Squeezebox Server Setup will not accept MySqueezeBox.com login

Discussion:

earthbased

2010-07-09 00:24:54 UTC

though I can login on the mysqueezebox.com website. I have reset the
password to avail. Why is this?

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earthbased
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Michael Herger

2010-07-09 04:34:07 UTC

Permalink

Post by earthbased
though I can login on the mysqueezebox.com website. I have reset the
password to avail. Why is this?

Anything in server.log?

--
Michael

earthbased

2010-07-09 11:57:47 UTC

Permalink

I had to restart SS to take the updated DNS qnap setting. That fixed
it.

maffe

2010-08-06 09:53:00 UTC

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earthbased

2010-08-07 01:33:30 UTC

Permalink

Make sure the server your Squeezebox Server (SS) is running on can use
DNS. If so, restart SS. Now is your problam gone?

maffe

2010-08-07 07:38:56 UTC

Permalink

Hi,

Thanks for your advice though I was maybe a bit unclear on my original
post. The server software is running on my pc and everything else is
working fine. I've been trying all sorts of things but nothing seems to
help, this is getting quite weird.

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earthbased

2010-08-07 12:18:22 UTC

Permalink

Post by maffe
Hi,
Thanks for your advice though I was maybe a bit unclear on my original
post. The server software is running on my pc and everything else is
working fine. I've been trying all sorts of things but nothing seems to
help, this is getting quite weird.

What does the SS Log state for the time period when you attempt to
enter your mysqueezebox.com login in the SS Web Interface?

Nautiwolf

2010-08-08 13:29:18 UTC

Permalink

What does the SS Log state for the time period when you attempt to enter
your mysqueezebox.com login in the SS Web Interface?

Hi

I'm sorry to jump in, but I am having the exact same problem and I hope
I can share it with you to see if it helps move this issue along. I can
log into mysqueezebox.com fine, so I know my credentials are OK, but I
can't log in through the SBS interface.

I am using a QNAP (TS-239, F/w 3.3.1 0702T with SSOTS 4.9.1) and SBS
7.5.1 on the QNAP. I have ports 80, 443, 8080, 3483, and 9000 open (TCP
& UDP) on my (Draytek) router to the QNAP. The QNAP is assigned a fixed
IP address by the router and shows the correct LAN address in its
network information and also shows up on thr router's DHCP table fine.

I have tried multiple power cycles of the QNAP, multiple start/stops of
SBS, and I have just completed a complete factory reset of my router and
assigned the QNAP a new fixed address, all without any success.

This is the SBS log I get when I stop and start SS:

0513: [10-08-08 14:10:23.1079]
Slim::Utils::Firmware::downloadAsyncError (557) Warning: Firmware:
Failed to download
http://update.mysqueezebox.com/update/firmware/7.5.1/jive.version
(Connect timed out: Transport endpoint is not connected), will try
again in 40 minutes.
0512: [10-08-08 13:50:23.1088]
Slim::Utils::Firmware::downloadAsyncError (557) Warning: Firmware:
Failed to download
http://update.mysqueezebox.com/update/firmware/7.5.1/jive.version
(Connect timed out: Transport endpoint is not connected), will try
again in 20 minutes.
0511: Connect timed out: Transport endpoint is not connected
0510: [10-08-08 13:47:51.0291] Slim::Utils::Update::checkVersionError
(131) There was an error while checking for updates to Squeezebox
Server:
0509: [10-08-08 13:40:23.1805]
Slim::Utils::Firmware::downloadAsyncError (557) Warning: Firmware:
Failed to download
http://update.mysqueezebox.com/update/firmware/7.5.1/jive.version
(Connect timed out: Transport endpoint is not connected), will try
again in 10 minutes.
0508: [10-08-08 13:40:22.7909]
Slim::Plugin::InternetRadio::Plugin::_gotRadioError (105) Unable to
retrieve radio directory from SN: Connect timed out: Transport endpoint
is not connected
0507: [10-08-08 13:40:22.7784]
Slim::Plugin::Sounds::Plugin::_gotSoundsError (83) Error: Unable to
cache Sounds & Effects menu from SN: Connect timed out: Transport
endpoint is not connected
0506: Connect timed out: Transport endpoint is not connected
0505: [10-08-08 13:40:22.7773] Slim::Formats::XML::gotErrorViaHTTP
(332) Error: getting http://www.mysqueezebox.com/api/sounds/v1/opml
0504: [10-08-08 13:40:09.5851] Slim::Utils::IPDetect::_init (113)
Warning: Couldn't call connect() - falling back to 127.0.0.1
0503: [10-08-08 13:40:08 ] ssctrl Setting nice level to +0
0502: [10-08-08 13:40:08 ] ssctrl SqueezeboxServer started.

I couldn't get any help on the QNAP forum, which is usually very
helpful, so I am hoping that someone here more knowledgeable than I am
can help.

--
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SB+ -> Chord Chorus 2 -> MF kW500 -> Chord Odyssey 2 -> ART Deko 8s
3 SB3s/SB Boom + QNAP TS-209 (Firmware 3.1): SC 7.3.3, SSOTS3.18
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toby10

2010-08-07 11:11:23 UTC

Permalink

...............
Through control panel its says it can't validate my account, check
internet , connection (which is fine as far as I know, shouldn't be any
firewall blocking anything).
Through web interface it says wrong username or password......

To clarify do you mean:
Control Panel > Diagnostics = ports & pings don't say OK?
... if these do not all say OK then something is blocking SBS

When you say "web interface says wrong ID or password" do you mean SBS

Settings > MySqueezeBox.com > login ID = invalid?

... if so this is likely a result of the above blocking issue, if these
ports are blocked then SBS cannot see the internet therefore SBS cannot
see MySqueezeBox.com
SBS cannot validate your online MySqueezeBox.com account if it cannot
see MySqueezeBox.com.

Most common causes of this are antivirus or firewalls or another
program using the same ports (port 9000 is a common default port for
many media server applications).
Try temporarily disabling antivirus and firewalls, stop ALL other
programs running on the PC, check router settings (like firewall),
restart SBS.

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maffe

2010-08-09 15:01:51 UTC

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maffe

2010-08-09 15:05:08 UTC

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Log:
[10-08-09 16:34:32.2024] Slim::Utils::Misc::msg (1165) Warning:
[16:34:32.2021] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:32.2028] Slim::Utils::Misc::msg (1165) Warning:
[16:34:32.2027] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:32.2032] Slim::Utils::Misc::msg (1165) Warning:
[16:34:32.2030] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:32.2035] Slim::Utils::Misc::msg (1165) Warning:
[16:34:32.2033] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:32.2039] Slim::Utils::Misc::msg (1165) Warning:
[16:34:32.2037] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:32.2042] Slim::Utils::Misc::msg (1165) Warning:
[16:34:32.2041] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:39.2336] Slim::Utils::Misc::msg (1165) Warning:
[16:34:39.2333] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:39.2342] Slim::Utils::Misc::msg (1165) Warning:
[16:34:39.2340] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:39.2347] Slim::Utils::Misc::msg (1165) Warning:
[16:34:39.2345] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:39.2351] Slim::Utils::Misc::msg (1165) Warning:
[16:34:39.2349] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:39.2356] Slim::Utils::Misc::msg (1165) Warning:
[16:34:39.2354] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:39.2361] Slim::Utils::Misc::msg (1165) Warning:
[16:34:39.2359] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:49.2648] Slim::Utils::Misc::msg (1165) Warning:
[16:34:49.2646] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:49.2652] Slim::Utils::Misc::msg (1165) Warning:
[16:34:49.2651] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:49.2656] Slim::Utils::Misc::msg (1165) Warning:
[16:34:49.2654] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:49.2659] Slim::Utils::Misc::msg (1165) Warning:
[16:34:49.2658] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:49.2663] Slim::Utils::Misc::msg (1165) Warning:
[16:34:49.2661] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:49.2666] Slim::Utils::Misc::msg (1165) Warning:
[16:34:49.2665] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:34:54.2803] Slim::Formats::XML::gotErrorViaHTTP (332)
Error: getting http://www.mysqueezebox.com/api/sounds/v1/opml
Couldn't resolve IP address for: www.mysqueezebox.com
[10-08-09 16:34:54.2806] Slim::Plugin::Sounds::Plugin::_gotSoundsError
(83) Error: Unable to cache Sounds & Effects menu from SN: Couldn't
resolve IP address for: www.mysqueezebox.com
[10-08-09 16:34:54.2817] Slim::Plugin::RhapsodyDirect::Plugin::__ANON__
(134) Unable to resolve address for secure-direct.rhapsody.com
[10-08-09 16:34:55.9211] Slim::Utils::Misc::msg (1165) Warning:
[16:34:55.9208] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:35:03.1710] Slim::Utils::Misc::msg (1165) Warning:
[16:35:03.1708] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:35:13.2024] Slim::Utils::Misc::msg (1165) Warning:
[16:35:13.2021] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:35:18.2178]
Slim::Plugin::InternetRadio::Plugin::_gotRadioError (105) Unable to
retrieve radio directory from SN: Couldn't resolve IP address for:
www.mysqueezebox.com
[10-08-09 16:35:32.9211] Slim::Utils::Misc::msg (1165) Warning:
[16:35:32.9208] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:35:39.9523] Slim::Utils::Misc::msg (1165) Warning:
[16:35:39.9521] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:35:49.9836] Slim::Utils::Misc::msg (1165) Warning:
[16:35:49.9833] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:35:54.9991] Slim::Utils::Update::checkVersionError (131)
Squeezebox Server -päivitysten tarkistamisessa tapahtui virhe:
Couldn't resolve IP address for: www.mysqueezebox.com
[10-08-09 16:53:30.6011] Slim::Utils::Misc::msg (1165) Warning:
[16:53:30.6008] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:53:38.0139] Slim::Utils::Misc::msg (1165) Warning:
[16:53:38.0136] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:53:48.0452] Slim::Utils::Misc::msg (1165) Warning:
[16:53:48.0449] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 16:53:53.0606] Slim::Utils::Firmware::downloadAsyncError
(557) Warning: Firmware: Failed to download
http://update.mysqueezebox.com/update/firmware/7.5.1/fab4.version
(Couldn't resolve IP address for: update.mysqueezebox.com), will try
again in 10 minutes.
[10-08-09 17:03:55.0022] Slim::Utils::Misc::msg (1165) Warning:
[17:03:55.0019] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 17:04:02.0042] Slim::Utils::Misc::msg (1165) Warning:
[17:04:02.0039] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 17:04:12.0061] Slim::Utils::Misc::msg (1165) Warning:
[17:04:12.0058] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 17:04:17.0069] Slim::Utils::Firmware::downloadAsyncError
(557) Warning: Firmware: Failed to download
http://update.mysqueezebox.com/update/firmware/7.5.1/fab4.version
(Couldn't resolve IP address for: update.mysqueezebox.com), will try
again in 20 minutes.
[10-08-09 17:24:19.0022] Slim::Utils::Misc::msg (1165) Warning:
[17:24:19.0019] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 17:24:26.0044] Slim::Utils::Misc::msg (1165) Warning:
[17:24:26.0041] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 17:24:36.0063] Slim::Utils::Misc::msg (1165) Warning:
[17:24:36.0060] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 17:24:41.0073] Slim::Utils::Firmware::downloadAsyncError
(557) Warning: Firmware: Failed to download
http://update.mysqueezebox.com/update/firmware/7.5.1/fab4.version
(Couldn't resolve IP address for: update.mysqueezebox.com), will try
again in 40 minutes.
[10-08-09 17:48:45.7083] Slim::Utils::Misc::msg (1165) Warning:
[17:48:45.7080] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 17:48:52.7102] Slim::Utils::Misc::msg (1165) Warning:
[17:48:52.7099] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 17:49:02.7122] Slim::Utils::Misc::msg (1165) Warning:
[17:49:02.7119] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090
[10-08-09 17:49:07.7306] Slim::Networking::SqueezeNetwork::_error (471)
Unable to login to SN: Couldn't resolve IP address for:
www.mysqueezebox.com
[10-08-09 17:49:07.7463] Slim::Web::JSONRPC::requestWrite (412) Context
not found in requestWrite!!!!
[10-08-09 18:00:30.3093] Slim::Utils::Misc::msg (1165) Warning:
[18:00:30.3090] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090

earthbased

2010-08-10 11:14:50 UTC

Permalink

[10-08-09 16:34:49.2666] Slim::Utils::Misc::msg (1165) Warning:
[16:34:49.2665] EV: error in callback (ignoring): pack_sockaddr:
invalid host at
/<C:\PROGRA~2\SQUEEZ~1\server\SQUEEZ~3.EXE>AnyEvent/DNS.pm line 1090

Looks like you may have a corrupt config file so it cannot read its DNS
server setting? Try renaming the perl file DNS.pm to DNS.pm.old then
re-start SS?