Identity Cloud

Create seamless and secure customer experiences.

Privacy, Protection, and Performance

Provide your customers with an exceptional user experience during the creation, use, and management of personal accounts with Akamai Identity Cloud.

  • Highly scalable: Identity Cloud is a software as a service (SaaS)–based solution that can handle hundreds of millions of identities.
  • Backend functionality: You can manage and monitor accounts, and store, analyze, and report on customer profile data.
  • Global compliance: It works across apps and connected devices to unify and protect identity data to meet regulatory requirements.

How Identity Cloud Works

Customize

Customize

The user-facing experience is fully customizable — from log-in methods to branding to the journey to meet your business requirements.

Integrate

Integrate

Webhooks, Integration Bus, secure APIs, and the console allow for easy integration with your existing tech tools and third-party apps and APIs.

Secure

Secure

Client reputation, scoped access, strong data encryption, and account security measures keep you and your users secure.

Manage

Manage

User accounts, security, and analytics can be actively monitored via webhooks, reports, logs, and dashboards.

Effortless UX. Secure data. For high-volume consumer brands.

Deliver a seamless, personalized experience

Reduce friction every time your customers register, authenticate, or sign in

Build trust and empower through consent

Make it easy for customers to control their accounts from the start, from any device

Drive compliance by protecting data

Secure data with strong encryption, authentication, and scoped access control

Features

  • Scalability to manage millions of identities worldwide with complex use cases and usage spikes
  • Strong data protection to secure accounts with encryption and various authentication methods
  • Single sign-on (SSO) enabled login
  • Storage of customer data that is compliant with GDPR, CCPA, PIPEDA and other regulations
  • Integration with data analytics provide real-time customer activity data
  • Capitalize on opportune moments to collect data about your customers — and drive conversion

Frequently Asked Questions (FAQ)

CIAM Use Cases

Learn more about how our customer identity access management (CIAM) solution, Identity Cloud, works with data and privacy regulations to protect customer data and apps and ensure global availability.

Comply with data and privacy regulations

Comply with data and privacy regulations

The Identity Cloud platform puts your users in control of their personal information with out-of-the-box consent settings and an editable profile. The platform provides the tools to collect, store, and update user information using industry standard protocols for authentication. You’ll be ready for any audit with searchable logs that detail every user, administrator, or system change to your customer’s data.

Solution Brief

CIAM vs. IAM: Why Traditional IAM Should Not Be Used for Customers

Clear up the all-too-common misconception that conflates the technology behind two distinct types of identity management

White Paper

The Business Case for Single Customer View

Explore what a unified brand experience can do for your business: build customer trust, engagement, and ROI

Have questions?

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