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Slow to pay cashback
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lorraibenn | 08 Mar 2021
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Very fast and efficient
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Member850871193808 | 20 Oct 2020
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Excellent good service and paid quickly
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_JAM17ES | 05 Aug 2020
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Fast payment, very pleased
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Drewbs | 21 Jul 2020
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Great experience, worked fine.
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bobglyn | 20 Jul 2020
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Paid on time. Great.
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aidantagg | 17 Jul 2020
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No issues with tracking and cashback was received promptly. Quite surprising really, because in most other respects John Lewis Broadband has been an utter shambles.
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Mac69 | 21 May 2020
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brilliant customer service and prompt to pay cashback. Always recommend John Lewis
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Latecut | 04 May 2020
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Promptly paid, within the timeframe advised at the start
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Rosiebeee | 06 Apr 2020
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Excellent apart from a bit slow to send the £40 giftcard
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neryswilliams | 05 Mar 2020
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Good communication and prompt cashback. Recommended.
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chpstksfornoodls | 13 Sep 2019
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very straightforward and super fast payout. Excellent.
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oliviagreen | 02 Sep 2019
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All round excellent experience and quick payout
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mazzy13 | 29 Jun 2019
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tracked well, fast payout
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upsizer | 25 May 2019
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Fast, no problems
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basior1981 | 04 May 2019
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Never try their broadband. They use a cheap router and you have to change the channels regularly to make it work. We always have drops in our internet upto an hour long, and when i ring their technical dept they say that it is expected to have at least 3 or 4 drops every 3 days, ive never had that with Sky or anyone else. We spend over £130 a week with Waitrose shopping and buy clothes and electricals from John Lewis, and when we said we would cancel all those weekly orders for the sake of a £100 cancellation fee, the person said, i have the ability to remove the cancellation charge, but i wont do it, even though he knew they would loose £6-8000 a year in shopping. What a joke. We are taking it further so i would let you know what his managers say about loosing £8000 a year for the brand to keep £100 in his department.
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| 28 Apr 2019
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Excellent service, very easy switch over and fast payment
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Jim1mac | 27 Apr 2019
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Great well pleased
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Bezsteve | 01 Mar 2019
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good customer service
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walnut | 14 Feb 2019
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Disastrous! First their billing platform went down for 4 days so could not complete my account without payment details. Could not set my username and password as a result of their tech failures. Took 4 months for cashback to come through. Still no sign of John Lewis voucher as promised on the sign up. If I could give 0 stars I would
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OdileHove | 29 Dec 2018
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Broadband has been good, JL paid up as they said they would.
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Jon1664 | 19 Dec 2018
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Thank you. I am happy with your service.
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mk641 | 15 Nov 2018
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The broadband was great at a good price, no price increases during the contract where all other suppliers seem to increase them. Don't rely on the cashback as I never got a penny and Topcashback was pretty hopeless chasing them up over a year. I never even got an explanation of why I was not getting a reason for refusal after saying they would try to get this. Disapointed with Topcashback leaving this to go on for a year and then say its been too long for them to challenge the decision.
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Norie_K | 12 Nov 2018
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As like others, cashback not awarded, PLusnet/John Lewis say TCB weren't the last referrer, if so ho come it came up as a legitimate referral on my history when I had to do a manual claim? Con artists.
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BigNige | 07 Nov 2018
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Cashback received smooth switch from BT
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1333david | 22 Oct 2018
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