London Grid for Learning - To Parent Directory - LGfL

The London Grid for Learning is a founder member of the National EducationNetwork, the UK collaborative network for education, providing schools with a safe,secure and reliable learning environment and direct access to a growing range ofonline services and content.This document is version v.2.0 – 091222. The LGfL service offering is continually developing, and thisdocument may change. The most current version is available on-line at www.services.lgfl.netLondon Grid for Learning Trust is a consortium of the London Local AuthoritiesA company limited by guarantee registered in England no 4205579 Reg charity no 1090412CI Tower St Georges Square New Malden KT3 4TE020 8408 4455 fax 020 8408 6014 email office@lgfl.org.uk web www.lgfl.net1

ContentsIntroduction .................................................................................................................................... 4What is LGfL? .................................................................................................................................... 4How has the LGfL Developed? ........................................................................................................... 5What information does this booklet provide? ...................................................................................... 5How do I order an LGfL Service? ....................................................................................................... 5What if my school is in a ‘WAN LA’? ................................................................................................... 5Infrastructure & Connectivity Services ........................................................................................ 6Core Network ..................................................................................................................................... 6Edge Network ..................................................................................................................................... 6Small Site ADSL ................................................................................................................................. 9Content Hosting.................................................................................................................................. 9London MLE Web Site Hosting .......................................................................................................... 9Synetrix Hosted Web Site – first instance ........................................................................................... 9Synetrix Hosted Web Site – additional instance ............................................................................... 10Domain Name Hosting (DNS) .......................................................................................................... 10Domain Name Hosting – for StaffMail and LondonMail .................................................................... 10Broadband Resilience Service ......................................................................................................... 11Network Health Checks .................................................................................................................... 11Secure Remote Access Service ....................................................................................................... 11CentraStage ..................................................................................................................................... 12Local Cache Devices ........................................................................................................................ 13Network Time Service ...................................................................................................................... 13Security Services .......................................................................................................................... 14SecureStore ..................................................................................................................................... 14URL Filtering .................................................................................................................................... 14User-Level URL Filtering .................................................................................................................. 14WAN Management and Security at LA level ..................................................................................... 15WAN Management and Security at School level .............................................................................. 15Email Content Control and Virus Control .......................................................................................... 15Anti-Virus Protection ......................................................................................................................... 16Anti-Virus Dynamic Live Update ....................................................................................................... 16Forensic - Desktop Content Control ................................................................................................. 16Remote CCTV Monitoring ................................................................................................................ 17E-Safety Guidance ........................................................................................................................... 17Acceptable Use Policy ...................................................................................................................... 17LGfL Authentication and Interoperability Federation ......................................................................... 17USO for staff .................................................................................................................................... 18USO for pupils .................................................................................................................................. 18Secure File Exchange (USO-FX)...................................................................................................... 19Second Factor Authentication (USO-OTP) ....................................................................................... 19MIS to USO automated account updating (USO-AutoUpdate) ......................................................... 20Automated SMS and Email Messaging (USO-AutoText) .................................................................. 20USO-Opencheck .............................................................................................................................. 21USO-Digisafe ................................................................................................................................... 21Digital Signage ................................................................................................................................. 22Learning Platforms ....................................................................................................................... 23Digitalbrain (DB Education) .............................................................................................................. 23London MLE (Powered by Fronter) .................................................................................................. 24Curriculum and Development Services .................................................................................... 25Professional Development for School Leaders ................................................................................. 25Curriculum Consultants .................................................................................................................... 26School Closure Curriculum ............................................................................................................... 26Teaching and Learning Digital Content ............................................................................................ 27Networked Weather Stations ............................................................................................................ 28Podcasting ....................................................................................................................................... 28Video Central ................................................................................................................................... 28Video Conferencing .......................................................................................................................... 29LVC-Net – London Video Conferencing Network ............................................................................. 29LA Guidance on Video Conferencing ............................................................................................... 292

Email Hosting ................................................................................................................................ 30StaffMail ........................................................................................................................................... 30LondonMail ....................................................................................................................................... 30SafeMail ........................................................................................................................................... 30Other Services .............................................................................................................................. 31The London Public Services Network (LPSN) .................................................................................. 31The Pan-London Admissions Register ............................................................................................. 31The On-line E-admissions Service ................................................................................................... 31BSF administered LGfL services ...................................................................................................... 32LGfL for Academies .......................................................................................................................... 32Supplier Contact details ................................................................................................................... 33The London Grid for Learning Core NetworkServing over 2700 institutions3

IntroductionWhat is LGfL?The London Grid for Learning is a Consortium of the 33 London Local Authorities formed in2001 with the initial purpose of leveraging combined purchasing power in the procurement ofbroadband connectivity and associated services for London maintained schools.In April 2001, the Consortium incorporated a Special Purpose Vehicle, the ‘London Grid forLearning Trust’ to enable the authorities to act jointly in undertaking procurements and letting ofcontracts.The Trust is a company limited by guarantee, owned jointly by all London Councils, and is aregistered charity. The Executive Board of Trustees/Directors is made up of representativeDirectors of Children’s Services and LA officers with responsibility for strategic leadership of ICTin schools.The LAs engage closely in the work of the Trust through regular meetings of representatives fromall member LAs, and the activities and decisions of the Trust are guided and informed by the workof four representative ‘sector’ groups and five specialist groups:• the Editorial Board;• the MLE Implementation Group;• the Portal Development Group;• the Technical Steering Group;• the e-Safety GroupIn addition to these standing groups, groups for specific purposes are created from time to time,for example to oversee a regional procurement programme, as recently seen in:• the London Managed Learning Environment Procurement Group, and;• the Computers for Pupils Procurement Group.Every London LA is represented within these groups and involved in the governance of LGfL.It is estimated that through the aggregated procurement of infrastructure, security systems,learning platforms and digital learning content, London Local Authorities have by 2009 generatedsavings in excess of £120m compared to securing the same services for schools withoutaggregation.In addition to savings through aggregated procurement, LA collaboration also provides significantbenefits to Local Authorities and schools through shared expertise, experience and resources,and the avoidance of waste created by duplication of effort.In the last year, the LGfL has undertaken a major internal audit of the information securityarrangements across itself and its principal suppliers’ organisation in line with the HMG SecurityPolicy Framework. The recommendations from this audit will be reflected in a new informationsecurity policy to be implemented over the next six months. The services and products in thisservices guide will enable LAs and schools to meet the challenges of the Becta informationhandling guidelines and Ofsted’s new evaluation schedule of judgments for schools in meetingsafeguarding regulations.LGfL has collaborated with the twelve other regional grid bodies across the UK to create theNational Education Network, a community, a dedicated physical network infrastructure, and acontent repository at www.nen.gov.ukAlthough the Trust is essential to the proper and effective working of the Consortium, it is merelythe servant vehicle; and it should be understood that:The London Grid for Learning is the Consortium of London’s 33 LocalAuthorities working together to achieve outcomes which exceed (in qualityscope and value for money) what can be achieved by working individually.4

How has the LGfL Developed?The London Grid for Learning was in 2003 the first Regional Broadband Consortium to meet therequired security and performance criteria to be accredited as a “Becta Accredited InternetService Provider for Schools”, and continues to retain this important accreditation through regularre-assessment.By 2006, LGfL had achieved its initial strategic goal of connecting all London maintained schools,over fibre, to a fast, secure, purpose built, state of the art network; believed to be the largest andmost advanced education Ethernet in the World. As the Consortium, the Trust and LGfL serviceshave matured, Local Authorities, DCSF and Becta have seen other needs and opportunities inwhich the LGfL could usefully be engaged. This has led to a broadening of services which aredescribed later in this document. The Trust is now strategically placed to support LAs and schoolswith the successful transformation of learning through the effective use of new technologies.What information does this booklet provide?This document sets out the services provided by LGfL, giving a brief executive summarydescription of each service, an explanation of how the service is paid for, what the associatedcharges are and how to order. All charges are quoted ex vat.To help provide a quick reference for these services, each section begins with a table outlining thekey points of reference. The content of this table is described below.ReferenceServiceBrief DescriptionPackageThis LGfL ServiceThe service reference which can be used to order the productThis gives the name of the service being providedThis gives a very brief description of the service. For full details, seethe text of the section or, where appropriate, the full technicalspecification.This describes whether the service is something that is chargedseparately, or is part of a package such as the LGfL core service.This indicates from which of LGfL’s suppliers the service is procuredWhere further details are available online a link is provided.How do I order an LGfL Service?A Service Matrix which summarises in table form much of the information in this document isincluded at the end of the booklet.The Service Matrix shows which LGfL Supplier Partner is responsible for each service andcontact details for each supplier are provided on page 33.What if my school is in a ‘WAN LA’?Some local authorities (Barking & Dagenham, Hillingdon, Kingston, Redbridge and Sutton) havelocally operated wide area networks (‘WANs’) which connect schools to their LA Centre and thento the LGfL, rather than directly to the LGfL. Some of these LAs also make local arrangements forsome services including URL filtering and email hosting. Schools in these authorities shouldparticularly ensure they are fully aware of LA managed services before considering other options.5

Infrastructure & Connectivity ServicesThe LGfL network consists of the two elements outlined below.1. The Core Network is a managed service which is delivered through a total oftwenty one core locations. Three of these are the ‘central core locations’ (LondonTelehouse, Park Royal and Earls Court) and the remaining 18 are the ‘aggregationpoint core locations’ or APs. These APs are located at various points on ‘ringmain’ loops around the whole of the LGfL region.2. The Edge Network which comprises approximately 2600 connections to schoolsand other sites from one of the core locations.Core NetworkReferenceServiceBrief DescriptionPackageThis LGfL ServiceCoreCore NetworkThis is the managed service which provides high bandwidthconnectivity through a network of twenty one core locations.Annual LA core paymentis supported by SynetrixThe Core Network is procured by the Consortium, through the Trust, against an annual fee of£1.7m. A formula which allocates an annual contribution by each LA to this fee was agreed at theinception of the contract, and is embodied in the contracts between each LA and the Trust.Procurement of the core network on a managed service basis has provided LAs, and henceschools, with certainty in regard to costs and protection from unexpected costs and other risks. Itplaces responsibility for the maintenance and renewal of the network, and the fulfilment of ServiceLevel Agreement requirements, firmly upon the supplier.Edge NetworkReferenceServiceBrief DescriptionPackageThis LGfL ServiceEdgeEdge Network – Each school’s broadband connectionThis is the centrally procured service which connects individualschools to the Core.Annual school paymentis supported by SynetrixThe connections from the Core Network to schools are referred to as the “Edge” network. TheEdge Network is the aggregate of all of the individual broadband links to schools. The Londonregion is unique in the UK in regard to the procurement of these broadband links for LAmaintained schools in two respects:First, almost all 1 the local authorities agreed to procure the connections to schools through acentral collective procurement, rather than merely taking a single ‘feed’ connection and arrangingconnections locally. As a result, LGfL is the largest end customer in the UK, in any sector, forfibre optic data services, an achievement which provides considerable market leverage.Second, this combined purchasing power was used successfully at the procurement stage tosecure standard pricing for school broadband connections, irrespective of the actual cost to the1The small number of Authorities (The WAN LAs) which were not part of this collective procurementalready had local area networks, managed by the LAs. These LAs receive a high bandwidth ‘feed’from the LGfL network and make local arrangements for the connection of schools to the feed.6

supplier of installing the fibre, which in some cases has greatly exceeded the revenue. No otherregion in the UK has secured a similar arrangement.Although the Trust’s contracts with LAs and the infrastructure supplier provide for price reviews,and adjustments in line with inflation, the standard charges for school connections have thus farremained stable since 2001, with a single adjustment of 5% applied in 2004, a further 4.5%adjustment was agreed in April 2009 and this is reflected in the pricing tables below.LGfL standard annual rates for existing broadband services (Broadband Connection or ‘BBC’) toLondon LA maintained schools are:Primary, Special Schools, PRUs and other LGfL registerededucational establishments with up to 20 PCsAnnualBBC 2Mbps Primary £3,450.25BBC 5Mbps Primary £3,949.00BBC 10Mbps Primary £6,267.91BBC 20Mbps Primary £11,521.13BBC 100Mbps Primary £15,268.23Secondary Schools, Libraries, CLCs and other LGfL registerededucational establishments with over 20 PCsAnnualBBC 2Mbps Secondary £3,450.25BBC 5Mbps Secondary £5,814.33BBC 10Mbps Secondary £7,105.79BBC 20Mbps Secondary £11,521.13BBC 100Mbps Secondary £15,268.23New services: changes in the underlying costs of fibre circuits have necessitated an adjustmentfor services which require the installation of a new fibre bearer to revised prices shown below.Where a bandwidth upgrade is required which can be accommodated using the existing bearer,the lower LGFL standard rates will apply. Prices for upgrades or shifts will supersede anypreviously agreed promotional pricing.New Service Provision Set Up AnnualPrimary, Special Schools, PRUs and other LGfL registerededucational establishments with up to 20 PCsBBC 2Mbps Primary £2,921.63 £5,219.78BBC 5Mbps Primary £4,750.00 £6,267.91BBC 10Mbps Primary £9,851.10 £6,635.75BBC 20Mbps Primary £9,851.10 £13,062.50BBC 100Mbps Primary £9,851.10 £17,759.78Secondary Schools, Libraries, CLCs and other LGfL registerededucational establishments with over 20 PCsBBC 2Mbps Secondary £2,921.63 £5,219.78BBC 5Mbps Secondary £8,713.95 £5,814.33BBC 10Mbps Secondary £9,851.10 £9,143.75BBC 20Mbps Secondary £9,851.10 £13,062.50BBC 100Mbps Secondary £9,851.10 £17,759.78AcademiesBBC 10Mbps £9,851.10 £9,143.75BBC 20Mbps £9,851.10 £13,611.13BBC 100Mbps £9,851.10 £19,448.23Upgrades - Primary2 – 5mbps £1,200 £3,949.002 – 10mbps £7,000 £6,267.915 – 10mbps £6,600 £6,267.912, 5 or 10 – 20mbps £4,750 £13,062.502, 5 or 10 – 100mbps £4,750 £17,759.7820 – 100mbps £1,200 £15,268.237

Upgrades – Secondary2 – 5mbps £5,800 £5,814.332 – 10mbps £7,000 £7,105.795 – 10mbps £2,888 £7,105.792, 5 or 10 – 20mbps £4,750 £13,062.502, 5 or 10 – 100mbps £4,750 £17,759.7820 – 100mbps £1,200 £15,268.23Upgrades - Academies10 – 20mbps £4,750 £13,611.1310 – 100mbps £4,750 £19,448.2320 – 100mbps £1,200 £19,448.23‘B end’ or Ext Shifts and Changes - Primary Set up AnnualExt Shift, 2mbps,Bespoke £5,219.78Ext Shift, 5mbps pricing, £6,267.91subject toExt Shift, 10mbps £6,635.75surveyExt Shift, 20mbps £13,062.50Ext Shift, 100mbps £17,759.78‘B end’ or Ext Shifts and Changes - SecondaryExt Shift, 2mbps,Bespoke £5,219.78Ext Shift, 5mbps pricing, £5814.33subject toExt Shift, 10mbps £9143.75surveyExt Shift, 20mbps £13,062.50Ext Shift, 100mbps £17,759.78B end’ or Ext Shifts and Changes - AcademiesExt Shift, 10mbpsBespoke £9,143.75Ext Shift, 20mbps pricing, £13,611.13subject toExt Shift, 100mbps £19,448.23surveySchools wishing to order or upgrade should contact LGfL’s infrastructure partner SynetrixHoldings Ltd via education@synetrix.co.uk. Because of the substantial costs involved, whereverpossible, B-end (i.e. school end of the fibre) shifts should be avoided.For the technically minded, there are four schemes under which a school’s computers can beallocated IP (Internet Protocol) addresses:OPTION 1 - LGfL supplied private address rangeThis option provides a school with a range of private IP addresses. LGfL provides up to 6 “ClassC” ranges of 255 IP addresses per connection. These ranges can be allocated across thenetworks according to your requirements.OPTION 2 – Public IP addresses with school’s own managed firewallThis option is suitable where a school would wish to have total control and responsibility fornetwork security. LGfL will supply the school with a quantity of public IP addresses for use on itsfirewall. The quantity of IP addresses supplied will be based on the current and expected usage.All firewall policies and Network Address Translation (NAT) are the responsibility of the school.OPTION 3 - Retaining existing IP address rangesIf a school wishes to maintain their existing IP address scheme then, in most instances, this canbe accommodated by use of NAT. If a school has multiple networks LGfL will provide dynamicNAT, such that each network will appear as a single IP address to an external site. LGfL willprovide static NAT for devices that need to be externally accessible, such as web servers orSMTP email servers. Firewall policies to protect access to such devices from the Internet areprovided by the WAN (wide area network) Management and Security service.OPTION 4 – School’s own public IP addresses with your own managed firewallThis option uses the schools own public IP addresses. To use this option the school must haveprovider independent public IP addresses assigned directly.8

Small Site ADSLReferenceServiceBrief DescriptionPackageThis LGfL ServiceSmall Site ADSLSmall Site ADSLThis service provides very small units (less than 7 computers) withan alternative to the EDGE Network connection above.Small site annual school paymentis supported by SynetrixFor very small units, such as a small pupil referral unit, where there are less than 7 connecteddevices, a connection to the LGfL network can be provided using ADSL at a lower cost than afibre connection.The annual charge is £1,320 (set-up £200).https://support.lgfl.org.uk/public/docs/lgfl_services/SF_ADSL.pdfContent HostingReferenceServiceBrief DescriptionPackageThis LGfL ServiceContent HostingContent HostingThis service provides the storage for on-line content resourcesLA pooled fundsis managed directly by LGfLLike the engines in a liner, this service is largely invisible to users, but it is equally essential.LGfL invests heavily in hosting capacity in order to ensure that LGfL on-line resources will alwaysbe available, quickly and easily, irrespective of how many users may simultaneously request thesame resource. The LGfL hosting platform is ‘resilient’, which means that if one hosting centrewere to fail, users would not be aware, because another centre would continue the service.London MLE Web Site HostingReferenceServiceBrief DescriptionPackageThis LGfL ServiceMLE websiteLondon MLE Website HostingThis service provides a way to create, store and publish websitefrom information stored in the Managed Learning Environment.MLEis supported by FronterLGfL offers two means to host a school’s website. This is the first option.Users of the London MLE are able to create web facing content using Web-Fronter, a new facilityin Fronter, developed at the request of LGfL.Synetrix Hosted Web Site – first instanceReferenceServiceBrief DescriptionPackageThis LGfL ServiceFirst Synetrix websiteFirst Synetrix Hosted WebsiteThis service provides storage and publication of a website createdwith proprietary site-creation toolsIncluded in annual school payment for broadband connectionis supported by Synetrix9

LGfL offers two means to host a school’s website. This is the second of these options.The service is a shared-server Microsoft Windows based web hosting service, suitable for mostsmall to medium size web sites. It supports classic ASP, ASP.NET and PHP scripting andincludes MySQL database hosting. An administration portal is provided to allow users to managetheir own website configuration. Users create their content offline.A single instance of the web hosting service, with initial storage space of 55Mb, is included withthe school’s broadband service. Additional space is available at £100 per 1Gb (set-up £50). Thisservice does not include training or support and users will need to know how to use theappropriate tools.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_WebHosting.pdfSynetrix Hosted Web Site – additional instanceReferenceServiceBrief DescriptionPackageThis LGfL ServiceAdditional Synetrix websiteAdditional Synetrix Hosted WebsiteThis service provides storage and publication of a website createdwith proprietary site-creation toolsSeparate annual chargeis supported by SynetrixLGfL offers two means to host a school’s website. This is the second of these options.The service is a full web hosting service inclusive of cgi-bin (database) functionality. Users createtheir content off-line using their chosen proprietary tools (e.g. Front Page) and use ftp (file transferprotocol) to upload content to the site. A single instance of the web hosting service from Synetrix,with allocated total storage space, is included with the school’s broadband service.Additional instances are available at £80pa with additional space at £100pa per 1Gb (set-up £50).This service does not include training or support and users will need to know how to useappropriate tools.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_WebHosting.pdfDomain Name Hosting (DNS)ReferenceServiceBrief DescriptionPackageThis LGfL ServiceDNSDomain Name HostingThis service provides a hosting service for a single or multipledomains.First DNS included in annual school payment for broadbandconnection. Additional provided by LA pooled funds.is supported by SynetrixThe DNS hosting service is provided by Synetrix.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_DNS.pdfDomain Name Hosting – for StaffMail and LondonMailReferenceServiceBrief DescriptionPackageThis LGfL ServiceStaffMail DNSAdditional Domain Name HostingThis service provides a hosting service for additional domains.LA pooled fundsis supported by AtomwideA DNS service for domains used for StaffMail and LondonMail managed for LGfL by Atomwide10

Broadband Resilience ServiceReferenceServiceBrief DescriptionPackageThis LGfL ServiceBroadband Resilience ServiceBroadband Resilience ServiceThis service provides schools with a backup connection to the LGfLso that service will continue even if the primary connection fails.Separate set-up and annual chargeis supported by SynetrixThe LGfL network has an excellent track record of continuity of service, and a history of SLAmetrics is available to verify this.However, schools are typically linked to the network via a single fibre connection, whichrepresents a single point of failure. This service provides the means for a school to invest in asecond lower cost connection using an ADSL link which routes back to the core network via adifferent route. Although the capacity of the fail-over ADSL link is significantly less than the fibrelink, essential services such as email can (in the event of a failure in the main fibre link) bemaintained, as well as slower access to remote (Internet or other) resources.The annual charge is £2,517 (set-up £2,664)https://support.lgfl.org.uk/public/docs/lgfl_services/SF_BRS.pdfNetwork Health ChecksReferenceServiceBrief DescriptionPackageThis LGfL ServiceNetwork Health CheckNetwork Health CheckThis service provides schools with a network health check.Separate one-off chargeis supported by SynetrixIt has been a common occurrence for the LGfL Customer Service Centre to receive service callsfor schools wishing to report a ‘slow connection’. It is a common perception that when theexperience of the user at the computer ‘desktop’ is slow, the reason must be the LGfL connection.In practice, this is rarely the case, as can readily be established by attaching a (laptop) computerto the switch where the LGfL service is presented on site.In some cases, the slow experience at the desktop is the result of weaknesses in the design orconfiguration of the school’s on-site local area network and poorly-configured proxy servers are acommon culprit. School networks have sometimes developed in an irregular way without expertoversight, and a school may lack the expertise in-house to accurately assess the performance ofits in-house network.The LGfL Network Health Check Service provides a means to obtain a cost-effective assessment,diagnosis and recommendations of any required remedial action.The one-off charge for this service is £485 for a Primary school and £695 for a Secondary school.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_HealthCheck.pdfSecure Remote Access ServiceReferenceServiceBrief DescriptionPackageThis LGfL ServiceSecure Remote Access ServiceSecure Remote Access ServiceThis service allows secure access to school networks and serversfrom outside school.Separate set-up and annual chargeis supported by Synetrix11

This service provides the means for senior management (for example) to access servers andother assets connected to the school’s internal network from a remote location (e,g, using one’shome broadband service).There are agreed charges for this LGfL service, including an annual user licence of £59.37pa.Set-up costs will depend on the amount of support required and are available from Synetrix.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_SRA.pdfCentraStageReferenceServiceBrief DescriptionPackageThis LGfL ServiceCentraStage – Asset Management & Document ControlCentraStagePrimarily an LA or larger site service provides a hosted applicationto manage hardware, software and other network assets from acentral location. Provides the ability to upload and manageapplications, documents etc ensuring that all staff and site agentshave the latest or up to date versions on their local machines. Theservice is secured using password access control.LA or site licensing based on number of users.is supported by SynetrixThe service is charged on a price banding based on the number of devices under management,as below. There is a £850 per annum support and maintenance charge within which softwareupgrades are included.Annual fee for up to ‘N’ managed devices, based on bands, as follows:‘N’50 £750100 £1,500175 £2,625250 £3,000375 £4,500500 £5,000750 £6,0001000 £7,0001250 £8,7501500 £10,5001750 £12,2502000 £14,0002250 £15,7502500 £17,5003000 £19,5003500 £21,0004000 £22,0004500 £24,7505000 £27,5005500 £30,2506000 £33,00012

Local cache devicesReferenceServiceBrief DescriptionPackageThis LGfL ServiceCache devicesCache devicesA device which is installed within the school which stores frequentlyvisited web sites, and can also be pre-loaded with content.Single school purchaseis supported by Atomwide, Synetrix or EspressoLGfL offers a choice of three different local caching devices with varying characteristics andassociated costs. Further details, and a comparison, are available at www.local-caches.lgfl.netNetwork Time ServiceReferenceServiceBrief DescriptionPackageThis LGfL ServiceNetwork Time ServiceNetwork Time ServiceThis service offers a high precision time reference using the NTPprotocol for LA, and other LGfL-connected, servers.LA pooled fundsis supported by AtomwideThis service offers users the ability to synchronise LGfL-connected Windows 2000 and laterserver systems to a core source, calibrated by external services such as the MSF radio timesignal, and GPS satellites, to atomic clock standards.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_NTP.pdf13

Security ServicesSecureStoreReferenceServiceBrief DescriptionPackageThis LGfL ServiceSecureStoreSecureStoreThis service provides secure off-site storage of data.Separate annual chargeis supported by SynetrixThis service provides off-site storage of data, typically to avoid the situation where back-up tapeson site are lost (e.g. by fire, flood or burglary) at the same time as the source data. It also allowsgreater confidence in the ease of restoring data if such a disaster does occur. There is aminimum requirement per site of 1 server or 10 pc licenses at £250 per annum and 50GB ofstorage space at £400https://support.lgfl.org.uk/public/docs/lgfl_services/SF_SecureStore.pdfURL FilteringReferenceServiceBrief DescriptionPackageThis LGfL ServiceURL FilteringURL Filtering (Unique Resource Locator = web site)This service filters web content and blocks inappropriate content.Separate annual charge at either LA or School levelis supported by SynetrixThe Internet is an open system with huge numbers of independent, unregulated contributors;consequently it is simultaneously wonderful and horrible. For LGfL, making the Internet safe forschools has been one of its greatest challenges and triumphs. Through Synetrix, LGfL suppliesa sophisticated filtering system which schools can, if necessary, adapt (i.e. configure locally) tomeet their own particular requirements, or operate using the Becta accredited standard LGfLpolicy configuration.This service is procured by almost all member LAs, on a LA-wide basis, for an annual fee of£5,679 (set-up £1000) covering the service for all of its schools. It is also available on a perschool basis for which the annual fee is £85.92 (set up £50)https://support.lgfl.org.uk/public/docs/lgfl_services/SF_URL.pdfUser-Level URL FilteringReferenceServiceBrief DescriptionPackageThis LGfL ServiceUser-level URL FilteringUser-level URL FilteringThis service filters web content and blocks inappropriate content.Separate annual charge at either LA or School levelis supported by SynetrixThe URL filtering service described above provides protection for the school using a single policyfor the school. User Level URL filtering allows a range of different policies to be applied todifferent groups, for example younger pupils, older pupils, and staff. This service also providesthe means to track and establish ‘who did what, when?’This LGfL service is available on a per school basis at £225pa (set-up £145). This servicerequires Pupil Level Unified Sign On (see information about the Pupil Level USO and aboutAuthentication below).14

WAN Management and Security at LA levelReferenceServiceBrief DescriptionPackageThis LGfL ServiceLA WAN (wide area network) ManagementLA WAN Management and SecurityThis service provides a basic degree of connection configuration toLocal Authorities.Annual LA core paymentis supported by SynetrixThe LGfL Core network is capable of configuring school and LA connections in a way which isappropriate to local circumstances. For example, a user on a school network may be allowed toaccess systems on the Councils’ Corporate network or be prevented from doing this. A basiclevel of LA configuration changes is included in the core service to LAs.This basic level of service to Local Authorities is included in the annual LA core payment.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_WMS.pdfWAN Management and Security at School levelReferenceSchool WAN (wide area network) ManagementServiceSchool WAN Management and SecurityBrief Description This service provides a basic degree of connection configuration atindividual establishment level.PackageSeparate set-up and annual chargeThis LGfL Service is supported by SynetrixThe LGfL Core network is capable of configuring school connections in a way which is appropriateto local circumstances. For example, within the overarching LEA default WAN Managementservice, specific individual access links between an assigned group of schools can be enabled,e.g. a split site school may be linked, giving access to servers or printers on the other site.The LA WAN Management and Security Service provides basic level of LA configuration changesat LA level, this service provides similar configuration service at an individual site level. It isavailable at a charge of £150pa (set-up £350) per school site.Email Content Control and Virus ControlReferenceEmail Content ControlServiceEmail Content Control and Virus ControlBrief Description This service monitors email communications and removesinappropriate messages.PackageSeparate annual charge at either LA or School levelThis LGfL Service is supported by SynetrixEmail is a common means for the malicious conveyance of computer virus infection, and over80% of incoming email is unwanted ‘spam’.This LGfL service filters outgoing and incoming email, to remove emails containing spam,obscenity, and suspected viruses.This service is procured by almost all member LAs, on a LA-wide basis, for an annual fee of£16,000 covering the service for all of its schools (£1000 set up). It is also available on a perschool basis for which the annual fee is £206.53 (£50 set-up)https://support.lgfl.org.uk/public/docs/lgfl_services/SF_ECC.pdf15

Anti-Virus ProtectionReferenceServiceBrief DescriptionPackageThis LGfL ServiceAnti-VirusAnti-Virus ProtectionProvides protection of school computers against virus infection.Sophos anti-virus is supplied as part of the Email Content ControlServiceis supported by SynetrixThis service provides for the protection of school computers (including staff laptops and homecomputers) against virus infection. Sophos anti-virus software is provided with the Email ContentControl service.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_Sophos.pdfAnti-Virus Dynamic Live UpdateReferenceServiceBrief DescriptionPackageThis LGfL ServiceAnti-Virus UpdateAnti-Virus Dynamic Live UpdateEnsures Sophos anti-virus protection installed on school computersis kept up to date against new strains of virus infectionSophos Enterprise servers and software are provided using LApooled fundsis supported by AtomwideLGfL provides the means for school computers – including staff laptops and home computers tobe kept protected against virus attack. This service additionally ensures that the protection isupdated regularly and automatically without the need for further manual intervention. The serviceis authenticated through the Unified Sign On service, which is described further below.Forensic - Desktop Content ControlReferenceServiceBrief DescriptionPackageThis LGfL ServiceForensicDesktop Content ControlThis sophisticated service provides the means for schools to recordcomputer user activitySeparate annual chargeis supported by SynetrixThis sophisticated service provides the means for schools to record computer user activity and ifnecessary flag up alerts to an administrator of potential abuse.The charge for this service is as follows:Primary school £995paSecondary school £2,500pahttps://support.lgfl.org.uk/public/docs/lgfl_services/SF_DCC.pdf16

Remote CCTV MonitoringReferenceServiceBrief DescriptionPackageThis LGfL ServiceRemote CCTV monitoringRemote CCTV monitoringThis service provides the means to remotely monitor the school siteusing closed circuit televisionSeparate Set-up and annual chargeis supported by SynetrixThis service allows the LGfL broadband connection to add further value by providing the means toremotely monitor the school site using closed circuit television. A remote monitoring station usessophisticated software to sense movement and can collect and record images in a secureenvironment capable of producing submissible evidence in cases where legal action is taken.A range of options are available, including:4 Camera System £4,193.55pa (set-up £12,186.90) [subject to survey]16 Camera System £5,000.00pa (set-up £25,032.14) [subject to survey]https://support.lgfl.org.uk/public/docs/lgfl_services/SF_CMP.pdfE-Safety GuidanceReferenceServiceBrief DescriptionPackageThis LGfL ServiceE-SafetyE-Safety GuidanceE-Safety Conferences and eventsLA pooled fundsis managed directly by LGfLLondon LA professionals have worked together through LGfL to develop a comprehensive set ofresources to support schools in developing and implementing policies and in keeping childrensafe on-line. These resources can be accessed on-line via www.safety.lgfl.netLGfL has recognised the need to provide professional development opportunities for schoolleaders in regard to e-safety awareness and arranges regular free-to-attend conferences whichhave been invariably well attended and well received. For details contact office@lgfl.org.ukAcceptable Use PolicyReferenceServiceBrief DescriptionPackageThis LGfL ServiceAcceptable Use PolicyAcceptable Use PolicyAcceptable Use Policy TemplatesLA pooled fundsis managed directly by LGfLAll connected schools are required to subscribe to the LGfL Acceptable Use Policy and to developand implement their own School Acceptable Use Policy for which templates are provided viawww.safety.lgfl.netLGfL Authentication and Interoperability FederationReferenceServiceBrief DescriptionPackageThis LGfL ServiceLGfLaai FederationFederated management of authentication and interoperabilityprotocolsThis provides users with authenticated access to web-basedresources and interoperability of information across supplierplatforms.LA pooled fundsis supported by Atomwide, Fronter and Synetrix17

LGfL successfully implemented the International Web-2 Shibboleth protocol in June 2005. Thiswas the first school-serving Shibboleth implementation anywhere in the world, and with supportfrom supplier partners, LGfL was awarded the ‘Computing’ Public Sector Project of the YearAward as a consequence.The Shibboleth protocol provides a means to allow access to multiple web based (http) resourcesusing a single login. The Shibboleth protocol does not apply to non-web based resources such asMicrosoft Outlook email which uses protocols collectively referred to as Exchange Server.The LGfL USO is fully Shibbolethised and provides access to web based and other LGfL systemsand services. Also successfully ‘Shibbolethised’, the London MLE log-in will provide a user withaccess not only to Fronter, but also to most LGfL premium content.In 2009, the LGfL implemented the Systems Interoperability Framework (SIF) protocol whichenables information in different supplier systems, or applications, to be interoperated betweenthem without having to create ‘point to point’ proprietary protocols.The SIF protocol will be an increasing requirement by the LGfL from MIS, MLE and othersuppliers to schools, the intention being both to remove the cost of developing these proprietarysolutions, and also reduce the time taken to transfer information between systems.Both the Shibboleth and SIF protocols are technical solutions which require an element of centralmanagement.The LGfL has determined that, in addition to the management of the technical aspects, both alsoneed to have an overlay of federated management that ensures compliance with data protection,child protection and the overall standard of behaviours from all participants.The LGfLaai Federation manages this federated management on behalf of the London LAs,schools and participating suppliers. www.lgflaai.netUSO for staffReferenceServiceBrief DescriptionPackageThis LGfL ServiceUSO for staffUnified Sign On for staffThis provides a unified sign on for staff accounts.LA pooled fundsis supported by AtomwideThis provides a comprehensive approach to authentication, allowing access to a range ofresources and services, not only those that are http web resources. USO is required to allowcertain other services such as updating of security software, or access to LGfL Staffmail.A ‘USO’ is a user name and password which allows access to a range of LGfL services, in school,or outside via the Internet. A staff account USO for John Smith would typically have the formatjsmith.314 (where 314 is the LA’s DCSF code). To obtain a USO, school staff should contacttheir school or LA ICT co-ordinator, or visit http://support.lgfl.org.ukhttps://support.lgfl.org.uk/public/docs/lgfl_services/SF_USO.pdfUSO for pupilsReferenceUSO for pupilsServiceUnified Sign On for pupilsBrief Description This provides a unified sign on for pupil accounts.Package LA purchase option to 31 st March 2010LA pooled funds from 1 st April 2010This LGfL Service is supported by AtomwideThis service provides a comprehensive approach to authentication, allowing pupils to access arange of resources and services, not only those that are http web resources, with the same18

username and credentials. A ‘USO’ is a user name and password which allows access to a rangeof LGfL services, in school, or outside via the Internet. A pupil USO for John Smith wouldtypically have the format smitj001.314 (where 314 is the LA’s DCSF code). This format helpsretain pupil anonymity, in line with Becta guidanceThe value of this service will increase as LAs/schools use more LGfL pupil services which requireauthentication. Additionally, schools can purchase an ADSync option to enable the use of USOcredentials when accessing school LANs using Microsoft Active Directory services.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_USO.pdfSecure File Exchange (USO-FX)ReferenceServiceBrief DescriptionPackageThis LGfL ServiceUSO-FXSecure File ExchangeThis provides for secure transfer of files over non-secureconnectionsLA purchaseis supported by AtomwideThis optional service, which is complementary to the USO service, provides a secure means forencrypting and transferring electronic files of up to 2Mb (or larger by agreement with the LA), forexample between schools and the local authority. All movements of files into and out of thetransfer system, and accesses to files, are tracked to the relevant USO account holder(s). Thetransfer system provides a secure file transfer area of a capacity based on [no of schools in LA]x 20Mb. The annual charge for the service is based on [no of schools in LA] x £42. Additionalstorage space, if required, is available at £53 per Gb pa.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_USO-FX.pdfSecond Factor Authentication (USO-OTP)ReferenceServiceBrief DescriptionPackageThis LGfL ServiceUSO-OTPSecond factor authentication using a one-time passwordThis services provides added security for strategic usersLA purchaseis supported by AtomwideOTP (One Time Password) 2nd Factor Authentication adds an additional security layer to LGfLUSO, which can be applied to specific services that grant access to sensitive data, or to servicesthat carry additional risk to network security or personal data when in use.Each supported user is provided with a key-ring size device which on request generates a digitalcode (a one-time password) as an additional authentication element for use alongside USO.There is a second option to provide the digital code as a text message to a mobile phone.The charge for this service decreases for a greater volume of units taken up within a single LA,such that for 5 tags, the charge per tag is £21 for set-up plus £10.50 per annually per tag or for250+ tags the charge per tag is £8.40 for set-up plus £5.25 per annum. More information and fullper-LA, and per-tag, pricing detail is available from LGfL.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_USO-OTP.pdf19

MIS to USO automated account updating (USO-AutoUpdate)ReferenceUSO-AutoUpdateServiceAutomated data extraction from NIS and into USOBrief Description This service provides synchronisation between a school MIS andthe school’s user accounts in USOPackage LA purchase option to 31 st March 2010LA pooled funds from 1 st April 2010This LGfL Service is supported by AtomwideUSO-AutoUpdate provides the ability to automatically extract user data from a school MIS anduse it to populate, and keep updated, USO. This, typically overnight, process, ensures thatinformation held by the school relating to the status of a member of staff or a pupil is alwayscommunicated quickly to the LGfL USO service which in turn is making authentication and servicepersonalisation ‘decisions’ based on that information.As well as increasing the accuracy of data held in USO, which is itself a benefit that allows morepersonalised services to be offered by LGfL than ever before, the service also uses a far moresecure transport methodology compared with having schools manually compile and send data foraccount creation and update purposes.USO-AutoUpdate can also be used to support, for example, the automated movement of pupilsbetween Year Groups and/or schools, and generally improves the accuracy and appropriatenessof other services such as USO-ADSync. The implementation of other enhancements such asparental access, email- or SMS-delivered attendance (absence) alerts, and reliable MLEsynchronisation, are all possible through use of this service.The annual charge for the service is based on [no of schools in LA] x £30, pro rata charged untilthe end of March 2010. As of December 2009 the service supports SIMS and Wauton SamuelMIS, with other popular MIS platform support is anticipated during 2010.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_USO-AutoUpdate.pdfAutomated SMS and email messaging (USO-AutoText)ReferenceServiceBrief DescriptionPackageThis LGfL ServiceUSO-AutoTextAutomated text and email messaging systemThis service provides a method for a school to issue messages,typically to staff, and/or parents.LA purchase (single school option available)is supported by AtomwideUSO-AutoText is an automated messaging service, which is integrated into LGfL-USO for thepurposes of management, message initiation, and recipient identification. It can deliver messagesvia SMS or email, and messages can be issued in concert with an automated process, such asabsence reporting when used with an attendance reporting module within an MIS. Messages canalso be sent manually.AutoText is typically enabled at the LA level in order to provide a very low per school cost ofdeployment and aggregate the purchase of text message credits, which are then distributed to theschools by the LA, and consumed as one per SMS message sent, or one per ten email messagessent. Issued messages can receive responses via SMS or email. A full audit trail, message costalert notification, and school-level management control, ensures practicality of use in a schoolenvironment. The whole LA annual charge for the service is based on [no of schools in LA] x£42. Message credits are sold separately in bulk. There are no installation charges for whole LAdeployment.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_USO-AutoText.pdf20

USO-OpencheckReferenceServiceBrief DescriptionPackageThis LGfL ServiceOpencheckOpencheckThis service offers an easy to use service providing real-timeinformation about the open, closed, or other status of schoolsLA pooled fundsis supported by AtomwideOpenCheck offers publicly accessible on line map, or telephone service-accessible, informationabout whether schools are open, closed, staff training, or other status that may need to becommunicated to potential visitors, parents, staff, etc.The service can be particularly useful in times of crisis, such as extreme weather conditions, fluepidemic, or other event that may render a school unable to remain open. Comprehensivefeatures designed to assist the placement of messages, including pre-formatted messages, rollingcalendars, and the ability to enter free-form messages.The web-based element of the service can be used ‘as is’, or can be used to update entries on aschool or LA’s own web site. The telephone service can be accessed by entering the relevantschool’s DCSF code when prompted during the call.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_USO-OpenCheck.pdfUSO-DigisafeReferenceServiceBrief DescriptionPackageThis LGfL ServiceUSO-DigiSafeUSO-DigiSafeThis service provides secure storage devices for data in physicaltransit, backed by a support strategy that ensures the integrity ofthe data under the governance of the Data Controller and/or the LA.School or LA purchaseis supported by AtomwideUSO-DigiSafe offers a range of USB-connected storage devices incorporating hardware-baseddata encryption, linked to the holder’s USO account, and accessed via a grid/networkindependentPIN code unique to that user and device.PIN-protected flash drives (memory sticks) and ruggedized hard drives are available, ranging incapacity from 4GB to 500GB, with the addition of biometric (fingerprint) protection as standard onall hard drives, and optional on flash memory.DigiSafe devices can be ‘unlocked’ via the LGfL centrally-managed DigiSafe Access Managementservice. In the event of any device being lost/returned, or otherwise needing to be identified/reset,or its contents revealed for legal reasons, this process can be initiated by contacting the LGfLHelp Desk to arrange for the device’s return.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_USO-DigiSafe.pdf21

Digital SignageReferenceServiceBrief DescriptionPackageThis LGfL ServiceDigital SignageDigital SignageThis service provides installation and support of single instanceschool-wide multimedia digital signage message displays.Single school purchaseis supported by AtomwideDigital Signage solutions offer an exciting way for schools to distribute dynamic and up to dateinformation to one or more AV displays such as LCD TVs, providing static or animated text,images, audio, video, RSS feeds, and even live TV or other broadcast streams.Web-based management of the system can be split between multiple administrators (including LAlevel admins) each responsible for different elements of the presentation.Presentations can bechanged according to time of day, or display location.Critically, LGfL Digital Signage solutions are provided with an optional Support Contract, and/orend-user display design and management training. No advertising is ever enforced upon a schoolpresentation solution, and no mandatory subscription charges are applied.Costs are highly competitive, with many LAs offering local support services to their schools.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_DigitalSignage.pdf22

Learning PlatformsThe LGfL currently offers two learning platforms as detailed below. LGfL is concerned to supportschools in realising the government’s target of all schools making use of a full managed learningenvironment by 2010, and in conformity with this aim the LGfL DB Education service will bediscontinued in July 2010. LGfL has provided a three year ‘overlap’ period (July 2007- July 2010)to allow schools to migrate to the new London Managed Learning Environment, powered byFronter.Guidance on migration from DB to the London MLE is available at www.help.lgfl.net under‘support documents’.Digitalbrain (DB Education)ReferenceServiceBrief DescriptionPackageThis LGfL ServiceDBDBThe original LGfL Virtual Learning EnvironmentLA pooled fundsis supported by DB EducationIn 2001, LGfL procured the ‘LGfL Portal’ service from DB Education, on an annual managedservice basis.The DB Education service is a virtual learning environment which permits a log-in for any Londonteacher or pupil, and provides access to a personal 100Mb on-line ‘space’, editing and authoringtools which can be used to create a personal or school website or on-line community, and alsoprovides authentication for access to LGfL Premium Content.This service will be discontinued with effect from 31 st July 2010.23

London MLE (Powered by Fronter)ReferenceServiceBrief DescriptionPackageThis LGfL ServiceLondon MLEManaged Learning EnvironmentThe regionally adopted Managed Learning Environment whichallows schools to meet government targets for providing pupils witha platform for learning and parents with up-to-date information.Separate per school set-up and annual feeis supported by FronterA consultation in 2006 led to a clear consensus for London LAs to challenge industry for thesupply of a new MLE for London schools. The clear business case for a regional approach toproviding a learning platform is based on an established track record of collaboration synergiesand excellent value for money, as well as the significance of the Capital having one of the highestlevels of pupil mobility between schools in Europe.The LGfL London MLE service is purchased through LGfL on a school-by-school basis, for setfees, based on school size.The current fee structure for the London MLE is:Primary SchoolsSet-Up Annual1 - 150 Students and staff £1,250 £1,000151 - 300 Students and staff £1,750 £1,750301 - 500 Students and staff £2,250 £2,250501+ Students and staff £2,500 £2,500Discount on set-up if no MIS integration -£500Secondary SchoolsSet-UpAnnual1 - 250 students and staff £2,000 £2,000251 - 750 students and staff £3,500 £5,000751 - 1250 students and staff £4,500 £6,0001251+ students and staff £5,000 £7,000Full details of the London MLE service description are available at www.londonmle.net24

Curriculum and Development ServicesProfessional Development for School LeadersReferenceServiceBrief DescriptionPackageThis LGfL ServiceLeadershipProfessional Development of School LeadersThis two and a half day leadership programme looks at the interrelationshipbetween digital technology and learning in schools. Itprovides opportunities for leadership teams to develop anunderstanding of the fundamental impact ICT is having on the waypupils learn and how we respond as educationalists. Theprogramme aims to support leaders in developing appropriatestrategies that meet the needs of twenty first century learners.Delivered by specialist consultants and/or LA Advisors, supportedwhere appropriate by LGfL Curriculum Consultantsis managed directly by LGfLLGfL recognises the importance of working with school leaders and supporting their thinking in thearea of transformation through effective use of new technologies. If school leaders do not have adeveloped understanding of how ICT can be used to enhance learning and attainment, and howto instigate change through the effective use of ICT, then there is a material risk that much of thepotential benefit LGfL services offer to schools will be wasted or marginalised.Participation in the delivery of a new two and a half day training programme will be offered to allLondon LAs over a three-year period. While its principles will continue, the course programmewill evolve and reflect a changing landscape.Focus AreasThe role of technology in instigating and supporting change in1. Whole school improvement2. Change Management, including impacts on and changes for the workforce3. Delivering ECM outcomesContent Areas1. Technology as an enabler of personalisation2. Improved parental engagement and extending learning and facilities with thecommunity3. Implementation of changes to the curriculum4. Building a sustainable and appropriate ICT infrastructure5. Implementation of the London Managed Learning Environment6. Well developed and implemented e-safety policiesFor booking information please go to www.ngl.lgfl.net25

Curriculum ConsultantsReferenceServiceBrief DescriptionPackageThis LGfL ServiceCurriculum ConsultantsCurriculum ConsultantsProvides access to Curriculum Consultants to support schools andlocal authorities in making best use of LGfL servicesSeparate annual payment (purchased at LA level and deployed toschools as directed by LA)is managed directly by LGfLCurriculum Consultants are qualified and experienced teachers who are experts in thedeployment of LGfL resources to enhance learning and raise attainment. LGfL introduced thisservice in 2005 in response to the expressed need of LAs for support in introducing anddeveloping the effective use of LGfL resources within schools.The success of this service is reflected in a number of ways including the way in which the originalteam of four Consultants has trebled in size in response to demand.LAs are asked in February each year to indicate, and commit to, the number of half day sessionsrequired in the following academic year. LGfL then moves to ensure that suitable consultants areavailable to meet the overall level of demand.LGfL covers consultants’ employment, equipment, training and travel costs from funds derivedfrom LAs subscriptions to the service which in academic year 2010/11 is charged at a standardrate of £209ex vat per half-day (morning, afternoon or twilight) session.www.consultants.lgfl.netAs part of the Curriculum Consultants’ own CPD, and in response to a request from LAslast year, the Curriculum Consultant Team has devised the following resource.School Closure CurriculumReferenceServiceBrief DescriptionPackageThis LGfL ServiceCurriculum ConsultantsSchool Closure CurriculumProvides a standalone curriculum which schools can choose toutilise as and when the school is subject to closureLA pooled fundsis managed directly by LGfLThis service is new to the collection of pedagogical resources available to London schools fromthe LGfL.It is complementary to, but not reliant upon, the OpenCheck service by which schools maycommunicate their status to parents and other parties.There are a number of reasons why there could be widespread school closures in London(including a pandemic and severe weather conditions). Should such a situation arise, LGfL has awealth of online content to support a school closure curriculum for teachers, children andsignificant carers. To that end LGfL has provided a week’s worth of learning activities to helpsignificant carers provide their children with a way to sustain their education from home.The School Closure CurriculumThe LGfL School Closure Programme is based on the default position that a pupil at home willhave a significant carer available to guide the pupil through a simple and accessible range ofactivities. As the significant carer might be a parent, grandparent, child minder or elder sibling etcwith little expert knowledge of the National Curriculum, the School Closure Programme KS1 and26

KS2 resources have been designed to be a template which replicates typical familial patterns, forexample, a parent and child reading a story together.The KS3 resources assume a greater amount of independent and cross-curricular learning.Although there is content to support KS4 on LGfL, KS4 is viewed as being broadly covered by theneed for students to undertake either revision or coursework (dependant on the time of year).This curriculum has the following characteristics:• Broadly appropriate / relevant curriculum material for KS1, KS2 and KS3 available to allLondon schools.• Open ended tasks that offer more potential for work and a differentiated learningexperience.• All learning activities include an introduction along with final assessment/questions sousers can clearly grasp the aims of the work.• The activities feature two or three core tasks with opportunities for extension.• The school closure curriculum will be accessible via www.closure.lgfl.net• Schools may respond in a variety of ways to the school closure curriculum including:- Using it as a basis to come up with their own tailored curriculum more appropriateto the needs of their students / school community- Publicising its existence before any school closures occur- Publicising its existence at the time of needTeaching and Learning Digital ContentReferenceServiceBrief DescriptionPackageThis LGfL ServicePremium Digital ContentPremium Digital ContentCurriculum content which is licensed for use in all schoolsLA pooled fundsis managed directly by LGfLThrough pooling of funds and the collaborative work of the LGfL Editorial Board, London LAs haveput in place for schools a wide range of premium content covering Key Stages 1 - 4 and theFoundation Stage. Combined purchasing power and effective negotiations have securedenormous discounts and savings. No other region in the UK has anything similar in scale orscope to the content offering which is freely available to schools connected to the LGfL, via thecontent grid linked via www.content.lgfl.netSeparate guides are available from LGfL setting out:“What’s on LGfL for…. Science”,“What’s on LGfL for Primary Schools?”“What’s on LGfL for Secondary Schools?” etc for which please see www.content.lgfl.netAccess in school to these resources is authenticated simply by the school being directlyconnected to the LGfL network. Access outside of school is also available using a LGfL log-in,which can be a USO, London MLE or DB log-in. Access through DB will cease when the DBEducation service ceases in July 2010.27

Networked Weather StationsReferenceServiceBrief DescriptionPackageThis LGfL ServiceWeather StationsNetworked Weather StationsThis service compiles live weather informationLA pooled fundsis supported by AtomwideThe LGfL weather stations service collects and compiles real data from weather stationsthroughout the London region, from other locations in the UK, and in the future from locationsabroad. Facilities to graph and compare historical data for a range of measurements from varyinglocations make this a valuable source of real data for curriculum and other purposes.LGfL makes this service available to London and the wider National Education Network, viawww.weather.lgfl.net .https://support.lgfl.org.uk/public/docs/lgfl_services/SF_Weather.pdfPodcastingReferenceServiceBrief DescriptionPackageThis LGfL ServicePodcastingPodcastingProvides the ability to create and store podcasts that are thenavailable for downloading.LA pooled fundsis managed jointly by LGfL and AtomwideThe LGfL Podcasting Service enables teachers to set-up their own podcasts. This has beenfound to be an exciting and stimulating learning tool, not least in literacy, language development,and developing a sense of audience. The service is accessible via www.podcasting.lgfl.net and tocreate podcasts needs only a microphone and a staff USO log-in.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_Podcast.pdfVideo CentralReferenceServiceBrief DescriptionPackageThis LGfL ServiceVideo CentralVideo Upload ServiceProvides the ability to upload and store video files of up to 1Gb thatare then available for downloading and playing on-line.LA pooled fundsis managed jointly by LGfL and AtomwideThis service provides a safer alternative to video upload services found on the Internet and allowsa user with a staff USO to upload and store video files which can then be displayed on-line. Theservice, which is accessible via www.videocentral.lgfl.net supports video files in a variety offormats of up to 1Gb. Once uploaded, the file is encoded ready for streaming and the embedcode is also available to enable users to incorporate their video materials within London MLEpages.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_VideoCentral.pdf28

Video ConferencingReferenceServiceBrief DescriptionPackageThis LGfL ServiceClick-to-meetClick-to-meet Video ConferencingThis service provides a basic Video Conferencing facilityLA pooled fundsis supported by Atomwide and SynetrixLGfL offers two levels of video conferencing. This is the first of these two services. This service issimple to access and operate and allows many-to-many video conferencing as well as one-to-onevideo conferencing.Click-to-meet is typically used with small ‘clip-on’ cameras. It can also be used with higher qualityH323-compliant ‘end point’ equipment, although this higher level of equipment is most effective ifused in conjunction with the LVC-Net service detailed below.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_C2M.pdfLVC-Net – London Video Conferencing NetworkReferenceServiceBrief DescriptionPackageThis LGfL ServiceLVC-NetLondon Video Conferencing NetworkThis service provides a guaranteed quality of service which allowsreliable and quality assured video conferencing to take place.Separate annual chargeis supported by SynetrixTo ensure a high quality and assured experience when using video conferencing equipment overthe LGfL network, LGfL has worked with partners to develop LVC-Net, a separate virtual networkwhich in effect reserves capacity on the school’s connection and on the core LGfL network inorder that video conferencing data receives priority.This charge for this service is £150pa (minimum 3 years). The service may be ordered fromLGfL’s infrastructure partner Synetrix.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_LVCNet.pdfLA Guidance on Video ConferencingReferenceServiceBrief DescriptionPackageThis LGfL ServiceLA Video Conferencing guidanceGuidance on Video ConferencingThis service provides guidance on the installation and use of VideoConferencing facilities.LA pooled fundsis managed directly by LGfLLGfL is able to provide advice on the selection of appropriate high quality video conferencingequipment (H323 end points) and to assist in purchasing at best value prices.LGfL also provides advice and guidance on video conferencing which at LA level is provided fromLA pooled funds. For further information see www.vc.lgfl.net29

Email HostingFollowing a review in Spring 2008 LGfL has introduced new ‘industry strength’ email services forschool staff (‘StaffMail’), and students (‘LondonMail’ and ‘SafeMail’). The email service includedin the DB Education LGfL Portal will continue to be available only until July 2010. Guidance onmigration to new email services is available via www.help.lgfl.netStaffMailReferenceServiceBrief DescriptionPackageThis LGfL ServiceStaffMailStaff Email ServiceThis provides all staff with a secure and resilient email service.LA pooled fundsis provided by LGfL and supported by AtomwideAn Exchange 2007 service, resiliently hosted by LGfL in the core of the LGfL network. Thisservice has high reliability and has been developed and implemented in response to the maturingneeds of schools for a business-critical service. LGfL developed StaffMail as a dual hosted,resilient system to provide high reliability and capacity for London schools’ staff andadministration. Access to StaffMail is secured by use of a LGfL USO log-in freely available to allstaff (see section on USO).https://support.lgfl.org.uk/public/docs/lgfl_services/SF_StaffMail.pdfLondonMailReferenceServiceBrief DescriptionPackageThis LGfL ServiceLondonMailPupil Email ServiceThis provides all pupils in a school with a secure and reliable emailservice.LA pooled fundsis provided by LGfL and supported by Atomwide and MicrosoftProvided for pupil use, this is an MS Exchange based service, hosted for LGfL in partnership withMicrosoft. LondonMail includes a number of additional features alongside email but is not dualhostedand resilient in the same way as StaffMail.Access to LondonMail is secured via either a LGfL USO login, if the LA has subscribed to theUSO service, or (until 31.3.10) a ‘USO-lite’ login provided at no charge by LGfL only for use withLondonMail.https://support.lgfl.org.uk/public/docs/lgfl_services/SF_LondonMail.pdfSafeMailReferenceServiceBrief DescriptionPackageThis LGfL ServiceSafeMailPupil Email Service with restricted functionalityThis provides all pupils in a school with a secure and reliable emailservice.LA pooled fundsIs provided by LGfL and supported by Atomwide and MicrosoftProvided for pupil use, this system restricts incoming and outgoing mail to addresses within thedomain. This is an MS Exchange based service, hosted for LGfL in partnership with Microsoft atthe central European hosting centre in Dublin. Access to SafeMail is secured via either a LGfLUSO login, if the LA has subscribed to the USO service, or (until 31.3.10) a ‘USO-lite’ login whichis provided at no charge by LGfL only for use with SafeMail.30

Other ServicesThe London Public Services Network (LPSN)ReferenceServiceBrief DescriptionPackageThis LGfL ServiceLPSNThe London Public Services NetworkThis service utilises the LGfL infrastructure to provide a secureservice for member councils beyond connectivity for schoolsSeparate set-up and annual chargeis managed directly by LGfL in collaboration with ‘London Connects’The completion of a high specification network connecting all London maintained schools andlocal authorities has provided an opportunity to utilise the pan-London network infrastructure forwider council needs and opportunities. LPSN is both an alternative re-branding of LGfL servicesand a separate logical network which subsists upon the LGfL infrastructure.LPSN provides a resilient gateway from LGfL to the Health Service national ‘N3’ network enablingsecure sharing of data between social services departments and the health service, as well as agateway to Government Connect which, with agreed secure ‘codes of connection’ in place, is nowthe preferred means for councils to access systems at Department of Work and Pensions andother departments via the GCSx secure network.Connection via LPSN also provides the means for councils to generate strategic savings throughthe development of shared services.The Pan-London Admissions RegisterReferenceServiceBrief DescriptionPackageThis LGfL ServiceThe Pan-London Admissions RegisterThe Pan-London Admissions RegisterThis service provides a clearing house between individualauthority’s admissions systems.Separate annual charge to each LAis managed directly by LGfLThe pan-London Admissions Register provides a clearing interface between councils’ individualadmissions systems which ensures the early allocation of a secondary school place to themaximum possible number of children, by eliminating the earlier practice of parents applying for,and holding, a school place in more than one authority.The On-line E-admissions ServiceReferenceServiceBrief DescriptionPackageThis LGfL ServiceeAdmissionsOn-line eAdmissions serviceA public facing admission service for Local Authorities. This serviceprovides parents with the means of making an on-line applicationfor admission to a schoolSeparate annual charge to each LAis managed directly by LGfL and supported by AtomwideThe LGfL manages public-facing services for London local authorities, and Surrey CountyCouncil, in the arena of school admissions.31

This service has attracted increasing numbers of parents as the preferred means of securinginformation, selecting schools, ordering preferences and making an on-line application. This LGfLmanaged service makes it easier for parents and carers to apply for school places and allowsthem to search for information and apply online for primary and secondary schools, and in someboroughs for nursery, junior and middle schools. www.eadmissions.org.ukBSF administered LGfL servicesReferenceServiceBrief DescriptionPackageThis LGfL ServiceBSFBSF administered LGfL servicesThis allows LGfL services to be integrated into BSF ICT provisionSee belowis managed directly by LGfLLGfL Trust, a non-profit making public sector body, initially set-up to procure and supply servicesto its member LAs, has taken the necessary steps to enable continued supply of services toschools which are subject to BSF.As an early response to the BSF ICT Output Specification, LGfL considered with its commercialpartners the option to provide enhanced service parameters and/or contract terms at chargeswhich reflect the enhanced terms.This option remains. However at the time of writing no authority or BSF provider has wished topursue this, recognising that the existing service and terms have served LAs and their schoolswell for some years. The BSF predisposition of transferring risk through the supply chain hasbecome less prevailing when all parties have recognised the low risk represented by the LGfL’slong history of consistent good performance.Opinion to date has been to maintain the current arrangements in terms of service, terms,charges, and contractual relationships i.e. the LA has remained the LGfL customer for broadbandand related services, and the services have continued.LAs, LEPs or BSF bidders requiring further information on LGfL services are invited in the firstinstance to contact office@lgfl.org.ukLGfL for AcademiesReferenceServiceBrief DescriptionPackageThis LGfL ServiceLGfL for AcademiesLGfL for AcademiesThe provision of LGfL services direct to AcademiesSeparate Charge from LGfL to Academies, with the possibility of acontribution from Academies to LA being factored into grantdistribution calculations.is managed directly by LGfLLGfL would not wish pupils at Academy schools to be disadvantaged by being disenfranchisedfrom the LGfL service offering, and LGfL has worked with its commercial partners to developterms which are appropriate to Academies.Academies may procure LGfL broadband services (and subject to this, other LGfL services) butwill pay rates which reflect an element of additional support required for a non-LA school.Currently, academy broadband rates do not reflect a contribution to the annual cost of maintainingthe core network as this is fully covered by the contributions, made under contract by memberLAs. Consequently, LAs should factor in an academy contribution to core fees and LGfLsubscriptions when considering the devolution of any grant element to academies.Academies which join and connect to the LGfL by means of taking a broadband service, will beable to benefit from LGfL premium content and a range of other ‘no-charge-to-school’ services.32

Supplier Contact detailsSupplierSynetrix Holdings LtdEmaileducation@synetrix.co.ukAddress49-51 Victoria Road Farnborough Hampshire GU14 7PATelephone LGfL Service desk No: 020 82 55 55 55 - Option 1SupplierDB Education LtdEmailsales@dbeducation.co.ukAddress84-87 Queens Road Brighton BN1 3XETelephone LGfL Service desk No: 020 82 55 55 55 - Option 2 (until 31.7.10)SupplierAtomwide LtdEmailsales@atomwide.comAddress2 Ravensquay Business Centre Cray AvenueOrpington Kent BR5 4BQTelephone LGfL Service desk No: 020 82 55 55 55 - Option 3SupplierFronter UK LtdEmailuk@fronter.comAddressFrazer House 32-38 Leman Street E1 8EWTelephone LGfL Service desk No: 020 82 55 55 55 - Option 5SupplierLondon Grid for Learning TrustEmailoffice@lgfl.org.ukAddressCI Tower New Malden KT3 4TETelephone 020 8408 4455All of the above LGfL help-desk services are available to nominated, authorised schoolrepresentatives.Other users or staff should first consult the school’s nominated representative(s). Usually this willbe the ICT Coordinator, Head of ICT, Network Manager or ICT Technician.Nominated representatives requiring the Option 3 support desk will need to quote the school’sDCSF seven-digit code.33

LGfL Services – January 2010Infrastructure ServicesCore Network annual feeAnnual LApaymentXProvidedfrom LAannualpooled fundsIncluded inbroadabndconnectionAdditionalService paidannuallyAdditionalservice oneoffpayment/setupBroadband connection X X XDNS hosting X XWeb site hostingLondon MLE Web Site HostingSmall site ADSL X XLVCNetNetwork Health ChecksBroadband resilience service X XSecure Remote Access Service X XCentraStageNetwork Time ServiceSecurity ServicesSecureStore offsite backup and recoveryWAN Management & Security (inc with core)URL FilteringEmail content control and Sophos Anti VirusAnti Virus Live-update Enterprise ServersUser Level URL Filtering X XDesktop Content ControlRemote CCTV Monitoring X XE Safety GuidanceAuthentication (Shibboleth)Authentication (Unified Sign On - USO) StaffAuthentication (Unified Sign On - USO) PupilsSecure File Exchange (USO-FX)XXXXXXXXXXfrom 1.4.10XXXXXuntil 31.3.10Second Factor Authentication (USO-OTP) X XUSO-AutoUpdateUSO-AutoTextUSO-OpencheckUSO-DigisafeDigital SignageLearning PlatformsDB Education (previously known as Digitalbrain)Xfrom 1.4.10XXuntil 31.7.10XXuntil 31.3.10The London MLE (powered by Fronter) X X XCurriculum and Development ServicesCurriculum ConsultantsXProfessional Development for School LeadersSchool Closure CurriculumTeaching & Learning Digital ContentContent HostingVideo Conferencing - Click2MeetLA Guidance on Video ConferencingVideo Conferencing WorkstationStaffMail - email hostingLondonMail - email hosting - PupilsSafeMail - email hosting - PupilsNetworked Weather StationsPodcastingVideo Upload Service - Video CentralXXXXXXXXXXXXXXXXXIncluded inLondon MLEXFor support contact 020 2855 5555 Option 1 SynetrixFor support contact 020 8255 5555 Option 2 DB EducationFor support contact 020 2855 5555 Option 3 AtomwideFor support contact 020 2855 5555 Option 5 FronterInvoiced for LGfL by SynetrixFor support contact LGfL or your LGfL Curriculum ConsultantInvoiced by LGfL officeInvoiced for LGfL by Fronter34

London Grid for Learning - To Parent Directory - LGfL

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