Frequently Asked Questions about the LIMRA Training - Lincoln ...

Frequently Asked Questions about the LIMRA TrainingSystem Requirements• Any computer with access to the Internet• The LIMRA network does not support Macintosh Computers• Microsoft Internet Explorer 5.5 or higher• Other browsers may not support the courseAccessing the Training SiteHow do I access the training site?Open Internet Explorer and type https://aml.limra.com into the address bar.Logging into the LIMRA SystemHow do I log in to the LIMRA training?A unique Username is created for each individual to log in to the LIMRA system. For mostProducers, Usernames are created by using the first four characters of your last name combinedwith the last six digits of your social security number. Occasionally, LIMRA needs to create aUsername using different guidelines. In this instance Lincoln will notify you of your uniqueUsername. Your password is your entire last name in lowercase letters the first time you log in.When you first log in you will be asked to change your password. Please take note of thisinformation for future reference.LIMRA Training FAQUpdated April 2011Page 1 of 4

After typing in my Username and password I received the message “You have entered aninvalid Username or Password.”The information that has been entered does not match LIMRA’s list of active accounts. You mayhave received this message because:• Your Username and/or password were typed incorrectly. Make sure the Caps Lock is offand each letter typed is lowercase.• If you have entered the LIMRA site previously you would have changed your password.Enter your Username with your changed password to login.• For inquiries on how your name was submitted to LIMRA please contactAmlinq@lfg.comIf the information that you have entered is correct and you continue to receive this message,contact the LIMRA Helpdesk at (866) 364-2380 or support@cfmpartners.com.I have logged into the LIMRA training site previously, but have forgotten my password.Click the “Forgot your Password” link to bring up security questions, which, if answeredcorrectly, will allow you into the LIMRA system. If you are still unable to successfully log in,contact the LIMRA Helpdesk at (866) 364-2380 or support@cfmpartners.com.When I attempt to log into the system I receive an error message that says “Unexpected errorloading application”.This error message is generated when it has taken longer than expected to log into the LIMRAtraining site. This may caused by:• Your pop-up blocking software is blocking access to the system. If this is the case, disableyour pop-up blocker and try again.• A security warning has been launched, but it is behind the Login page. The LIMRA site issecure, and your browser security settings may be set to alert you when you are going toa secure site. This can be resolved by answering the security alert.• It took longer than expected to log in, but you actually did log into the system. This oftenoccurs when using a dial-up connection. Minimize the current window to see if anotherwindow launched behind it.If further problems persist with an error message or you are unable to resolve the issue, pleasecontact the LIMRA Helpdesk at (866) 364-2380 or support@cfmpartners.com.LIMRA Training FAQUpdated April 2011Page 2 of 4

Taking the CourseHow do I begin the course?The first screen to appear is the Home Page, which lists the course(s) that you are enrolled inalong with a brief description of each course. To begin the course, click on the course title.The course title link will take you to the Lessons Page, which lists the lessons for the course anda brief description of each lesson. It also includes the percentage of completion for each lesson.You may also return to a completed lesson or to one that is already in progress by clicking thecourse title link. If you are returning to a lesson you started previously, you will be brought tothe last screen you were on when you exited the course.For more information on the course, you can refer to the Help section of the CFM Network,which can be accessed by clicking on the link in the upper right-hand corner of the screen onceyou are logged in.What course do I need to complete?If you have not taken an AML course through LIMRA, you will need to complete the basecourse titled “Anti-Money Laundering for Insurance Producers” this year. If you have alreadycompleted the base course you will be required to complete a renewal course. The 2011Renewal course is titled “Know Your Customer – Anti-Money Laundering for Insurance Review”.Do I need to complete the company specific pages of the module?Yes. In order to satisfy the AML requirement, the company page must be completed in additionto the course. Access the company page and review the information on Lincoln’s AMLprogram.When I finish the course will I receive a certificate?No, there will be no certificate provided by LIMRA. If you would like documentation for yourrecords, please log back into the system and print the Home Page, which will show the courseas “completed” along with the date the course was finished.LIMRA Training FAQUpdated April 2011Page 3 of 4

How will Lincoln Financial Group be notified that I have completed the LIMRA training?LIMRA provides Lincoln with updated reports to verify who has completed training. You donot need to provide Lincoln documentation upon completion of the course.LIMRA Training FAQUpdated April 2011Page 4 of 4

Frequently Asked Questions about the LIMRA Training - Lincoln ...

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