In the event of an outage, advanced meters automatically notify us if your power is out, so you don't need to reach out. If you still wish to, you can text or email lightsout@lpandl.com (Yes, you can text this email address from your phone, just like sending a regular text message!) or call our 24-hour emergency line at 806-775-2509. You can always track the status of outages in our live outage map below.
ELECTRIC OUTAGE: To report an electric outage, email or text Lubbock Power & Light at LightsOut@LPandL.com (Yes, you can text this email address from your phone, just like sending a regular text message!) or you may call (806) 775-2509.
- Please provide your service address, a phone number, and any other information you can share about the nature of your outage.
- Due to increased call volume in the event of an outage, customers may experience longer-than-normal hold times on the phone. We encourage customers to text or email.
- Unless you believe there is a life-threatening situation, do not call 9-1-1 to report a power outage.
STREETLIGHT OUTAGE: To report a streetlight outage, please call 3-1-1, or send a text or email to Streetlights@mylubbock.us (Yes, you can text this email address from your phone, just like sending a regular text message!)
- Please be prepared to give us the approximate address of the street light, a phone number, and any other information about the nature of the street light outage.
- If there is no address for the street light power outage, please be as detailed as possible with directions such as Northeast corner of I-27 and 82nd Street, Southwest Loop 289 and East Slaton Highway, etc.
We understand outages are difficult on our customers. Our crews are dispatched as soon as possible.
Our restoration crews are experts in getting the electricity back on. Especially during weather-related outages, damage can be widespread and repairs may be complex. Our crews will always do their best to restore your electricity in a timely, safe, and efficient manner.
Why is my power out, but my neighbor's is on?
This could happen for many reasons. You may be on different circuits, or you could have damage to the line, transformer, fuse, or switch that serves your home, but not your neighbor's.
How does LP&L decide whose power to restore first?
First, we attempt to re-energize major circuits serving several thousand customers each. Then we concentrate on restoring service to smaller clusters of customers and individuals.