charged.

I paid for a one-time reverse phone number lookup. I thought I was being careful about my order but unbeknownst to me they tacked on a subscription fee that I did not notice until I looked at my Discover account & notice a pending charge for $29.95. I called them, some guy in India, and explained the situation. He refused to refund the charge. This is a duplicitous organization and I'm reporting them for fraud. I will do the same with Discover as soon as it is out of the pending state. This is a dishonest scam organization!

They gave all of the partial information on the person I was investigating... They took my credit card information and forced a membership on me. Once they had to credit card it stated that I didn't give them enough info... THEY ALREADY FOUND this person! Then refused to send me a cancellation... Also it is a Foreign Customer service!!!

Had one experience where the subject had left one location and moved to a new location, with Driver License change, official address change, purchased a home, homeowner insurance, purchased an automobile, etc. Intelius still had the person living in an Arizona location. I had presently requested a report on a Warren ** from Millbrae, Ca. We had believed that this person was dead. The report, which was duplicated, indicates that this person is now 81 years old and is listed as living at **. I will now attempt to contact Mr. ** at this address and report back.

Overall, I am happy with the information Intelius has been able to provide on the people I have looked up using their service.

This company promises that they will provide you with accurate reports. That is why I spent $59.90 for a report. They will not accept your purchase unless you agree to a membership, which I was not interested. I get a totally inaccurate report. I myself had paid a lot of money suing this individual and receiving a Judgement. I paid for the Judgement as well as the Writ of Execution and that record was not included in the report. Why would I spend this money for a report that isn't accurate? This company, in my opinion, is not reputable. Takes your money and does not provide results!

I dropped my membership some time back. I did a number of searches. Some were in crisis situations trying to locate next of kin after a death. The information was generally inaccurate or out of date. Often people with similar names were confused. I searched my own name and found repeated examples of my information conflated with that of others. I cannot recommend this product.

Fine, but they list several addresses - and you don't know which one is the current address. Can this be remedied?

Almost every piece of information was either wrong or outdated. Consistently wanted more money for more information. I asked for my money back and it was refunded. I will have nothing to do with your site again.

I found it difficult to access & then little info given.

This is used by paralegals and process servers. It meets our needs. More accurate. Good pricing. Good specials. I recommend To everyone I can.

One disappointment I observed was the marital records for an individual may or may not be available. If that's all I was interested in knowing, it was a crap shoot as to whether or not to make a purchase.

I find their prices reasonable but have been dissatisfied with results. I find most of the information old and outdated and of no use for phone checks and people searches.

It never worked for me. Didn't do what they said it was going to do. Do not used it, it doesn't work and they don't give you the money back.

Of course, each one of us has people he or she needs to track down, or reverse phone numbers to look up when we get strange calls on our cell phones. Intelius allows us to do this -- not maliciously -- for issues such as: finding witnesses for depositions; putting a stop to crank calls; triangulating the location of people whose knowledge and information are there to benefit us in our pursuit of legal goals & aims.

Am satisfied with the service in general, yet at times the info appears to be a bit outdated.

The information they provide to the customer is either missing, inaccurate, or wrong. For the price this company charges, more information of a better quality should be provided. People use such information to make life decisions. So, their job is to be as accurate as possible for the consumer.

I have had a good experience with Intelius. They always are able to give me the number and directions to wherever I need them. There is times when I only have a cell number for them and I cannot find the information for them though. That is happening more these days. Otherwise I will recommend it to my friends.

My husband tried 4 different times to subscribe to Intelius with 2 different credit cards on 2 different computers and it just didn't go through. We have nice balances on both cards.

I really like the consistency and speed of Intelius. My only negative is when you query the name of an individual you are doing a background on and get multiple names. This requires me to sometimes have to purchase 2 or 3 backgrounds until I finally confirm, through the process of elimination, the correct person. I cannot bill my clients for additional backgrounds in my attempt to eliminate the "wrong" persons. This sometimes is frustrating to me. That being said I would rather continue utilizing Intelius rather than change to a less reliable company.

I ordered a background report. They try to trick you and if you just need one report, you are automatically enrolled in a monthly subscription. (Honestly, who would need several reports a month?!) No, matter, I thought, I'll purchase the one and then cancel. However they then STILL charge you after you cancel!!! If you cancel too late, you are billed the monthly amount. If you cancel too soon, they charge a different fee. Also, the service is extremely rude. I was asked for my info and when I was looking in my bag for the card I used (half a minute) she said if I couldn't find it she couldn't help me. She was rude the entire time. Horrible company, horrible service. And the report wasn't even accurate.

I wanted to find just one person, there was an offer for that for only .95 cents. I used it, and took nearly 3 days to get a result, that all it said was "Jim N/A". No other information could be provided. I cancelled immediately. This was October 20, 2015. I just got a text today thanking me for my business, and they charged me $7.95! I called questioning about it, and they said if I cancelled within the first 5 days of membership, which I DID, I would not be charged further. He said I cancelled today, 8 days later... NOT! I'm PISSED! DON'T FALL FOR THEIR SCAM!

It appears that you have removed me from your database. Thank you for your prompt response.

Very nice. I like it a lot.

I have been paying for the Intelius Service for over a year. I am trying to cancel my subscription and am unable to access their website.

Wonderful opportunity to be able to know who number belongs to.

I was contacted by a Intelius representative who apologized and said that they have refunded my credit card. I am completely satisfied as an Intelius customer and will be using their service in the future. Thank you Intelius for standing behind your service and taking care of your customers.

Able to find out phone number, address, and relatives. Feel a lot safer dating when I have this background information.

The first few times I used Intelius it was great. After about 3 tries it stopped returning results but still charged my card. Apprehensive about trying it again.

I needed some info on a character that I believe to be very shady and worthy to be check on. Intelius came through for me with some accurate and liable information that I needed. I'm so glad that I got in touch with them about my situation. This matter was resolved before it got started. Thanks to them I'm doing great and the problem that was at hand is no longer a problem for me. Thanks, and good wishes to them all who partake in this matter. God bless.

I previously used Intelius with no problem at all however I recently decided to enroll again and this time around has been nothing but aggravation. I created an account and provided a credit card for payment. They charged my card and then reversed it. They tell card has a "general decline." Called credit card... no decline on their end. Called back, was told only option is to create a new account. I have done this 4 times.. no help from customer service. I just told Chris (a supervisor) "something is wrong with your system - this is my 4th try". His response - "create another account". My response "NO - something is wrong, can you fix it or should I look for service elsewhere." His response - "Sorry, create another account." I just cannot understand how no one there can help me or figure what is happening! So frustrating! I would love to use the service but I guess I have to look for a different company.

Ease of use. Great design.

These guys are very good. I did not sign up for their services, only used one time to find information on an individual. I DID NOT GIVE THEM MY CREDIT CARD NUMBER AND THEY CHARGED IT TO MY CARD. The deal was I could use it for one time for $.95 but after seven days, if I did not cancel, they would charge my account $29.95 per month for their services. They charged the initial fee then eight days later charged me the monthly fee all without me giving them my credit card information. This is frightening people. Beware! Beware! Beware!

I ordered a one time background check, DECLINED to sign up for an account. I don't know where they snuck it in, but they signed me up for some premier monthly account thing. When I called them to find out what happened, they said I had signed up for an account (unbeknownst to me) when I bought that one background check and that I had to cancel it within 7 DAYS to not get charged. Demanded a refund, got shot down, demanded a supervisor, got nowhere, yadda yadda yadda, typical B.S.

Searched in May 2012 on their web site. Little did I know that I was being charged for over 2 years. It was on a prepaid cc so no statements which means I never knew! So then they were able to charge my account $19.95. Over $700 hard earned dollars to this company that has several class action suits for the very thing I complained about. They did offer to give me 1 year back. I want a full refund. I am warning anyone out there - don't do business with a company that hasn't any Integrity.

Intelius is a customer-focused company that provides a solid product at a good value.

Intelius has never failed me.

The only thing that is bad is the pricing. It's too expensive. Not everybody has the money needed to do a background check. Otherwise, it works great.

Even though I didn't find the person's phone number, this service is ok for addresses. It's hard in today's society to find the person connected with their cell phone.

Information provided on the average is too old or not related to the subject. I am not using Intelius as much.

I use Intelius infrequently, however, it serves my needs quite well. I use it primarily for genealogy research when looking for long-lost living relatives. It is very thorough.

Gotten good results in searches for people and for Intel purposes.

I used Intelius' search report to establish my ex-husband's identity several times at my website. Intelius is accurate.

I did not need and do not need this type of service. Kindly cancel my membership. Thank you.

Be aware of the fine print.

I have used Intelius for many years. They were instrumental in me finding my brother who was missing for 27 years. They have also located many relations and lost clients who owe me money. Thank you Intelius for your great service.

Good site to deal with and easy to navigate. Fair pricing with option as to the level of information needed.

Best program of its type. I use it weekly. Most reliable.

On occasions months apart, I could not print what I paid for. That in itself is not a serious thing or, at least, it should not have been. But customer support insisted that I had printed what I'd paid for and offered no further help. I would strongly suggest that support personnel working on weekends be monitored for their precision. Weekends are when I am most free to use Intelius and it is also the time when support is the most lacking.

I have asked three times to be removed from all of their records and as requested, mailed identity information as requested from them yet it has not been done. It appears they do not have a valid customer service custom so my trust in them is almost nonexistent. I've ordered basic info from them so I can not respond how complete their info actually is for the fees they charge!!!

Service provided very old and dated information in my person search. Only used your service as a last ditch effort and found information on file 7-8 years out of date.

Why do I never get information. Even tried putting my own phone number in.

The service has allowed me to locate several former co-workers and friends. The search results have been accurate and comprehensive. Some searches have not yielded usable contact information, largely due to large numbers of persons of the same name.

I have a first cousin in Idaho. She and her husband, a doctor were well known. I tried your service to find them. Your firm was of no help.

Saw my report only once. Was sent a page, tell me I could click through to review my report. The hyperlink would not allow me to click through and view my report a second time. Instead, I was encouraged to spend an additional twenty dollars to review my account. The promised additional viewing did not occur. I decided to forget about Intelius as a source of information as the company did not perform as promised.

I've purchased a couple reports for personal reasons - and all were extremely accurate with what I was searching for. I would definitely recommend Intelius to someone searching for an old friend or doing a background check on someone to be safe.

I had a good experience with Intelius.

I didn't gain anything additional for the two searches I paid extra for, am thinking it's rare that you would.

For the most part I have been happy with Intelius, however the one thing I could see improved is the address and telephone section. It would be nice if the newest address, telephone number was clearly marked. Thank you.

I tried to purchase a phone report and then later a background report. The phone report snuck through with an additional premier membership at a cost of $19.95. Then I tried to order a $49.95 background report and the charge was Klein declined so I used a gift card I had and it was declined. When I called Intelius to tell them to cancel everything except for the $4.95 phone report, they said everything else has been declined. But when I checked with the gift card bank, the charge had indeed gone through. And Intelius said that charge did not get to go through it all. They said it was declined. Now I have to waste my time following up on this charge to make sure I get credited. I told them I don't want any stupid reports. Take everything back. I don't want to deal with you annoying people.

Intelius charged me $30 and said that no records could be found. Afterward, I discovered that this person is a registered sex offender and served seven months in prison for soliciting a minor, via Google for free. Major scam.

I was charged $23 AND GOT NOTHING BUT MORE THINGS TO BUY. I feel cheated and never will use again.

Intelius has made my job more simple and accurate which has lead to higher pay. I strongly recommend Intelius to parents of teenagers or job seekers. Lastly, Intelius I Yvonne **, thank you!

Very helpful, but you need to put in a bit more personal info to track down someone specific.

It was easy to sign up and to pay, it took no time to create a report BUT the info provided is completely wrong. It was about to create a big disaster.

I feel I was ripped off with this purchase. It wasn't any sort of report to speak of and I'm shocked that Intelius would actually have the nerve to charge me for the so-called "report"! A first name was given and that's it, nothing else! Yes, I am VERY dissatisfied with this purchase/report!

When searching for myself it gives my EX-WIFE'S address even though I never lived at that address with her. It also lists strangers as relatives! This site needs to have a way for people to request a correction! If anyone looks me up, it looks as if I'm living with an EX that I haven't talked to in years!

Don't give them a dime. Total scam. Totally gave me wrong information the 5 different times I've tried now. You'll have better luck with a phone book and a Ouija Board. Or a dart and guessing wheel.

After joining found the information provided was minimal and was directed to additional payments for more info etc. After paying initial $39.95 charge to join was billed again for $29.95 ten days later. Customer phone support one long commercial. Needed to disconnect and cancel online without resolving the additional payment.

Wonderful job done by your team. Wish best for all.

The operators at Intelius are super helpful, well spoken and always courteous and knowledgeable. I intend to use the service more often.

I paid for the service of a reverse phone search and for a number that is a Virginia Exchange. Received the name and address of a man living in Massachusetts. Clearly a con. I was afraid this was a rip-off. It is.

Either receive old or inaccurate information. Even about myself!

I've been using Intelius for years to get background checks on potential employees, tenants, dates and anyone else that affects my life. I've always received fast, reliable information at a fair price with excellent customer service when I needed it.

Documented arrest record with state case file number, with court appearances and continuances was reported by Intelius for $50. When I ordered a second time, $50 for a final deposition... your contractor reported "NO RECORD." He/she never went to the courthouse at all... Thanks.

Hello, I was charged $18.45 and was told on July 3, 2015 I will not be charged. What I am saying is that the young I spoke to lied to me.

You pay to look up someone. Once Intelius finds that person, you are charged another fee. I would call that somewhat of a scam!

Background checks are highly inaccurate and incomplete. I ran a background check on myself and a lot of information that I know to be true was not included as well as dozen or so background checks that I ran on potential employees were very inaccurate as well that was verified by the potential employees also. A big waste of money and time.

The system was adequate. For the dollar amount it should have offered more.

Whoever sent me this research tool I love you. You can find just about anyone from birth date, old address to current, who stole someone's identity and creating family from the dead. Great tool. I give it 5 stars.

I am so happy with Intelius. They delivered as they said they would. I would recommend this site to anyone. Thanks for being such an honest company.

I am pleased with your database of information however I have found other sites that offer more information for less money. My use of your site has been helpful in the past and your customer service is very good!

I am a licensed PI who has found Intelius to be a reliable resource in finding people in connection with investigations when I have little information on them to begin with. I have not found a comparable database for this price.

I find intelius to be easy to use and accessible. I find the information I receive to be less valuable. I find much outdated, unusable and extraneous information. It is also not very reliable. I am forced to do checking on my own and spend much time turning "straw into gold." It is an excellent starting point to a search, however, I wish I could quickly and accurately obtain address and phone information and other similar searches. My needs are not complicated.

I have used this company several times and have good service.

Very good. Low price. Have used it for several years. Usually accurate. Sometimes doesn't figure out that the person is dead.

The addresses and phone numbers were not in chronological order and were years old. I paid extra for the latest report (from utility bills, I think); also an address from a couple of years ago. I could not serve small claims as I could not get current address.

I am 84 years old and your 'service' gave me the opportunity to try to find 'old' friends. I also found a few 'lost' relatives. I want to thank you for the opportunity to renew friends and see how 'life' has treated them. I shall return when my wife makes up her 'list'.

Generally good service; however, completion time could be improved from average of 4 days to 3 days maximum.

When you search the net for looking up information on people, cars, and properties, you end up in a web of lots of companies that claim they can do it. All for a monthly or annual recurring fee, and they all turn out to be resellers of intelius. And, of course, instead of being able to just look someone or something up, at every step there is an upsell for a group lookup, improved lookup, or monthly or annual recurring fees and the data is never as good as is promised.

Very instrumental in finding my friend that I have not had contact for 30+ years. They guided me with contacts and places of residences, phone numbers and public media and places of employment. By putting all these things in play I was able to find and contact my friend.

A question of false advertising. To get any real information, have to keep going up in price. Would sooner pay one time to get real information regarding arrests, convictions, bankruptcy, etc. One time to find out location is OK but then let's get the real information in one payment.

It did what I wanted to. It didn't update data very fast. Found new data that never reported on our website.

Reviewed family members and myself was trying to find if my wife ** (maiden name) purchased any properties from 7/8/2014 to present date and could not complete the search, she cleaned out our retirement account of $95000 and we have filed for a divorce, I touched my wife the first time ever, and have been in counseling of my own accord ever since and pleaded guilty to the court and am paying for my actions that night, I would give anything to take back my actions. I made the biggest mistake of my life. Can you help me do a property search in my wife's name or her maiden name as mentioned previously. Thank you in advance for your assistance.

More than one associate said this to me. It's like they were trained to piss off people and tell them to go look elsewhere. Shame on you Intelius.

This account was cancelled as never received the info specifically requested. You also had wrong person at the start. It's difficult to review you except to reaffirm my cancellation as I never got corrected information and got tired.

I just did a background search on a sibling who has had his fair share of legal issues. I paid $60 for Intelius to tell me there were no state or federal records found. That's funny considering I've picked him up from two different jails in 2 different states. Ripoff report is my next review website. Then onto google, yelp, etc...

All search engines state "FREE reverse telephone look-up." Oh yes they do the search for free, however you must pay to see the results. Come on now, do they really think we are searching to know if they in fact know the information???

The site is misleading showing that your membership is discounted and will last a month but do not disclose up front that you will be charged PER use. Then, when you go to cancel, they hit you for a smooth 7.95 fee even when you haven't used your background report. The whole thing is just poorly set up. Then you have to wait 1-3 days for them to deliver a reverse phone lookup to your email??? Pfff, please. Why didn't I use Spokeo... I used it before without this much trouble. Intelius was not a wise decision for me. Hopefully, you didn't suckered for more than $10 bones.

This organization charged me approximately $25 to send me a voucher with ABSOLUTELY NO INFORMATION. When I called, they stated they would credit me for one year of look-ups. Under my credit, no information on the so-called credit they gave me. I WILL NEVER USE INTELIUS AGAIN.

On 6/5/2015, I did a search on myself using Intelius. This company reports that I have or am: Multiple aliases (5) and "verifies" (by declaration) that these "people" are really me; Currently living in two different states - Tennessee and Kentucky; Studied at Trevecca Nazarene University, although I have never once attended this school; Worked at a company called Charter Resource Group LLC in Tennessee, a company unknown to me; Worked at Trevecca Nazarene University, although I have never worked for them or studied there; Lived in many different Tennessee cities although I have only lived in two cities here; Lived in Kentucky and Florida, although I have never lived in any of these states; Has listed more than two DOBs and shows me as an Aries, which I'm not; Has published phone numbers and addresses associated with me and my "aliases", which I don't have.

As part of my research, I used Intelius - for finding data addresses mostly. It worked well and Intelius does a thorough job, but I just wish there was a format that they could tell me the last address were at and direct it numerically from the last data.

We've been using Intelius through desktop and it works well. We use them to do background checks on our members. We had an account coordinator who was really great but she left Intelius, and we got someone else who I don't really have a relationship with. Right now, they're not very responsive by email.

The problem has been fixed. The non-existent person no longer shows as a resident at this address on the data base, and I'm looking forward to a reduction or elimination in the junk mail we are getting in that name.

It was difficult to follow a line of inquiry, pages kept reorienting. I wound up starting over twice. But I was only billed for two of three searches that I thought were all part of one search. Not very satisfying at all.

Late in March I was the victim of a hit & split accident in which a woman backed across a parking lot and hit my car, doing $7,000 damage. She was eventually caught, and I am prosecuting. Police told me she had an outstanding warrant for skipping court on a previous charge and this latest one was a misdemeanor. I wanted her full police record. Intelius told me she had no arrest record whatever and gave me an address for her which didn't match what was on the police report.

Last year in August I used this service to find my old friend. I gave the information of my credit card and I was careful not to be a member since I never needed to be. Recently I noticed they have been charging my account for almost a year. Due to my negligence I found out about it just last month. Since then I have contacted them and they send an email to me telling that because of my request they ended the membership and refunded this month to me! I have never been or wanted to be a member. I asked them to only charge me for the first time that I used the service and refund me but they keep sending automated response to me without giving me back my money. In my view this is a theft.

Outstanding performance over all since my first experience in 20 - Fairly accurate and up to date information on searches.

We've been able to locate people through Intelius. If we had old addresses we were able to get updated addresses and we use the desktop application.

I was shocked to see how much of the information in my Intelius profile is wrong: my middle name, they say I currently live in a city I've never lived in at all, and that I'm "related to" only one person whom I've never even heard of and who doesn't even have the same last name as mine. When I called Intelius to correct the bad information, I was told they don't have the ability to change the information even if it's wrong. I was sure they meant it's not their policy to do so, even if they've verified that I'm the person in the profile, but the customer service operator and then her supervisor said Intelius simply is not technically able to make corrections.

My experience with Intelius has been fine. I did not take advantage of the Intelius free trial offer but we use their products and services for people lookup or if we have anonymous calls into our district. Our interactions with them has all been good and we've been really happy with our service with them.

The issue is resolved by customer care. Thanks.

I am a criminal investigator and using Intelius has helped me narrow my search in several instances. The information, however, is often inaccurate and not current. I spent a week in south Texas tracking six different people using Intelius and could not locate a single one. It's better than nothing but of limited effectiveness.