Krungsri Internet Banking Laos
FAQs
About Krungsri Internet Banking Laos
What is "Krungsri Internet Banking Laos" ?

Krungsri Internet Banking Laos is Bank of Ayudhya's personalized internet banking service, enabling customers to take charge of their personal finances over the internet. Available services include account balance inquiries, today and previous statement inquiry, money transfer, bill payment. A more advanced service available for customers is the ability to schedule transfers and/or payments in advance.

The internet service enables banking from the comfort and safety of your home, your office or even when you are on the road.

What kind of service does Krungsri Internet Banking Laos provide?
Krungsri Internet Banking Laos Services

- Balance Inquiry
  • Inquiry balance status of your savings, current. You can view, print and download today or previous account transactions of your bank account up to past 3 months.

- Money Transfer
  • Transfer between your registered accounts within the bank, other bank and International fund transfer.
  • Immediately Transfer or set up schedule transfer.
  • History of money transfer.
- Other Services
  • Bank Rate
  • Calculator for your financial planning.
  • Alerts for more personalized account balance.
Remark :
  1. The bank reserves the right to change the fee without prior notice.
  2. The fee of Bill Payment is depended upon the agree of each Biller.
When can I use Krungsri Internet Banking Laos service?
All banking services offered via Krungsri Internet Banking Laos are available during 00.01 am. - 23.30 pm. everyday.
About OTP (One-Time-Password)
What is OTP?

Increase security for your financial transaction via Krungsri Internet Banking Laos by OTP (One-Time Password) for verifying a user's identification. Bank will generate an OTP and send to your mobile phone or email every time your transaction requires an additional identity authentication.

What are transactions that require OTP?

An OTP will apply for following features :

- Money Transfer

  • Money transfer to other party within the bank.
  • Money Transfer to other bank.
  • International Fund Transfer.


- Change Request Form :

  • Online request form for Cancel Krungsri Internet Banking Laos
  • Online request form for Add Sub Account.


- Personal Profile.

  • Edit Personal Profile and E-mail.
  • Change Password.
  • Unlock OTP.
How to Apply Krungsri Internet Banking Laos
How can I apply for Krungsri Internet Banking Laos Service?
Methods for applying for Krungsri Internet Banking Laos services for corporate customers
To apply for Krungsri Internet Banking Laos services, applicants must have a Thai Baht savings or current account with any Krungsri lao branch.

Simple methods for applying for Krungsri Internet Banking Laos services:

Applicants'qualificationsHow to apply
1. Corporate customers Apply by submitting a paper-form application via branch

Methods for applying for Krungsri Internet Banking Laos
 

Apply by submitting a paper-form application via branch

  • Click "Apply" at Krungsri Internet Banking Laos login page.
  • Click  "For Corporate customer".
  • Click "Next" to acknowledge the application process.
  • Enter account number and complete the application.
  • Review information in the application.
  • Print out the application and submit it to any Krungsri branch together with the following documents.
Documents required


Corporate : - A certified true copy of domestic or foreign business registration certificate updated within 3 month or 3 months respectively
- A certified true copy of authorized person's national ID card/passport
- Passbook of the main account and any additional account(s) (for signature verification)
  • The bank will send a message notifying the approval result to the given email address within 7 business days.
  • When got approved, temporary username & password will be sent via SMS to your mobile.
  • Log in to the Krungsri Internet Banking Laos system with temporary username and password.
  • Click "I agree" to accept terms and conditions.
  • Change username and password
  • Click "Confirm" to complete the registration.
Once completing the above steps, you can access Krungsri Internet Banking Laos services immediately.*
How can I access Krungsri Internet Banking Laos service?

The process to start Krungsri Internet Banking Laos  Service

  • Go to http://www.krungsri.com and then click "Krungsri Internet Banking Laos  Laos" on the right hand or go directly to https://www.Krungsri Internet Banking Laos.com
  • Enter your own username and password authorized by the bank.
  • Now, let's start the use of Krungsri Internet Banking Laos by choosing from the menu
First Login by Using Temporary Username and Password
My temporary password has been locked

You can unlock your temp password by summit the Change Request Application Form. Click  Corporate with the following steps.
 

  1. Complete the Change Request Application Form.
  2. Click Next and check your information detail. Then click Confirm if the detail is correct.
  3. Print and sign the Change Request Application Form.
  4. Summit the application form by yourself together with the following documents.
     
Documents Required :

Corporate : - Signed copy of certificate of business registration (must not be more
  than 3 months since issuance).
- A signed copy of authorized person's ID Card/Passport.
- Bank book of the main account for signature verification.
  1. The bank will notify you of accessibility to the service function via given mobile phone within 7 - 14 business days.
I cannot log in to Krungsri Internet Banking Laos with temporary password

You need to cancel the Krungsri Online service and reapply. To cancel the service, you can submit the Change Request Application Form. Click Corporate with the following steps.
 

  1. Complete the Change Request Application Form.
  2. Click Next and check your information detail. Then click Confirm if the detail is correct.
  3. Print and sign the Change Request Application Form.
  4. Summit the application form by yourself together with the following documents.

Documents Required :

Corporate : - Signed copy of certificate of business registration (must not be more
  than 3 months since issuance).
- A signed copy of authorized person's ID Card/Passport.
- Bank book of the main account for signature verification.
  1. The bank will notify you of accessibility to the service function via given mobile phone within 7 - 14 business days.
My temporary password has been sent to others mobile phone

You can change the mobile phone number by summit the Change Request Application Form. Click  Corporate with the following steps.

  1. Complete the Change Request Application Form.
  2. Click Next and check your information detail. Then click Confirm if the detail is correct.
  3. Print and sign the Change Request Application Form.
  4. Summit the application form by yourself together with the following documents.

Documents Required :

Corporate : - Signed copy of certificate of business registration (must not be more
  than 3 months since issuance).
- A signed copy of authorized person's ID Card/Passport.
- Bank book of the main account for signature verification.
  1. The bank will notify you of accessibility to the service function via given mobile phone within 7 - 14 business days.
How to Use Krungsri Internet Banking Laos
What are hardware and software required for using Krungsri Internet Banking Laos
Hardware and software optimizing Krungsri Internet Banking Laos are :
  • PC with Pentium Processor or equivalent.
  • Windows 98, Windows XP or Windows Vista and 32 MB RAM minimum
  • Web Browser IE 7.0 (Internet Explorer) or higher
  • 56 KBPS Modem or higher 10 MB Hard Disk storage capacity or higher
What is "Account Nickname"
An Account Nickname is the name that the applicant specifies to use as a substitute for the applicant's account number on Krungsri Internet Banking Laos transactions. Use up to 10 characters (English only). Each Account Nickname can be used for particular account number. These names can be changed once it has been defined at "Personal Profile" and "Account Nickname Inquiry".
I want to make a fund transfer to other bank account
Alternative1 : How to Apply By Online
  1. Select menu "Change Request/Add-Cancel Account" and "Online Change Request Form".
  2. Select menu "Online Request Form for Update Service".
  3. Select add the service of money transfer to other bank.
  4. Click "Submit" verify your detail and click "Confirm" or click "Back" to edit for change the service.
  5. Display result of Changed.
  6. After you have successfully updated service, you can immediately access the service.
Problems of Using Krungsri Internet Banking Laos
I entered wrong password 3 times and it is disabled/locked
In case of entering the wrong password 3 times, you are required to undergo the same process as forgotten password.
I forgot username
In case of forgetting your Username, please contact Krungsri Call Center 1572 and ask for your Username.
I want to unlock OTP
2 alternatives to Unlock OTP. 

Alternative1 : Online
  1. Select menu "Personal Profile" and menu "Unlock OTP".
  2. Put the answer of secure Question-Answer within select choice to receive OTP password and click "Submit".
  3. Put OTP Password and click "Confirm".
  4. The system will show result and use OTP Service normally.
Alternative2 : Change Request Application Form
  1. Select menu "Change Request/Add-Cancel Account" and "Change Request Application Form".
  2. Click "Next" to accept Steps of Change Request Application Form.
  3. Complete the "Change Request Application Form".
  4. Click "Next" and then confirmation and click "Confirm".
  5. Print and sign the "Change Request Application Form". The signature must be the same as the signature given when you opened the account, then submit it to any bank branch together with the followings documents;

Documents Required :

Corporate : - Signed copy of certificate of business registration (must not be more
  than 3 months since issuance).
- A signed copy of authorized person's ID Card/Passport.
- Bank book of the main account for signature verification.
  1. The bank will notify you of accessibility to the service function via given postal mail or e-mail within 7 - 14 business days.
Contact for any additional information
Should there be questions about the "Krungsri Internet Banking Laos" product, applying for the service or needing additional information, please contact :
How to Update Profile
I want to edit personal profile
2 alternatives to edit personal profile.

Alternative1 : Online
  1. Select menu "Personal Profile" and menu "Edit Personal Profile".
  2. Edit personal profile and click "Submit". Put OTP Password and click "Confirm".
  3. The system will show detail for edit and then confirmation and click "Confirm".
Alternative2 : Change Request Application Form
  1. Select menu "Change Request/Add-Cancel Account" and "Change Request Application Form".
  2. Click "Next" to accept Steps of Change Request Application Form.
  3. Complete the "Change Request Application Form".
  4. Click "Next" and the system will show the details to edit and then confirmation and click "Confirm".
  5. Print and sign the "Change Request Application Form". The signature must be the same as the signature given when you opened the account, then submit it to any bank branch together with the followings documents;

    Documents Required :
    Corporate : - Signed copy of certificate of business registration (must not be more
      than 3 months since issuance).
    - A signed copy of authorized person's ID Card/Passport.
    - Bank book of the main account for signature verification.
  6. The bank will notify you of accessibility to the service function via given postal mail or e-mail within 7 - 14 business days.
I want to cancel Krungsri Internet Banking Laos service
2 alternatives to cancel Krungsri Internet Banking Laos Service.

Alternative1 : Online
  1. Select menu "Change Request/Add-Cancel Account" and "Online Change Request Form".
  2. Select menu "Online Request Form for Cancel Krungsri Internet Banking Laos".
  3. Complete require data and Receive OTP Password by SMS or E-mail.
  4. Click "Submit" verify your detail.
  5. Input OTP Password and Click "Confirm".
  6. Display result of Cancel Krungsri Internet Banking Laos.
Alternative2 : Change Request Application Form
  1. Select menu "Change Request/Add-Cancel Account" and "Change Request Application Form".
  2. Click "Next" to accept Steps of Change Request Application Form.
  3. Complete the "Change Request Application Form".
  4. Select the "Cancel Krungsri Internet Banking Laos Application Form".
  5. Click "Next" to verify your detail and then click "Confirm".
  6. Print and sign the "Change Request Application Form". The signature must be the same as the signature given when you opened the account, then submit it to any bank branch together with the followings documents;

    Documents Required :
    Corporate : - Signed copy of certificate of business registration (must not be more
      than 3 months since issuance).
    - A signed copy of authorized person's ID Card/Passport.
    - Bank book of the main account for signature verification.
  7. The bank will confidentially notify you of cancellation of the service via postal mail and/ or e-mail within 7 - 14 business days.
If the account name shown in Krungsri Internet Banking Laos is incorrect, how can I change
Please contact the branch hosting your account to correct the account name.
About Security Concern
The security system of Krungsri Internet Banking Laos

A peace of mind is provide through our proven state of the art technology with a 128-bit Secure Sockets Layer (SSL) communications encryption, multi-layered firewall, a Username/ Password system to control access to your account (s) and website is certified from Verisign Inc. For additional security, your login session will automatically be terminated if the browser is left idle for 15 minutes.