My Squeezebox can’t connect to mysqueezebox com. Logitech Squeezebox Touch

Squeezebox Touch Features Guide

My Squeezebox can’t connect to mysqueezebox .com

mysqueezebox com not only allows you to manage your Squeezebox online, but it provide the connection between your

Squeezebox and Internet sources

Wireless Network

Problems connecting to mysqueezebox com are often the result of DNS (Domain Name System) issues, which can be resolved with a router reset as follows:

• Unplug your router, wait 30 seconds, and plug it back in

You may also need to reset your router to its default configuration and start the router setup process from the beginning See your router manual for instructions

Note: For answers to common questions about routers, go to the Logitech Knowledge Base at www .mysqueezebox .com >

Support . Under Troubleshooting, select your product and search on your router brand name

Ethernet Connection

If you are attempting to connect Squeezebox Touch to your network using an Ethernet cable and the connection is not successful:

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Check all your network connections, and make sure the DHCP server is enabled on your router

Try using a different Ethernet cable, even if the switch or hub indicates a good link

Make sure your router or access point has the latest software

Troubleshooting after setup

If you are having trouble during the operation of your Squeezebox Touch, reference this section For additional sources of information, see the Getting Help section of this guide

Music is not playing

If you’ve tried to play music on your Squeezebox and there is no sound:

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Use the Volume knob on your stereo, the volume bar on the Squeezebox touchscreen, and the volume control on the remote control to check volume settings

If you are playing music from your personal collection on your computer and you have Squeezebox Server installed on your computer:

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Make sure there are no firewall warnings on your screen

Make sure your firewall has the proper exceptions Required exceptions include: port 3483 UDP, port 3483 TCP, and port 9000 TCP

If you are playing music from your personal music collection on an inserted SD card or an attached USB drive,

• Make sure the correct device is selected at My Music > Switch Library

• Note that only the media that has been attached first is available For example, if you insert an SD card and then attach a USB drive, only the SD card will be listed as an option when you go to My Music > Switch Library

As a test, try playing a different song or internet radio station

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If you are still not getting any sound from your Squeezebox, restore Squeezebox Touch to factory settings, begin the setup process again and see if the problem is resolved

Note: For more Troubleshooting information about playing music from an SD card or USB drive (referred to as Squeezebox

Touch Server), go to: http://wiki.slimdevices.com/index.php/Troubleshooting_Squeezebox_Touch_Server

For additional general information about playing music from an SD card or USB drive (referred to as Squeezebox Touch Server), go to: http://wiki.slimdevices.com/index.php/Squeezebox_Touch_as_a_Home_Music_Server

If the problem is not resolved, contact Logitech Technical Support

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