Mobile App User Guide - LGE Community Credit Union

Mobile App User Guide

Everything you need to know about LGE Community Credit Union’s Mobile App Experience

Learn more at lgeccu.org/digital-banking-conversion.html

Welcome. LGE’s digital banking experience offers the latest new features for all your devices! This is digital banking at its best, and will transform your experience into one that is smooth, quick and easy. Here are a few of the benefits: • • • • •

SMOOTH experience with the seamless integration of Bill Pay and Online Banking QUICK access to your statements and features from all devices EASY money transfer tools all in one place CONVENIENT management of your card accounts from all devices ENHANCED security tools as well as Apple TouchID/Android Fingerprint available

The purpose of this guide is to provide you with an overview of important details regarding the many features and improvements available, whether you are new to LGE or are one of our current valued members. Our digital banking experience delivers the same high level of service you’ve come to expect from LGE. Your understanding of this new technology is important to us, so we’ve taken steps to provide you with a comprehensive look at the features you’re most likely to access along with some of the exciting additional functionality available.

Contents

Log In Screen ........................................................................................................................................................................... 3 Dashboard View ...................................................................................................................................................................... 6 Accounts View ......................................................................................................................................................................... 6 Navigation View ...................................................................................................................................................................... 7 Snap Deposit ........................................................................................................................................................................... 7 Message Center ...................................................................................................................................................................... 8 Transfer View .......................................................................................................................................................................... 9 Bill Pay ..................................................................................................................................................................................... 9 Courtesy Pay ......................................................................................................................................................................... 10 Settings View......................................................................................................................................................................... 10 Support View......................................................................................................................................................................... 11 Contact View ......................................................................................................................................................................... 11 Locations View ...................................................................................................................................................................... 12 Locations ............................................................................................................................................................................... 12

Log In Screen

Select Sign up now to register for mobile banking. Or Sign in and check the Remember User ID box for quicker log in.

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Type your password. If you perefer, you can check the box next to Enable Quick Login to set up a PIN for quicker access in the future. Click Log In to proceed.

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If you checked the box to enable a quick login, you will now create and verify a 4-digit PIN to avoid logging in with user ID and password in the future.

Name your device and click Complete Setup.

You will now receive a confirmation screen. iPhone users can select “Learn more” to enable Touch ID.

Hold thumb lightly on the iPhone Home button, without pressing, to enable Touch ID.

Dashboard View

Dashboard displays nickname, message icon, notification icon, and a summary of accounts. A blue dot above the envelope indicates a new message in your inbox. A blue dot above the bell indicates a notification for a pending alert, such as loan payment due. Select the “All accounts” link to access the Accounts page to view details of accounts.

Accounts View

View details of accounts such as available balances and account numbers.

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Navigation View

The Navigation View displays options for Mobile banking such as Snap Deposit, Transfers, and Bill Pay.

Snap Deposit

Deposit checks from your smart phone. To get started, accept the disclosure.

Select the account to deposit to, enter the check amount, and take a picture of the front and back of the check. Click Deposit Check.

Message Center

Access secured messaging. View messages in Inbox and Sent items, or Compose a new message.

Transfer View

Transfer funds between accounts, schedule recurring transfers (by clicking on ‘frequency’ and choosing the frequency of transfer), and make loan payments.

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Bill Pay

Schedule one-time and recurring payments and view payment history.

Courtesy Pay

Opt in/out of Courtesy Pay. Click Enroll to opt in.

Settings View

Edit nickname, edit accounts to be displayed, view only the alerts enabled in desktop, change the order of widgets displayed, and change username, password, and confidence image.

Support View

Email or call LGE for assistance.

Contact View

Displays mailing address and frequently used phone numbers.

Locations View

Search for a branch by entering current address or location.

Locations

View branch location on map.