Smart Card Login to ITAS - ORS - National Institutes of Health

How <strong>to</strong> log in<strong>to</strong> <strong>ITAS</strong> with a PIV <strong>Card</strong> on Computers Running Windows 7<br />

Your PIV card is a type <strong>of</strong> smart card that can be used <strong>to</strong> log in<strong>to</strong> your computer, the NIH network, and<br />

systems like <strong>ITAS</strong>.<br />

How <strong>to</strong> Log in<strong>to</strong> <strong>ITAS</strong> with a PIV <strong>Card</strong><br />

1. Completely remove your PIV card from its case/holder. Insert it in<strong>to</strong> the smart card reader so that the pho<strong>to</strong><br />

is facing up and the gold chip enters first. Your smart card reader may be a separate device plugged in<strong>to</strong><br />

a USB port, or it may be built in<strong>to</strong> your keyboard or lap<strong>to</strong>p, as in the pictures below.<br />

2. Use your preferred method (e.g., browser bookmark, NIH Portal link) <strong>to</strong> launch <strong>ITAS</strong>. If prompted for your<br />

PIV card, click on the Log in but<strong>to</strong>n next <strong>to</strong> the image <strong>of</strong> the PIV card.<br />

3. You may be prompted <strong>to</strong> “Select a Certificate”. If this occurs, the list <strong>of</strong> certificates will include the<br />

certificates s<strong>to</strong>red on your PIV card as well as any certificates on your computer, so you may see your<br />

current certificates, your expired certificates, and in some cases, other people’s certificates if the computer<br />

has been shared. If you are not prompted <strong>to</strong> “Select a Certificate,” you will be prompted for your PIN<br />

Number and can continue <strong>to</strong> step 8.<br />

Note: If you are prompted <strong>to</strong> select a certificate it may take a couple <strong>of</strong> attempts <strong>to</strong> select the correct<br />

certificate. Once you find the correct one, you should select it every time you log in<strong>to</strong> <strong>ITAS</strong>.<br />

Tip: If you see more than one certificate with your name, look for the two with the most recent “valid<br />

<strong>to</strong>” expiration dates and choose the first one. Do not select certificates with earlier expiration dates.<br />

US Department <strong>of</strong> <strong>Health</strong> and Human Services<br />

<strong>National</strong> <strong>Institutes</strong> <strong>of</strong> <strong>Health</strong>

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In most cases, the correct certificate is the <strong>to</strong>p one on the list or the first one with your name and the most<br />

recent expiration date. Click on it and then click OK.<br />

4. If you selected the correct certificate, you will be prompted <strong>to</strong> enter your PIN and can continue <strong>to</strong> step 8. If<br />

the selected certificate cannot be used <strong>to</strong> log in<strong>to</strong> <strong>ITAS</strong>, NIH <strong>Login</strong> will display an error message stating that<br />

the system was unable <strong>to</strong> verify your NIH PIV <strong>Card</strong>. You must then continue <strong>to</strong> step 5.<br />

5. Remove your PIV card from your smart card reader.<br />

6. Close and exit all browser windows.<br />

7. Start the login process again, but this time select the second certificate with your name and the latest “valid<br />

<strong>to</strong>” expiration date. If you continue <strong>to</strong> see an error message, please contact the NIH IT Service Desk.<br />

8. A pop-up window will be displayed prompting you <strong>to</strong> enter your PIN. Click in the “PIN” field and enter your<br />

six, seven, or eight digit PIN. Click OK.<br />

Note: If you do not know your PIN, please visit a Lifecycle Workstation (LWS) <strong>to</strong> reset it. Find an<br />

LWS near you by visiting this site: http://www.ors.od.nih.gov/ser/dpsac/badge/Pages/lifecycle.aspx.<br />

9. If you are logged in successfully, you will be taken directly <strong>to</strong> the main <strong>ITAS</strong> page.<br />

10. Once you have logged in<strong>to</strong> <strong>ITAS</strong>, REMOVE your PIV card from the smart card reader and replace it in<br />

your case/holder. You need your badge for physical access!<br />

Help and More Information<br />

If you have trouble logging in<strong>to</strong> <strong>ITAS</strong>, please contact the NIH IT Service Desk at 301-496-4357 or submit a ticket<br />

online at: http://itservicedesk.nih.gov/support.<br />

Please visit http://smartcard.nih.gov or http://idbadge.nih.gov for more information about your PIV card and how <strong>to</strong><br />

use it.<br />

US Department <strong>of</strong> <strong>Health</strong> and Human Services<br />

<strong>National</strong> <strong>Institutes</strong> <strong>of</strong> <strong>Health</strong>