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            ComplaintsforNFHS Network

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            Complaint Details

            Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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            Complaint Status
            Complaint Type
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I was unable to cancel my subscription to this service. There was 3 times I spoke to a representative after trying to cancel on line. I was promised a return call all three times, but never got one. The issue was that I couldnt sign in because my email wasnt valid, but it was the same one they used to bill me. On one of my attempts to resolve this issue they tried to charge for a team to research and fix the problem. I will be contacting my credit card company to refuse any further charges. One representative even mentioned that they receive many of these calls, but they werent the person I needed to speak with. Thank you for your time.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              On February 24, 2022, we signed up for the NFHS Network streaming service. We found it to be inadequate and canceled our service the following month. Unbeknownst to us, NFHS Network did not cancel our service and in fact continued to charge our credit card a monthly fee. These fees have amounted to $266.88. In terms of a resolution, we would like two things. First, we would like to be reimbursed in full for the $266.88. Secondly, we would for NFHS Network to fix their broken billing system. Our cancelation request was not processed. Our credit card continued to be billed monthly. And the streaming service was renewed without our consent and without any communication whatsoever from NFHS Network. When we signed up for the service, we were asked to provide our email address. NFHS Network should be obligated to use the provided contact information to notify customers that they are automatically renewing their streaming subscription and continuing to charge their credit cards. We received exactly zero communication messages from NFHS Network since the initial date that we trialed the subscription on February 24, 2022. This company is not acting in good faith, and in my opinion is heading towards a class action lawsuit, as it is obvious that their fraudulent billing practices are impacting many, many subscribers.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              NFHS Network advertises that you can watch your high schooler play their sports via live broadcast. My son plays JV basketball and Varsity Basketball for ********************** in **********, **. I have paid for their offered service since the start of the season. The cameras at ********** *********** are never operational in the basketball courts. 90% of his games have been played at home this season. I have emailed NFHS Network **************** multiple times with photo evidence that those cameras are not operational. I am a travel nurse and therefore I cant be there to see him play in person. NFHS hasnt had a problem collecting their money for me at approx $12 per month from my checking account but have yet to repair the cameras or even offer to refund my money. To say I was excited about this service is an understatement. Like any parent who has a child in sports, I am extremely proud of my son and his biggest fan. Yet here I am unable to watch him play the sport he loves. I just want the issue fixed. My money back would be a plus but I would rather be able to watch him play.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I purchase this subscription to watch my grandson play basketball. Every year their are issues with watching games; usually it is due to a camera issue that never gets resolved. This year alone so far in the basketball season I have missed 1/3rd of the games I have tried to view. Your only resource it to email them and they reply and do nothing. If you expect something like a refund for all the games you pay for and can't see, the only resolution they have is to cancel your subscription! The idea of this service is wonderful but for whatever reason they can't seem to provide a quality service. If this happens to me it happens to everyone. You cannot even talk to anyone. There is a phone number on line but it is just a recording to tell you to email them. Can't someone do something???
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I canceled my subscription with this company back on 8.21.2020. However, this company has continued to charge my PayPal account ***** per month since 2020. Unfortunately, I just noticed the issue, but the company is unresponsive and all of the ways they have listed to cancel do not work. I have asked them for a refund of ****** for 36 months of unauthorized charges. There were a few other months in 2020 that I was charged, but am only asking for a refund for 2021, 2022 and 2023. I will be submitting a problem report for as many of the charges that PayPal will allow.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I subscribe to NFHS Network in order to watch the various extended members of my family play and coach at their schools in a number of sports. I have watched several games on my computer and on Roku. Recently I have been unable to see games on Roku due to their showing no NFHS Network on my TV. Also, I have been unable to watch on my computer due to NFHS Network setting up a "chat" screen designed, I am sure, to cut down problems. Unfortunately the screen covers 1/2 of my screen and I cannot watch the games. The screen cannot be deleted and due to it not being fully developed, I cannot communicate on it. I have written several emails to NFHS Network about the problem, and while the computer respond right away assigning a case number, and telling me that someone would contact me about the problem, no one has ever attempted to help me solve the problem, and other than email I am unable to communicate with them. HERE IS WHAT I AM ASKING FOR: First of all, solve the problem of the computer screen. Secondly get Roku straightened out and finally, refund a month's fee due to my inability to watch games properly. I am also filing a BBB complaint about Roku problem, with Roku being totally impossible to communicate with, and have no responses to any attempted emails.
            • Complaint Type:
              Billing/Collection Issues
              Status:
              Unanswered
              We are trying to cancel our subscription with NFHS and are unable to. We try to sign into our account and keep getting a message saying our login and password are incorrect . All we get is a robot trying to help us and a recording when we call customer service. They are charging our credit card every month and we can't get a hold of them to stop it.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              I subscribed to this to watch my grandson play football, it was stated that this would be a recurring charge until I cancelled. I could not hear the game and was very dis-satisfied. I emailed several times asking for refund and cancellation of my subscription. On 11/20/2023, I received an email my subscription was cancelled. I have not received a refund and I am still getting billed.
            • Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              NFHS Network costs me 11.99/month. For the 2023-2024 Basketball season, customers are unable to watch **************************** in ***************. This is not due to technical difficulties beyond the networks control. The issue is caused by the school placing duct tape over the camera. I have notified customer support several times with no answers or solutions. I understand the coaches may not want local coaches watching and scouting their games, but I am not a coach. I am a paying customer. It is inappropriate for NFHS not to investigate this intentional interference. All individuals paying for a subscription that live in Limestone County and Lauderdale County ******* should receive half off their subscription for the basketball season. I pay a quarter of the price for ESPN+ and zero issues.
            • Complaint Type:
              Delivery Issues
              Status:
              Resolved
              ON 11/2/23, I ordered a *** of a **** state championship football game. When we received it a week later and played it, only half the game was on the tape. The first half was almost completely missing. And they knew it was missing based on the options at the beginning of the **** I emailed ***************************** which was the email address I received the email confirmation from. I said I wanted a full refund. I didn't receive a response. I tried emailing the other email addresses showing on my order. My emails were rejected. I emailed the business on the BBB site but other than that, I haven't found any other way to contact them. I'm guessing they are counting on me giving up like most people. I spent a total of $42.10 for the *** and the order number was yhst-**************-*****

              Customer response

              11/20/2023

              Please close this case as I have been issued a full refund.

               

              *********************

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