CaixaBank Reviews

Since 2 years we have - fortunately no need for a bank in Spain. Experience was absolutely disastrous, arrogant, ignorant. Responsible personnel at the Barcelona office constantly changed. Now we fight for closure of the bank account. They are unable and unwilling to do this. Instead, we get regularly harassed with "open fees" for an account we don't need, want, nor use at all. The last request was to update our passports and data protection infos - which we refuse to do. It is truly sickening... (and very sad: in 2005 when opening an account, it was an excellent service for several years.

Date of experience: April 10, 2024

Abusive bank with high fee if you wish to withdraw money. It is like it is managed by someone with a quite conservative person. Someone old that has a mentality like living in the 80' where people can be abused.

Luckily, with internet and information, people can read reviews and experiences and I really want to think customers will swap to another banks but not then. I am pretty sure that most of the customers they have are retired people or pensioners that had been previously in another bank like Cajasol or Caja San Fernando, and they took them when they made a fusion.

I wouldn't recommend to anyone La Caixa and therefore I would suggest to the current customers to change if they have the chance

Date of experience: April 10, 2024

Worst bank experience ever!!! I have not received my card despite 5 attempts to re-send it from the bank office. The staff in the offices has no clue on what to do for simple operations such as accounts changes, I have never received the same answer twice for the same request, they are extremely badly trained (or not at all!). Furthermore, it looks like they are trained to lie to customers, as I recently discovered I was told to conclude a home insurance with them for one year when in fact this was for three years.

Date of experience: April 08, 2024

worst bank I have ever been with. They say one thing in email and then change their minds. the staff are not sure about what they are doing and can be rather rude, especially on the phone.

Date of experience: April 10, 2024

We closed our account with Caixabank over two years ago, we handed back our bank cards. To this day we still receiving requests for payments to be made for bank fees to be paid. We contacted this so called bank explaining again and again that we closed our account a number of years back, it falls on very Deaf Ears we are now receiving very abusive and threatening phone calls. They have passed on our private information to a third party who now trying to harrass us into paying monies. We have contacted a solicitor in Spain for legal advise.Please,Please,Please,Have nothing to with this so called bank.Avoid,Avoid,Avoid,

Date of experience: March 05, 2024

The worst experience. The worst bank in Costa Del Sol! Hidden fees and arrogant uneducated staff! Stay away!

Date of experience: April 01, 2024

Zero Customer Service
Absolutely the worst bank ever. Like so many other people, I was also told that my account would be frozen and I would be unable to access my account (to pay my bills/mortgage) and when living away from Spain, this would have caused a real problem. Everything comes at a cost (even a debit card!) When I sold my house, Caixa told me that I would need to personally visit a branch in order to close my account (even though my solicitor had power of attorney). Luckily, this was sorted out, but only because of my persistence. I have never felt such sheer relief of being able to close my account.

Date of experience: March 31, 2023

Online Customer service is very very very slow. Some times they are not answering at all during all day. They cant update my passport in the system 10 days! Lazy, slow people warking there !

Date of experience: March 07, 2024

Probably the worst Bank anyone could possibly come across. Abusive charges characterise this bank. They move ones account from town to town without ones Authority or know-how. A disgrace and shameful entity.

Date of experience: January 16, 2024

This ridiculous bank asks me for documentation every day and wants me to prove that I am actually a medical doctor. I have scanned my international ID card recognized all over the globe and this tiny organization doesn’t recognize it. Probably it is illegal procedure and if I had taken them to the court, they wouldn’t stand a chance. But why waste time and money on such ridiculous bank. DONT PUT A PENNY HERE. Unprofessional impolite arrogant ignorant are just a few words to describe this bank and how you will be treated.

Date of experience: January 11, 2024

Absolute rubbish customer service, but they love to to charge all this ridiculous maintenance. I haven't used my account for years because they would not activate it or change it from lanzarote to mainland Spain. Now there demanding money..... Avoid this bank.

Date of experience: November 28, 2023

Villa Martin Branch. Staff lie and ignore customer instructions to earn commissions.
Ignored us for 5 months then responded providing incorrect information.
Today we caught them lying again. Made official complaint and closed the account after they effectively stole over 196E
Took over a month to get an appointment but then not informed that they had moved. Just about managed to get to location so as not to miss appointment
Have heard many other complaints from people about staff at the branch. AVOID & BANK ELSEWHERE

Date of experience: March 27, 2023

The worst bank ever. Just thieves.
When tried to close my long saving accounts after losing money on new savings, they kept all the interest earned for 14 years from my old savings too! as they said I clicked on the button saying I didn’t want those profits!
It didn’t make any sense as how would I refuse to gain all the interest earned?
But they invest quite a lot in their legal department…to get away with their lies and robbery to poor customers like me as we can’t afford to fight for out rights!
Also, they ask you to sign up many contracts without checking what you have finally signed so keep an 👁️ on them.
That’s why they make millions of profits, on stealing poor people’s savings …Very unfair.

Date of experience: December 01, 2023

i now totally hate this bank. i have spent years trying to use their website/apps/interface and its £$%&ing USELESS. i have never seen such a badly designed interface. Clearly the ignorant 'managers' decided on features/tools/buttons, with the help of some programming students... NO ONE at this bank bothered to look at Northern Europe, England, usa, etc to see how experienced professionals design their interfaces. Using Caixa is like going to the dentist. On a good day its frustrating and annoying. On a bad day you want to scream. PATHETIC !!!!!!!

Date of experience: May 13, 2023

Last year this bank was most helpful and sorted my car tax payment. This year the branch would not deal with me because I could not speak Spanish. Another Holabranch which supposedly helps all nationalities allowed me to speak English but would not look up my bill for this year and said I had to get it online. What has happened to customer care?!

Date of experience: November 14, 2023

When I purchased a holiday home in Spain, my solicitor set me a bank account up with Caixabank. One year later I still have no card and no access to my account despite paying 25 euros a month. Flew over this week after arranging a meeting- 4 hours in a meeting and they still cannot give me a card. I can't believe how backward this bank is.

Date of experience: October 18, 2023

Access to my account seems impossible as I have no longer got the spanish mobile associated with thr account. The only way to resolve any issue with Lacaixa is to physically visit a branch - which is fine unless you're out of the country. My other spanish bank has fixed this issue in minutes over the phone.
But La Caixa arent able to. Authentication method needs to have flexibility in these situations.

Date of experience: July 05, 2023

Just Appalling Customer Service. They blocked my account for no reason. I went to branch who couldn't wouldn't help. They directed me to my adviser, who didn't turn up to two appointments. I called customer service who sent a pin via text message which I never received (my phone company's fault apparently)- so they wouldn't talk to me. Meanwhile they still charge me €35 every quarter even though I'm blocked from using the account. I can't even put money in! Unbelievable

Date of experience: April 19, 2023

What can I say??? the worst bank is a true opinion. Getting any answer from bank clerk is a really miracle. They don't inform you if anything goes wrong, suspend your account without any sign and everything know better... shame on you!

Date of experience: February 21, 2024

I know you're a bank which sucks but keep the portaventura discounts and Ill keep the 5 stars

Date of experience: January 19, 2024