ComplaintsforOppLoans

• Initial Complaint

  04/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Finwise/Opploans. I do not have a contact with Finwise/Opploans, they did not provide me with the original contract a requested.

  

  Business response

  04/18/2024

  April 18, 2024
  
  RE:BBB Complaint ********
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** made by ************************************* on April 10, 2024. In the complaint, *************************************, you assert that you are not liable for the debt.  For resolution, you have requested a correction be made to your credit report.
  FinWise Bank (FinWise) is a ****-insured, Utah chartered bank. FinWise Bank contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, Utah chartered bank, ******************* regulators are the **** and *************** of Financial Institutions (UDFI).
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to your complaint, OppFi has thoroughly researched this matter. According to our records, you received two loans from FinWise using the OppFi platform. The most recent loan has been written off.
  *************************************, you secured your most recent loan on June 13, 2019, in the amount of $1,800.00, which required a total of twenty bi-weekly payments in the amount of $154.73, with the first payment due on June 21, 2019.  The proceeds from this refinanced loan were distributed in two parts with $277.67 being deposited into the bank account you provided on your application and $1,522.33 was used to satisfy a previous loan.  You made seven successful payments towards the loan, and five unsuccessful payments, four unsuccessful payments were due to insufficient funds, and the last unsuccessful payment was due to the bank account on file being closed.  The last successful payment received towards the loan was on September 13, 2019.  Due to the bank account on file being closed, OppFi did not attempt any additional payments.  The account went into written-off/charged-off status on December 26, 2019, with a balance in the amount of $2,078.00.
  In the complaint, you are requesting a correction be made to your credit report.  *************************************, OppFis credit reporting team has received five indirect disputes and two direct disputes from you between October 2022 and August 2023.  In the disputes you state inaccurate information is being reported.  OppFis credit reporting team responded to each dispute and advised that all information being reported has been found to be accurate.  *************************************, you missed your payment scheduled for September 27, 2019, and became delinquent as of October 27, 2019. The account was reported late on October 30, 2019.  OppFis credit reporting team has confirmed that your account is accurately being reported as written-off/charged off as of December 26, 2019, with an outstanding balance in the amount of $2,078.00.
  *************************************, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on June 12, 2019.The Agreement is attached hereto. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan.      
  Regarding your requested resolution to have a correction made to your credit report,unfortunately, we are unable to do so, we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate.
  
  We hope this resolves all your concerns, but if there are additional questions,please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  04/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this **** with charter communications, I do not have contract with FEB/OPPLNS they did not provide me with the original contract as i requested.

  

  Business response

  04/17/2024

  April 17, 2024
  
  Re: BBB Complaint: ********
  
  Dear *****************************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on April 3, 2024. In the Complaint, you assert that you are not liable for the debt with ******* Communications, you do not have a contract with FEB/OPPLNS, and you have not been provided with the original contract as requested. For a resolution, you have requested a correction and to have the account removed from your credit report.
  First *************** (FEB) is an ****-insured, Utah chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination.As a ****-insured, Utah chartered bank, FEBs ********** regulators are the **** and *************** of Financial Institutions. Please be assured OppFi and FEB comply with all applicable laws and regulations.
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to the Complaint, we have conducted a thorough investigation and according to our records, you received one (1) loan from FEB using the OppFi platform, (the subject of this complaint) which has been written off.
  Our records indicate you received your loan on August 4, 2022, in the amount of $2,200.00, which required a total of twenty (20) bi-weekly payments in the amount of $194.75 with the first payment due on August 19, 2022.You made nine (9) successful payments, three (3) payments were unsuccessful due to insufficient funds, and one (1) payment was returned due to no account/unable to locate account. Your last successful payment was made on December 9, 2022. Due to nonpayment thereafter, OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore, your account was charged off on March 23, 2023, in the amount of $2,220.49.Due to no further payments being received, your account was then placed with ******* collection agency on April 12, 2023. As of December 4, 2023, due to no further communication regarding your account status, your account was then placed with True Accord collection agency in order to collect on the outstanding balance that is due.
  In the Complaint, you assert that you are not liable for the debt with ******* Communications, you do not have a contract with FEB/OPPLNS, and you have not been provided with the original contract as requested. Please note, ******* Communications is not associated with OppFi. We highly recommend contacting this company to discuss this matter further.
  Additionally, OppFis credit reporting team has not received any indirect or direct disputes on your behalf. OppFis credit reporting team has verified that all reported information is accurate, and you are currently being reported as charged off with a balance of $2,220.00.
  Within the attachment provided with the Complaint, you state FEB/OPPLNS must cease all debt collection activities with prejudice. Please note, per the Promissory Note and Disclosure Statement (The Agreement)section 15, labeled as Credit Reports, it states that you understand and agree that we may obtain credit reports on you on an ongoing basis until this Note is paid in full. You also understand that we may report your performance under this Note to credit reporting agencies. Late payments, missed payments, or other defaults on your loan may be reflected in your credit report. Per the Disclosures, under All Borrowers, it also outlines accounts with third parties.By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. The Agreement was executed by you on August 4, 2022. We have included a copy of the Agreement with this response for your reference.
  Regarding the requested resolution for a correction and to have the account removed from your credit report, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report as the information is accurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  Sincerely,
  *********************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC, 

• Initial Complaint

  04/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Opploans. I do not have a contract with Opploans. I did not receive the original contract as I requested. I've also reached out to this company to inform them that the account was opened fraudulently and there was no solution to the matter.

  

  Business response

  04/09/2024

  April 9, 2024
  
  Re: BBB Complaint: ********
  
  Dear ********************,

  
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on April 2, 2024. In the Complaint, you assert that you are not liable for the debt, you do not have a contract with OppLoans, and you have not been provided with the original contract as requested. For a resolution, you have requested to have the account removed from your credit report. 

  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In the relationship, FinWise is the lender and OppFi is the technology provider.FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As an ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions.

  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, you received one (1) loan (the subject of this complaint) from FinWise, using the OppFi platform, which has an outstanding balance has been written-off. 

  Our records indicate you received your loan on August 14, 2023, in the amount of $1,700.00 which required a total of forty (40)weekly payments in the amount of $75.62, with the first payment due on August 25, 2023. No payments were made to your account. Due to no payments being made,OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore, OppFi began sending settlement emails. It was not until November 7, 2023, that you logged into your customer portal to accept a settlement offer in the amount of $1,858.36. An email was sent to you the same day to outline that you were seventy-four (74)days past due and that you agreed to pay $1,858.36. You never made any payments;therefore, your account was charged-off on November 23, 2023, in the amount of $2,452.66. 

  On January 22, 2024, you logged into your customer portal to accept another settlement in the amount of $1,275.00 that was due by February 20, 2024, and an email was sent to you the same to outline the settlement agreement. No payments were received, therefore on February 21,2024, an email was sent to advise that your settlement agreement was incomplete and canceled. On March 28, 2024, you logged in again to your customer portal to accept a settlement offer in the amount of $981.06, which is due by April 26,2024, and an email was sent to you the same day to outline the settlement agreement. As of April 9, 2024, no payments still have been received on your loan. 

  In the Complaint, you assert that you are not liable for the debt, you do not have a contract with OppFi, and you have not been provided with the original contract as requested. OppFis credit reporting team received eight (8) indirect disputes from you between September 2023 and November 2023. Within those disputes, you disputed this account belonging to you, claiming the victim of a natural disaster, as well as this, was fraudulent. OppFis credit reporting responded to the disputes and advised all information found to be accurate. 

  Additionally, due to your dispute of this being fraudulent, this was sent to OppFis fraud team to investigate.OppFis fraud team investigated and found no evidence of fraud, as the information that you provided matched back to you. As a result, you will remain liable for the repayment of the above-referenced loan subject to the terms of the loan agreement.  Please be advised that OppFis credit reporting team has also verified that you are currently being reported as charged off with a balance of $2,452.00 and this is reflected with all bureaus. 

  Furthermore, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on August 14, 2023. By signing the Agreement, you acknowledge that you read,understood, and agreed to all the terms of the loan. The Agreement is attached hereto.

  
  Regarding the requested resolution for a correction to your credit report and to have the account removed, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report.

  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at ***********************************.

  
  Sincerely,
  *****************************
  Compliance Manager, Complaints
  Opportunity Financial, LLC

  Customer response

  04/09/2024

   
  Complaint: 21515423
  
  I am rejecting this response because:
  I recently reviewed my credit report and found some accounts that do not belong to me. As you know, listing these accounts on my credit report is a violation of the Fair Credit Reporting Act. I demand that you remove them immediately:
  Account Name: FNWSE/OPPLNS Account Number: *********** Reason: Account is fraudulent
  
  Sincerely,
  
  ********************

  

  Business response

  04/10/2024

  April 10, 2024

  
  Re: BBB Complaint: ********
  
  Dear ********************,

  
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau regarding a rejection to our response on complaint ********, that was initially made on April 2, 2024.In the rejection, you stated that when you reviewed your credit report you found some accounts that did not belong to you, which included this account from **********************/FinWise. You also stated that this was fraudulent. For resolution,you have requested that this be removed from your credit report. 

  ************ (FinWise) is a ****-insured, **** chartered bank. ************ contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In the relationship, FinWise is the lender and OppFi is the technology provider.FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As an ****-insured, **** chartered bank, ******************* regulators are the **** and **** Department of Financial Institutions.

  We understand that in your rejection, you are stating that this account does not belong to you and is fraudulent. Please be advised that OppFis credit reporting team did receive eight (8) indirect disputes from you between September 2023 and November 2023. Within those disputes, you disputed this account belonging to you, claiming the victim of a natural disaster, as well as this, was fraudulent. OppFis credit reporting responded to the disputes and advised all information found to be accurate.

  
  Additionally, due to your dispute of this being fraudulent, this was sent to OppFis fraud team to investigate. OppFis fraud team investigated and found no evidence of fraud, as the information that you provided matched back to you. As a result, you will remain liable for the repayment of the above-referenced loan subject to the terms of the loan agreement.  Please be advised that OppFis credit reporting team has also verified that you are currently being reported as charged off with a balance of $2,452.00 and this is reflected with all bureaus.

  Furthermore, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on August 14, 2023. By signing the Agreement, you acknowledge that you read,understood, and agreed to all the terms of the loan. The Agreement is attached hereto.

  Regarding the requested resolution for a correction to your credit report and to have the account removed, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report.

  
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at ***********************************.

  
  Sincerely,
  *****************************
  Compliance Manager, Complaints
  Opportunity Financial, LLC

  Customer response

  04/10/2024

   
  Complaint: 21515423
  
  I am rejecting this response because:

  I didnt sign the contract at that time or day it was made and the natural disaster claim was made in error, this account is fraud.
  
  Sincerely,
  
  ********************

• Initial Complaint

  03/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I did business with Opps Loans on two different occasions. My experience was good both times. I paid both times in full. Now recently I discovered on my credit report open with this business that I did not create. I made them aware of the situation. They told me it was declined and no money ever moved. I thought great now please correct the information on my credit report. THEY ARE REFUSING TO SHOW THIS NEW ACCOUNT AS CLOSED! I am not happy about that at all. So they can report open accounts quickly but not closed or declined or fraud accounts? That is NOT RIGHt to the customer. People who are actively looking for loans may want to avoid this company. They seem to not care about protecting your private information or assisting in resolving matters that they allowed to happen. BEWARE!

  

  Business response

  04/03/2024

  April 3, 2024
  
  Re: BBB Complaint: ********
  
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint #******** made by ******************* on March 28, 2024. In the complaint, you assert that an open account is showing on your credit report. For resolution, you are requesting a correction be made to your credit report. 
  
  Please be advised that ********************** (CCBank) is a **** state-chartered bank with the ************************************* (FDIC) as our primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the *************. CCBank contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers. In this relationship, CCBank is the lender and OppFi is the technology provider. OppFi is contracted to provide the application platform facilitating loan origination for CCBank, as well as services the loan on behalf of CCBank after the origination.
  
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to this Complaint, we thoroughly researched the matter and according to our records, *******************, you received two loans from **********************,using the OppFi platform.  The loans have been paid off.
  
  *******************, you obtained your first loan on September 19, 2023, in the amount of $1,600.00 which required a total of twenty bi-weekly payments in the amount of $138.14, with the first payment due on September 28, 2023. You made two successful payments towards the loan. You paid off the loan on October 13, 2023, in the amount of $1,625.25.   *******************, you obtained your second loan on January 29, 2024, in the amount of $1,800.00 which required a total of twenty bi-weekly payments in the amount of $160.65, with the first payment due on February 15, 2024. You made three successful payments towards the loan.  You paid off the loan on March 8, 2024, in the amount of $1,782.05.
  
  In the Complaint, *******************, you indicate that an open account is showing on your credit report. OppFis credit reporting team has confirmed that two loans have been reported to your credit file.  Your first loan secured on September 19,2023, reflects as paid and closed.  Your second loan secured on January 29, 2024, was paid off on March 8, 2024, and was reported paid and closed on March 31, 2024, to the credit bureaus.  Please allow the credit bureaus 7-10 business days to update this on your credit file.
  
  Regarding your requested resolution for a correction to your credit report, as stated above, your second loan was reported paid and closed in the March 31st file.  Please allow the credit bureaus 7-10 business days to update your credit report.
  
  We hope this resolves all your concerns, but if there are additional questions, please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  03/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for the debit with OppLoans, I do not have a contract with OppLoans, they did not provide me with the original contract as requested

  

  Business response

  04/03/2024

  April 3, 2024
  
  Re: BBB Complaint: ********
  
  Dear ***********************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on March 26, 2024. In the Complaint, you assert that you are not liable for the debt, you do not have a contract with OppLoans, and you have not been provided with the original contract as requested. For a resolution, you have requested a correction and to have the account removed from your credit report.
  Please be advised that ********************** (CCBank) is a **** state-chartered bank with the ************************************* (FDIC) as its primary federal banking regulator. Consequently,CCBank is governed by both federal banking laws and the laws of the *************. CCBank contracts with OppFi to offer small-dollar installment loans to consumers. In this relationship, CCBank is the lender and OppFi is the technology provider. OppFi is contracted to provide the application platform facilitating loan origination for CCBank, as well as services the loan on behalf of CCBank after the origination.
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, you received two (2) loans from CCBank using the OppFi platform. One (1) loan, (the subject of this Complaint), has been written off while the previous loan was refinanced by your current loan.
  Our records indicate that you received your most recent loan on October 18, 2022, in the amount of $2,000.00, which required a total of twenty (20) bi-weekly payments in the amount of $173.40 with the first payment due on October 28, 2022. The proceeds from this loan were distributed with $1,524.19 going to the bank account you indicated on your refinance application, and $475.81 was used to pay off your previous loan. You made seven (4) successful payments, and ten (10) payments were returned due to insufficient funds. Due to nonpayment thereafter, OppFi began sending you emails regarding your account status. You never responded to the account status emails, and therefore, your account was charged-off on May 4, 2023, in the amount of $3,042.30.
  In the Complaint, you assert that you are not liable for the debt, you do not have a contract with OppLoans, and you have not been provided with the original contract as requested. OppFis credit reporting team has not received any indirect or direct disputes on your behalf. OppFis credit reporting team has verified with all three bureaus that all reported information is accurate, and the account reflects as Written/Charged off as of May 31, 2023.
  Additionally, you acknowledged that you were aware and that you owed this debt during calls with OppFi on December 6, 2022, and June 7,2023. On December 6, 2022, you contacted OppFi to advise you were behind on your payments due to the hurricane in ******* but wanted to see how you could get caught up. You asked to schedule a payment for December 9, 2022, and also set up bi-weekly payments thereafter. You updated your banking information, and an email confirmation was sent. On June 7, 2023, you were contacted by OppFi regarding your loan balance of $3,042.30. You requested payment arrangements to pay $150.00 every two weeks. You also stated you would make a payment on December 23, 2022, and updated your banking information.
  On these calls, you were required to secure the line by verifying a few pieces of personal identifying information. Without doing so, the representatives would not have been able to discuss the account. During these calls, you did not dispute that this debt belonged to you.
  We can confirm that two (2) additional payments of $150.00 were made after the charge off and eighteen (18) unsuccessful payments. Two (2) payments were returned due to the bank account on file being closed, and sixteen (16) were returned due to insufficient funds. Your last successful payment was made on December 22, 2023.
  Furthermore, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on October 18, 2022. By signing the Agreement, you acknowledged that you read,understood, and agreed to all the terms of the loan. The Agreement is attached hereto.
  Regarding the requested resolution for a correction to your credit report and to have the account removed, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report as the information is accurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

• Initial Complaint

  03/26/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am not liable for this **** with charter communications, I do not have contract with CCB/OPPLNS, they did not provide me with the original contract as i requested.

  

  Business response

  04/08/2024

  April 8, 2024
  
  Re: BBB Complaint: ********
  
  Dear ***************************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on March 26, 2024. In the Complaint, you assert that you are not liable for the debt with ******* Communications, you do not have a contract with CCB/OPPLNS, and you have not been provided with the original contract as requested. For a resolution, you have requested a correction and to have the account removed from your credit report.
  Please be advised that ********************** (CCBank) is a **** state-chartered bank with the ************************************* (FDIC) as its primary federal banking regulator. Consequently,CCBank is governed by both federal banking laws and the laws of the *************. CCBank contracts with OppFi to offer small-dollar installment loans to consumers. In this relationship, CCBank is the lender and OppFi is the technology provider. OppFi is contracted to provide the application platform facilitating loan origination for CCBank, as well as services the loan on behalf of CCBank after the origination.
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records,you received one (1) loan (the subject of this Complaint) from CCBank, using the OppFi Platform, which has been written off.
  Our records indicate you received your loan on November 2, 2021, in the amount of $1,600.00 which required a total of twenty (20) bi-weekly payments in the amount of $138.72, with the first payment due on November 12, 2021. You successfully made your first payment on November 12,2021. Due to nonpayment thereafter, OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore, OppFi began sending settlement emails. You never responded to those emails, and the account was charged-off on May 12, 2022, in the amount of $2,696.15. Due to no further communication regarding the account status, your account was then placed with *********** collection agency on October 25, 2022. As of February 14, 2024, due to no further communication regarding your account status, your account was then placed with ******* (i.e., a collection agency) in order to collect on the outstanding balance that is due.
  In the Complaint, you assert that you are not liable for the debt with ******* Communications, you do not have a contract with CCB/OPPLNS, and you have not been provided with the original contract as requested. Please note, ******* Communications is not associated with OppFi. We highly recommend contacting this company to discuss this matter further.
  According to our records, you contacted OppFi on October 20, 2021, to ask about a verification reward letter. The representative confirmed your last and next direct deposit date and employment information. It was advised to monitor the website and your email, and a decision would be made by the end of the day. On October 31, 2021, you were contacted by OppFi regarding your loan application. It was advised that the Underwriters came back with a counteroffer of $1,600.00 vs the original amount of $1,700.00. You stated that was fine and an email was sent to you to resign the contract.Additionally, the pay dates were updated to match your pay schedule. You were advised you should receive a final decision via email by the end of day.
  Between November 11, 2021, and September 6, 2022,you contacted OppFi on numerous occasions to discuss your payments, and also update your pay schedule.
  On November 2, 2022, you called and stated you wanted to settle for $600.00. It was advised that the loan was transferred to a 3rd party collection agency by the name of ***********, and you would need to speak with them regarding the account status. The telephone number was provided, and the call was transferred for further assistance. 
  On ******* 15, 2024, you called to find out how to have the loan removed from your credit report. It was advised once again that the loan was transferred to a 3rd party collection agency by the name of ***********, and you would need to speak with them regarding the account status, and the contact number was provided.
  On these calls, you were required to secure the line by verifying a few pieces of personal identifying information. Without doing so, the representatives would not have been able to discuss the account.On these calls, you never requested a validation of debt or disputed the debt.
  Additionally, OppFis credit reporting team has received twenty-nine (29) indirect disputes between July of 2022 and March of 2024 regarding true identity fraud/account fraudulently opened, the account not being yours, a claim that you were the victim of a Natural or Declared Disaster, inaccurate information, not being aware of the collection, a claim regarding an account take-over, and Fraudulent Charges and a dispute regarding the  present/previous Account Status/Payment Rating/Account History. *********************** credit reporting team responded to all disputes and found all information to be accurate. OppFis credit reporting team has also confirmed you are currently being reported as charged off with a balance of $2,696.00.
  Within the attachment provided with the Complaint, you state CCB/OPPLNS must cease all debt collection activities with prejudice. Please note, per the Promissory Note and Disclosure Statement (The Agreement) section 16, labeled as Credit Reports, it states that you understand and agree that we may obtain credit reports on you on an ongoing basis until this Note is paid in full. You also understand that we may report your performance under this Note to credit reporting agencies. Late payments,missed payments, or other defaults on your loan may be reflected in your credit report. Per the Disclosures, under All Borrowers, it also outlines accounts with third parties. By signing the Agreement, you acknowledged that you read,understood, and agreed to all the terms of the loan. The Agreement was executed by you on October 31, 2021. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. The Agreement is attached hereto.
  Regarding the requested resolution for a correction and to have the account removed from your credit report, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report as the information is accurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC
  

  Customer response

  04/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This business refuses to discuss any option to negotiate payment (partial or otherwise) via email -- I've insisted I want a paper trail present. In the process of all of this I've learned that they've been sued for usury laws before and that the Loan they've given me still breaks those laws. I pay over 150% apr, I would like assistance negotiating down or out of this loan.

  

  Business response

  04/01/2024

  April 1, 2024
  
  Re: BBB Complaint: ********
  Dear ***************************,
  
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on March 25, 2024. In the Complaint, you state that OppFi refuses to discuss any options via email to negotiate your loan payments. You also claim that OppFi has been sued for usury laws, and your loan violates certain laws. Furthermore, you state that your loan has over a 150% APR, and you would like assistance negotiating this APR down or out of the loan completely. For a resolution, you have claimed a disputed amount of $1,600.00 and have requested a billing adjustment.
  
  ********************* (FEB) is an FDIC-insured, **** chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination.
  
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter,and according to our records, you received three (3) loans from FEB using the OppFi platform. Two (2) loans have been refinanced and the most recent loan (the subject of this complaint) is current, with an active balance owing.
  
  Our records indicate that you received your most recent loan on March 13, 2024, in the amount of $1,600.00 which required a total of twenty (20) bi-weekly payments in the amount of $138.14, with the first payment due on March 22, 2024. You successfully made your first payment on March 22, 2024, in the amount of $138.14. The loan is currently in good standing with your next scheduled payment being due on April 5, 2024, in the amount of $138.14.
  
  In the Complaint, you state that OppFi refuses to discuss any options via email to negotiate your payments. Our records indicate that correspondence was received from you on March 25, 2024, which stated you were having trouble paying back your loan and requested options in order to keep from defaulting. A response was sent that same day which advised you to call in to discuss your concern. You replied via email and advised your work schedule makes it very difficult to discuss anything over the phone and you preferred to have a paper trail for legal instances. A response was sent which advised that per company policy, we are unable to disclose the information through email, and a phone call would be required to discuss the status of your account.
  
  In the Complaint, you also state that you pay over 150% APR, and you would like assistance negotiating this APR down or out of the loan completely. Please be advised that OppFi provides outsourced services to FEB in order for FEB to originate loans to credit-challenged consumers. FEB markets the loans to potential consumers through OppFis technology platform, and FEB underwrites and originates the loans pursuant to FEBs credit policies. FEB then outsources the servicing function to OppFi. To be clear, FEB contracts with ***** consumers as the lender. Moreover, FEB retains title and ownership to the loans and never transfers either to OppFi.
  
  FEB, as a **** state-chartered bank (FDIC-insured), operates under **** and federal jurisdiction. Pursuant to Section 27 of the Federal Deposit Act, a state-chartered, federally insured bank is authorized to impose finance charges under the governance of the usury laws of the state where FEB is located. 12 U.S.C. 1831d. This federal statute expressly preempts any State constitution or statute that sets forth state usury laws prohibiting an interest rate allowed by the state in which the state-charted, federally insured bank is located. Hence, all loans originated by FEB and serviced by OppFi in the ************** are allowable by all pertinent statutes.
  
  Furthermore, by accepting the $1,600.00 loan on March 13, 2024, and signing the Promissory Note and Disclosure Statement (the Agreement) that includes Federal Truth in Lending Disclosures (inclusive of the APR) you acknowledged that the Agreement correctly reflected the terms of the loan and that you received a complete copy of the Agreement for your records. Further, by signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. A copy of the Agreement is attached hereto.
  
  Regarding the requested resolution for assistance negotiating down or out of this loan, in order to assist our customers OppFi offers multiple borrowers assistance and hardship programs. If you are unable to make your payments due to a hardship, you can apply to our temporary hardship program. In order to determine your eligibility and to determine what program best fits your needs, you are required to complete and submit our Hardship Request form. We ask that you give us a call at ************** in order to discuss this further so we can evaluate which program will best suit your needs. Unfortunately, we are unable to accept hardship requests via email and a phone call is required to verify you. We cannot make payment arrangements, changes or enroll you into any program without first verbally verifying your personal identification information. For security purposes, this cannot be done via email.
  
  Regarding the requested resolution for a billing adjustment (including a disputed amount of $1,600.00),we are unable to do so. OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. In the present situation, we do not have such a belief. Therefore, we are unable to ***** a billing adjustment or provide monetary compensation as the information is accurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

  Customer response

  04/01/2024

   
  Complaint: 21482516
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  **** usury laws prohibit a certain amount of interest too-- but you already know that, given that your business has already been sued over this sort of behavior once before.  Places warn that predatory loans continually try to get you to refinance; which I only just learned about.  I have been stuck in this loan, making on time payments for 2 years or so now.

  You're charging an astronomical interest rate and know that you shouldn't and know you're preying on individuals in need.  I'll be filing a complaint with the **** as well. 

  I realize these company's have ways around these laws-- the very sentence itself though ought to tell you how unethical it is.  I have paid you more than the principal at this point over all the payments I've made-- which I've included screenshots of.

  

  Business response

  04/03/2024

  April 3, 2024
  
  Re: BBB Complaint: ********
  Dear ***************************,
  
  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau regarding a rejection to our response on Complaint referenced as ******** (the Complaint)made on March 25, 2024. In the rejection, you state **** usury laws prohibit a certain amount of interest. Additionally, you state that predatory loans continually try to get you to refinance, and you are stuck in this loan, and have been making on time payments for two (2) years or so now.
  
  ********************* (FEB) is an FDIC-insured, **** chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination.
  
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to the rejection, we understand you are stating that **** usury laws prohibit a certain amount of interest, and you feel that predatory loans continually try to get you to refinance, and you are stuck in this loan.
  
  Our records indicate that you received your most recent loan on March 13, 2024, in the amount of $1,600.00 which required a total of twenty (20) bi-weekly payments in the amount of $138.14, with the first payment due on March 22, 2024. The proceeds from this loan were distributed with $355.02 going to the bank account you indicated on your refinance application, and $1,244.98 was used to pay off your previous loan. You successfully made your first payment on March 22, 2024, in the amount of $138.14. The loan is currently in good standing with your next scheduled payment being due on April 5, 2024, in the amount of $138.14.
  
  Please keep in mind that interest is added to the loan daily, so you may see fluctuations and increases in your balance day to day. However, all interest you are scheduled to pay has already been calculated and divided among the twenty (20) payments you agreed to make. In the beginning of your loan, you will notice more of your payments are applied towards interest, however if you continue making your payments on time as scheduled the balance will start to diminish. If all payments are made on time as scheduled, your loan is set to mature on December 13, 2024.
  
  In our previous response, we advised that OppFi provides outsourced services to FEB in order for FEB to originate loans to credit-challenged consumers. FEB markets the loans to potential consumers through OppFis technology platform, and FEB underwrites and originates the loans pursuant to FEBs credit policies. FEB then outsources the servicing function to OppFi. To be clear, FEB contracts with ***** consumers as the lender. Moreover, FEB retains title and ownership to the loans and never transfers either to OppFi. Please note that OppFi and FEB comply with all applicable laws and regulations.
  
  Additionally, FEB, as a **** state-chartered bank (FDIC-insured), operates under **** and federal jurisdiction. Pursuant to Section 27 of the Federal Deposit Act, a state-chartered, federally insured bank is authorized to impose finance charges under the governance of the usury laws of the state where FEB is located. 12 U.S.C. 1831d. This federal statute expressly preempts any State constitution or statute that sets forth state usury laws prohibiting an interest rate allowed by the state in which the state-charted, federally insured bank is located. Hence, all loans originated by FEB and serviced by OppFi in the ************** are allowable by all pertinent statutes.
  
  Furthermore, by accepting the $1,600.00 loan on March 13, 2024, and signing the Promissory Note and Disclosure Statement (the Agreement) that includes Federal Truth in Lending Disclosures (inclusive of the APR) you acknowledged that the Agreement correctly reflected the terms of the loan and that you received a complete copy of the Agreement for your records. Further, by signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. A copy of the Agreement is attached hereto.
  
  In the rejection, you state that refinancing the loan is another sign of predatory lending. Please be advised that when you refinance a loan through OppFi, this allows you the opportunity to apply and, if approved, receive additional funds. The additional funds you are applying for is to borrow the difference between your existing loan and what you've paid toward the principal on your existing loan. All information regarding our refinancing process is located on our opploans.com/website under the FAQ's section located at ********************************************************* strive to be transparent and straightforward about our loan product and we provide extensive information about our rates and terms on the product website ******************************************************* so consumers can make informed decisions before accepting a loan.
  We truly hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

• Initial Complaint

  03/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with opp loans. I do not have a contract with opp loans. They did not provide me with the original contract as requested.

  

  Business response

  03/29/2024

  March 29, 2024
  
  Re: BBB Complaint: ********
  
  Dear *****************************,
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on March 21, 2024. In the Complaint, you assert that you are not liable for the debt, you do not have a contract with Opp Loans, and you have not been provided with the original contract as requested. For a resolution, you have requested a correction to your credit report and to have the account removed.
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, you received twelve (12) loans from OppFi. The most recent loan (the subject of this complaint) reflects as charged off.
  Our records indicate you received your most recent loan on September 19, 2019, in the amount of $2,100.00 which required a total of forty (40) weekly payments in the amount of $75.28, with the first payment due on September 27, 2019. You made four (4) successful payments, and fourteen (14) payments were returned due to insufficient funds. Your last successful payment was made on October 18, 2019. Due to nonpayment thereafter, OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore, OppFi began sending you settlement emails. You never responded to those emails, and your account was charged-off on January 23, 2020, in the amount of $2,850.28. Due to no further communication regarding your account status, your account was then placed with *********** on May 4,2020.
  In the Complaint, you assert that you are not liable for the debt, and you do not have a contract with Opp Loans. Further,you were not provided with the original contract as requested. OppFis credit reporting team received six (6) indirect disputes between May 29, 2020, and November 19, 2021, regarding the date opened, date of last payment and/or date closed,and inaccurate information. Please be advised that OppFi found all information was accurate in the disputes and they were responded to by OppFis credit reporting team. OppFis credit reporting team has also verified that the account accurately reflects as written/charged off as of January 31, 2020.
  Additionally, you acknowledged that you were aware and that you owed this debt during calls with OppFi on September 18,2019, when your application was discussed. On these calls, you were required to secure the line by verifying a few pieces of personal identifying information.Without doing so, the representatives would not have been able to discuss the account. During these calls, you did not dispute that this debt belonged to you.
  Furthermore, the Installment Loan Agreement and Disclosure Statement (The Agreement) was executed by you on September 18,2019. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. The Agreement is attached hereto.
  Regarding the requested resolution for a correction to your credit report and to have the account removed, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report as the information is accurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC, 

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Opp loans is showing as a charge off on my report but still reporting late payments every month. This is a direct violation of my consumer rights. I requested a 1099 form from this company and they have failed to provide it. A charge off account should not be reporting late every month.

  

  Business response

  03/27/2024

  March 27, 2024
  
  Re: BBB Complaint: ********
  
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint #******** made by ***************************** on March 19, 2024. In the complaint, you assert that late payments are being reported to your credit report, however the loan has been written off and this is a violation. 
  
  Please be advised that ********************** (CCBank) is a **** state-chartered bank with the ************************************* (FDIC) as our primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the *************. CCBank contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers. In this relationship, CCBank is the lender and OppFi is the technology provider. OppFi is contracted to provide the application platform facilitating loan origination for CCBank, as well as services the loan on behalf of CCBank after the origination.
  
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to this Complaint, we thoroughly researched the matter and according to our records, *****************************, you received one loan from **********************,using the OppFi platform.  The loan has been written off.
  
  *****************************, you obtained your loan on August 4, 2022, in the amount of $1,600.00 which required a total of eighteen semi-monthly payments in the amount of $158.61,with the first payment due on August 25, 2022. You made two successful payments towards the loan and five unsuccessful payments.  The unsuccessful payments were due to insufficient funds.  The last payment received towards the loan was on October 13, 2022.  OppFi began sending emails regarding the status of your account, and you did not respond to those emails.  The loan was written off on February 8, 2023.
  
  In the Complaint, *****************************, you indicate that late payments are being reported to your credit report, however the loan has been written off and this is a violation. OppFis credit reporting team has received four indirect and one direct dispute from you between May 2023 to March 2024.  The disputes were regarding inaccurate information being reported to your credit file, disputing the balance and disputing payments.  OppFis credit reporting team responded to each dispute and found all information being reported accurate.  *****************************, you missed your payment scheduled for November 10, 2022, and became delinquent as of December 10, 2022.  The loan was reported late as of December 31,2022.  OppFis credit reporting team has verified with all three credit bureaus that the account accurately reflects as written off effective February 8, 2023, with an outstanding balance in the amount of $2,475.00.  Please be advised that the account is in written off status and is not closed, therefore reporting will continue.  OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate.
  
  Furthermore, regarding the 1099-C. Please be advised that it is standard policy for OppFi to automatically send a 1099-C form to customers who have settled their loans for a lesser amount that is owed, and a principal amount of $600.00 is forgiven. This form advises the customer of the amount of debt that was forgiven by OppFi. Since you have not paid, nor settled your account, no portion of the debt was waived.Therefore, you would not receive a 1099-C.
  
  We hope this resolves all your concerns, but if there are additional questions, please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  
  
  
  
  
  
  
  
  

  Customer response

  03/27/2024

   
  Complaint: 21453144
  
  I am rejecting this response because:
  

  
  NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCAL IS NOTICE TO AGENT
  Opp Loans  you are furnishing inaccurate and incorrect information to the consumer reporting agencies.
  The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes.
  You and your inaccurate reporting have damaged my livelihood.
  15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies
  (a)DUTY OF FURNISHERS OF INFORMATION TO PROVIDE ACCURATE INFORMATION 1) PROHIBITION
  (A)Reporting information with actual knowledge of errors
  Duty: a moral or legal obligation; a responsibility
   A person shall not furnish any information relating to a consumer to any consumer reporting
      agency if the person knows or has reasonable cause to believe that the information is
      inaccurate.
    
    Accurate: correct in all details; exact.
  PROHIBITION: a law or regulation forbidding something
  As Defined by The ***
  Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return.
  The *** Clearly defines a charge off as Gross or Ordinary income,
  By Definition The *** Clearly says a Cancelled debt or Charge off is Income. The reporting of this account as a debt is in accurate.
  15 USC 1681 s-2 Says you XYZ company are a furnisher of information to a consumer reporting agency.
  You ARE PROHIBITED BY LAW to furnish inaccurate information. I demand you to Cease and Desist the reporting of incorrect/ in accurate information immediately.
  15 USC 1681 s-2 (a) (1) (A)
  You are hereby put on NOTICE that you are furnishing incorrect inaccurate information.
  The lender must file Form 1099-C and send you a copy if the amount of debt canceled is $600 or more and the lender is a financial institution, credit union, federal government agency, or other applicable entity as discussed earlier in chapter 1.
  The above paragraph is taken directly from the *** 2021 publication.
  SEND ME MY FORM 1099-C that you should have sent when you Filled the account as a canceled debt. My Address is listed below!
  15 U.S. Code 1681s2
  (a)DUTY OF FURNISHERS OF INFORMATION TO PROVIDE ACCURATE INFORMATION 1) PROHIBITION
  (B)Reporting information after notice and confirmation of errors
       INCOME DOES NOT GET REPORTED ON
   THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!
   A person shall not furnish any information relating to a consumer to any consumer reporting
      agency if the person knows or has reasonable cause to believe that the information is
      inaccurate
   
   A person shall not furnish information relating to a consumer to any consumer reporting agency if
  (i)
  the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and
  (ii)
  the information is, in fact, inaccurate.
  In conclusion I have shown you and you have been put on notice that you are reporting inaccurate information. The information is, in fact, inaccurate.
  The continued reporting of this inaccurate information is a clear violation of the Law 15 USC 1681 s-2 of your responsibilities as a furnisher of information.
  You have caused me and my family severe harm due to your negligence and inaccurate reporting. This is a final opportunity to Cure and DELETE This Erroneous, inaccurate account from my Consumer report.

  As in regards to your statement of not being closed, this account shows closed on all three of my reports . The date of last activity is also inconsistent across an all three bureaus. You are in violation of the FCRA. 
  YOU HAVE 10 Calendar days to DELETE THIS ACCOUNT  FROM MY CONSUMER REPORTS!
  Sincerely,
  
  *****************************

  

  Business response

  03/29/2024

  March 29, 2024
  
  Re: BBB Complaint ********
  To whom it *** concern:
  This is the response of Opportunity Financial (OppFi) to the Better Business Bureau regarding a rejection to our response on complaint #******** made by ***************************** on March 19, 2024. In the Complaint, you state that your account is shown as closed on your credit file.
  Please be advised that ********************** (CCBank) is a **** state-chartered bank with the ************************************* (FDIC) as our primary federal banking regulator. Consequently,CCBank is governed by both federal banking laws and the laws of the *************. CCBank contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers. In this relationship, CCBank is the lender and OppFi is the technology provider. OppFi is contracted to provide the application platform facilitating loan origination for CCBank, as well as services the loan on behalf of CCBank after the origination.
  *****************************, the account was not reported as closed by OppFi, as the account still has a balance. OppFi only reports an account as closed once it has been satisfied.  Please note each bureau works independently of each other and due to this, each bureau has their own specific guidelines and rules as to how to reflect information sent to them.  OppFi recommends you reach out to each bureau directly for more information, as this *** vary from bureau to bureau.
  Regarding the screenshot you provided, the bureau *** add additional remarks such as closed due to their internal guidelines based on the reported status, however OppFi is not able to speak to that.  *****************************, please be advised that OppFi follows guidelines provided by the Credit Reporting Resource Guide, or ****.  These guidelines specify how to report an account charged off, and we can confirm that the reporting of your account matches these guidelines.  However,each credit bureau, and any third-party websites displaying information from your credit report, is its own independent entity.  *********** has their own specific internal guidelines on how to reflect information reported to them, which is why the information contained in your credit report *** seem to vary slightly between credit bureaus.
  We truly hope the above final explanation resonates and resolves all concerns, but if by chance there are additional questions, please reach out to me at *********************************. 
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  

  Customer response

  04/01/2024

   
  Complaint: 21453144
  
  I am rejecting this response because: I reached out to the bureau and they verified it as accurate. You can not report late payments on a closed account as this account was already charged off and sold to *************. Please provide proof of verifcation
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Paid off my debt towards them back in February they promise to report it to the credit bureau and they still havent updated that information! At this point this needs to be deleted from the trade line immediately.

  

  Business response

  03/27/2024

  March 27, 2024
  
  Re: BBB Complaint: ********
  
  Dear *************************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on March 17, 2024. In the Complaint, you assert that you paid off the debt in February, but this still has not been reported to the credit bureaus even though you were advised it would be. For a resolution, you have requested a correction to your credit report and to have the tradeline deleted.
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, you received one (1) loan from OppFi, (the subject of this complaint) which has been settled for less than the balance owed.
  Our records indicate you received your loan on September 19, 2019, in the amount of $600.00 which required a total of twenty (20) bi-weekly payments in the amount of $53.04,with the first payment due on October 4, 2019. You made five (5) unsuccessful payments,with one (1) being returned due to the bank account on file being closed, and four (4) were returned due to insufficient funds. Due to nonpayment thereafter,OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore, OppFi began sending settlement emails. You never responded to those emails, and the account was charged-off on January 2, 2020, in the amount of $876.16.
  On February 19, 2024, you contacted OppFi to see what your options were for your loan. The representative advised you have a total payoff amount of $876.16, but there is a settlement offer available for thirty (30) days for $350.47. You stated you would make the payment on the 23rd, and a draft was set up for February *******. The representative advised an email confirmation would be sent and once settled, it will update on the credit report to settled in full.
  On February 21, 2024, you contacted OppFi to state you have a payment scheduled for tomorrow but wanted it to come out today instead. The representative advised she would transfer you to the secure payment line to process the payment via debit card. Once processed the representative came back to the line and advised the payment was successful and the settlement offer had been satisfied.
  You called once again on February 21, 2024, to advise that you had not yet received the email confirmation that your loan was paid. The representative advised the email will not be sent until the payment is posted and cleared and the payment is pending for February 23, 2024. You stated you paid it today with a debit card. The representative advised that she would stop the pending payment for the 23rd and send a confirmation email that the account has now been settled.We can confirm that on February 21, 2024, an email was sent which advised the settlement agreement was complete.
  On March 13, 2024, you contacted OppFi to say Experian is the only credit reporting agency not reflecting the loan is paid. The representative advised the settlement was completed on February 21, 2024, and if you do pay or settle after the 20th of the month, we will report it within 1 to 2 weeks following the end of the month. However, the credit bureaus may take additional time to update the information. The representative offered to send a letter on our letterhead advising there is no balance and suggested you reach out to Experian directly. You agreed and on March 13, 2024, an email was sent which advised you successfully settled your loan through the OppLoans Lending Platform on February 21, 2024, for $350.47.
  On March 13, 2024, you contacted OppFi once more to say you just called Experian and was advised that OppFi has not reported to them since January 31st. The representative advised we report to the bureaus the first week of every month for the previous months activity. However, the bureaus do not update in real time and may take 1 to 2 and a half weeks to show the update on their end. The representative suggested you contact our resolutions team for additional questions or concerns regarding the reporting and provided the email address,************************************.
  In the Complaint, you assert that you paid off the debt in February, but this still has not been reported to the credit bureaus even though you were advised it would be. OppFis credit reporting team received four (4) indirect disputes between March 5, 2024, and March 10, 2024,regarding the present/previous Account Status/Payment Rating/Account History and a claim that the account would be deleted. Please be advised that OppFi found all information was accurate in the disputes and they were responded to by OppFis credit reporting team. You were previously reported late as of November 30, 2019, due to you missing your October 4, 2019, payment, and OppFi has confirmed the account accurately reflects as settled for less than the balance owed after charge off as of February 21, 2024.
  Regarding the requested resolution for a correction to your credit report and to have the tradeline deleted, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report as the information is accurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  ****************************************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC, 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩