At Landmark Credit Union, they live by the words “You’re worth more here.” As a not-for-profit financial cooperative, they return profits to their members, who enjoy better rates and lower fees on a full range of straightforward financial options. By choosing Landmark, members save money, so they have more for the things that really... show more
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Landmark Credit Union Reviews
5
24%
4
5%
3
8%
2
9%
1
54%
2.4
78 reviews
78 reviews
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Landmark Credit Union
Mark Boe @mark_pras
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1 Star Rating
Terrible customer service. The phone bank service is terrible. After asking five personal verification questions, which I answered correctly, she wanted to ask more. I said that is enough. She then stated I would not be able to talk to her anymore and just hung up the phone. No help, no discussion. Just hung up the phone. I saw the other day in the Franklin branch a teller being aggressive toward an elderly customer. He threw the customer's money on the table and said, "Old man, pick it up if you want it." It was spine-chilling. It's futile to talk or send emails to managers because no one responds. They are impervious, completely negligent in customer care. I'm not sure why the government doesn't take action against this organization. I always witness customers being treated rudely and poorly, with both young and old customers fleeing from the Franklin branch. The phone system is abysmal. They just hang up the phone. It feels like they have a license to mistreat us, their poor customers. They treat people terribly. Beware of LCU; stay away regardless of your age or gender. The end of this organization seems imminent.
My family has used Landmark for almost 7 years (two car loans, a motorcycle loan, and a credit card). We used to be able to make an instant payment over the phone, which we cannot do anymore. Please update your services, Landmark. It is very inconvenient.
Horrible customer service, especially at the Germantown location. Rude manager. Waited for customer service help for over half an hour, then was skipped in line. Waited another half hour. Wanted to give a zero rating but was forced to select 1 star.
I opened a Certificate of Deposit when the 12-month rate of 5% was advertised. When checking the paperwork because it wasn't earning at that rate, I discovered that the person with whom I dealt had prepared it at a rate of 4%. My bad for signing without reading, but I assumed their employee was competent, especially since I specifically mentioned that the advertised 5% rate was the reason for the investment. Inexcusable.
Watch out, this is a narcissist bank. All they care about is their money, and they take money out of your payments without asking. Stay away! Never again.
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Product: Landmark Credit Union Personal Loans
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Landmark Credit Union
Julie Kelly @juls995
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1 Star Rating
Unhappy with recent service. I've had an account for years. There was a recent charge on my account for checks, and checks came in the mail, but we never ordered checks. We don't need checks as we hardly write any. So I called their customer service. They told me that the Racine branch had put the order in (I don't even live near Racine and never go there). Instead of resolving it, they told me someone from the branch would call me within 24 hours. It's now been three days, and I sent more messages to Landmark, yet I still have not received any response back. I want the charge reversed! I have a common name, so my guess is that they were supposed to order for another customer with the same name but pulled up the wrong account. Mistakes happen, but what infuriates me is that they haven't resolved it after I brought it to their attention. I'm ready to close out all my accounts and be done with them.
I have been a member here for a number of years. I used to be very happy, but for the last few years I cannot even use my VISA without it being blocked because they think EVERYTHING is fraud. Even of I'm using PayPal. Even when we call them ahead of time to let them know we'll be put of state. Even for purchases less than $5. I have to get another VISA from somewhere else *just to have one I can actually use*. And yet they took $2K out of my savings, put it in another bank at which I don't even have an account and they didn't catch that until I did. Had to have a whole big meeting about it. I cannot spend my life on hold with the fraud department. I'll be leaving this credit union, and not coming back. I've had it.
The branch in Franklin is just awful. Extremely unprofessional tellers and they are totally uninterested in helping you in any way. Nobody is trained and knowledgeable about banking. I wanted to change something and the teller said I would have to set up a new account. Turns out that wasn't true. If you ask two different tellers you get two different answers. One day I went into the branch and every station was empty. Turns out all the action was in the conference room where the group was noshing on cheesecake. Forget the customers...we have cheesecake! This place deserves zero stars.
Paid off my car loan in December of 2022, (see earlier post). Called Landmark Credit in January 2023 to find out where the title was. They said they sent it to the DMV but they acknowledged that the DMV said there was no title there. They told me to contact the DMV. They did send notices that the loan was paid. I contacted the DMV and they said that the title was never sent. Contacted Landmark again, after many long on hold pauses, they came up with a way to send me the title. They blamed it on the DMV, they said it was never sent over by the car dealer. Every excuse was given. It will be interesting to see if the title comes to our house.
Absolute worst banking experience and customer service in banking. New app is 100% trash. Crashes all the time . Can NEVER get a hold of anyone on the phone regarding anything at all, and if you’re lucky , you just get transferred. They don’t even offer call back feature anymore because they know it’ll take days if not weeks. Banking with them for 13 years, we are switching. On hold waiting for someone to pick up as I write this , been holding 26 minutes so far. I used to complaint about overseas phone centers, but I regret that , because it’s a thousand times better than holding for 2 hours only to get transferred. Can’t even imagine how it is working for this company. CEO needs out
Very beligerent managers, loud tellers read personal info loudly so whole lobby can hear...super unprofessional. Staff turnover weekly. Last manager...since July. The pinhead actually yelled at me for asking to many questions. Will move accounts out asap. Stay awY. Not trustworthy or savvy w people enough to call a bank.
Horrible experience with these guys!!! Have had a auto loan since 2017 with them… account up to date and I traded in my car on another one last month, then got a nasty letter from them stating my account was now past due, called them and was treated horribly, they even threatened to ruin my credit ! Was treated like I needed their approval to trade my car in or something! Dealership confirmed check had been sent to them to pay off existing loan.. needless to say, I will never do business here again, they can thank miss Williams for that!! Stay away from these guys, much better banks and credit unions out there for sure!
One of the worst excuses for a Mortgage Department I have ever worked with. They continually make mistakes on payments to my account (checks cashed that are not in my account AND continually don't give me credit for money that is deposited into the account. They also lied to me when I took out the mortgage (time to process loan). I have less than $2500 left to pay on my mortgage. I can't wait to say "Good Riddance" to this pathetic excuse for a Mortgage Company.
Get answers to your questions about Landmark Credit Union below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
You can overdraft your Landmark Credit Union with standard overdraft that comes with your account, or by opting in to an overdraft protection plan. If you want to overdraft your account via an ATM transaction or debit card transaction you have to specifically let the credit union know.
Please note that overdrafts are paid at the credit union's discretion, which means that they don't guarantee that they will always authorize and pay an overdraft.
Your Landmark Credit Union Secured card limit will be equal to your initial security deposit minus the account set up fee of $35. Your maximum deposit amount will be established when your application is approved,
Unfortunately, this information is not made available on the credit union's website. Please call 262-796-4500 for more details regarding the online banking service.
According to the company's website, if you open a Landmark Checking with Rewards you can earn 1 point for every $2 in non-pin Check Card purchases. You can visit this page for more information: https://www.landmarkcu.com/checking/rewards