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M&T Bank

Rating 3.2 / 5
1,770 Reviews

Since 1856, M&T Bank has been providing banking, insurance, investments, mortgage and commercial financial services through more than 700 domestic branches across the Northeastern U.S. Their purpose is to understand the individuals and the businesses in their neighborhood, so they can create the right opportunities for the people they serve.

M&T Bank Reviews

The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 05/12/2025.

3.2
1,770 reviews from WalletHub and across the web

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Photo of philaqtrmasdep

@philaqtrmasdep
1 Star Rating
This bank is so antiquated when it comes to getting a replacement ATM card. I have to wait 7-10 days to get it in the mail. My other bank gives you a new card within 5 minutes while you wait. M&T Bank needs to enter the 21st century for their customers.
Product: M&T Bank Credit Cards
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Photo of charlest3

@charlest3
2 Star Rating
Very poor back-office support. Sent wires in incorrect amounts. Received different and incorrect answers to the same questions from different employees. M&T nickel-and-dimes checking account customers with excessive fees. Employees seem to be poorly trained. Avoid this bank.
Product: M&T Bank Checking
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Photo of rosssean12213

@rosssean12213
1 Star Rating
My girlfriend and I moved to Tennessee from Vermont. Before leaving, we went in to ask what she needed to do to transfer her account. They gave us instructions to do a bank-to-bank transfer once we had our joint banking account set up in Tennessee. We proceeded to follow said instructions. On multiple occasions, the transfer was flagged as fraud. Every time, she verified her identity and answered all questions. The excuses we got as to why we couldn't transfer are, 'He is the primary account holder on the account. You must be the primary.' So we went into our new bank and made her a separate account with only her name listed. Once again, we tried to initiate the bank-to-bank transfer. Again, fraud! So we called up, and this time they told us that because she had spelled out her entire middle name on her M&T account but only her middle initial on her new account they wouldn't assist us. It's been excuse after excuse to bar her from operating her own account and prevent her from moving to her new bank. We are only trying to change banks because M&T doesn't exist in our new area. But they are making it impossible! It's ridiculous and feels like we are leaning closer and closer to a legal battle. How dare they abuse their position to control people's money in the way they do! It all feels very illegal.
Product: M&T Bank Checking
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Photo of howardl_42

@howardl_42
1 Star Rating

1 star

M&T Bank is a disgrace. I opened an account online for their advertised $500 bonus and followed every instruction. They sent me a debit card, a checkbook, a welcome letter, and even a bank statement showing the account was opened on March 24 and closed on March 28. I was never notified that I had to go to a branch to verify my identity—no call, no letter, no real warning—just some alleged email I never received.

Meanwhile, they kept sending me mail as if everything was fine. On April 19, I received a letter saying they "hoped I was enjoying my new account" — three weeks after they had closed it! If that’s not proof of total incompetence or deception, I don’t know what is.

They had no problem letting me redirect my Social Security deposit into this problematic account. Then they told me the account never existed. I wasted half a day at the Social Security office fixing their mistake. When I tried to resolve the issue at the branch, they admitted the $500 promotion was gone and insulted me with a $100 offer. Unbelievable.

This was classic bait-and-switch. M&T Bank can’t even keep their story straight. They're reckless, disorganized, and show zero respect for people's time or money—especially seniors. I wouldn't trust them to manage a lemonade stand.

Do yourself a favor: stay far away from M&T Bank.

Product: M&T Bank Checking
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Photo of kellyaperry77

@kellyaperry77
1 Star Rating
This is terrible. Trying to require an HO6 policy on my townhome. I've had the loan for 16 years, and it has been sold to multiple banks for servicing. Never have I been asked for an HO6 until M&T Bank acquired it. It was not originated this way and it's illegal for M&T Bank to require it now since they are servicing the loan.

In addition, their automated customer service system is the worst. I can't get through to a live person.
Product: M&T Bank Mortgages
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Photo of skurland123

@skurland123
5 Star Rating
If you're an M&T banking customer and you receive a pre-approval notice for this card, it's almost a no-brainer to redeem the offer. It's the best (and hardest to qualify for) credit card offered by M&T, coming with all Visa Signature benefits, a flat cash back rate of 1.5%, and a low (compared to other cards in this category) APR after the 12-month promo 0% APR on purchases and balance transfers, currently between 18.24-22.24% based on creditworthiness. Having an M&T checking and/or savings account makes it very easy to transfer money between accounts. I've had the card for a year, and the bank raised my initial credit limit after 6 months. Highly recommended.
Product: M&T Visa Signature Credit Card
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Photo of fyre1724

@fyre1724
1 Star Rating
Updating the balance when there is a credit applied, took them forever. When it comes to changing addresses, they combined physical and mailing addresses at the same time, committing a huge mistake. They even ask if you are a citizen of this country. Then why do they give you a $60,000 loan in the first place if they have doubts? Unbelievable how some representatives cannot understand what combining a physical and mailing address means. Very disappointed with this bank and the customer service representatives.
Product: M&T Bank Car Loans
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Photo of amylguess31

@amylguess31
1 Star Rating
My husband was out of work for over a year due to cancer. Because of this, our income was reduced, but we still managed to maintain our mortgage payments, although sometimes late, and we did incur late fees. We understand that these will either be added to the end of our loan or paid off when we have extra income. However, today a gentleman from an unidentified vehicle walked up to my house and taped an unsealed envelope to my door with blue tape. I opened the envelope, and inside was a piece of paper that was poorly cut, as if by a five-year-old. It read "urgent – call your mortgage company immediately" with a phone number. I verified the number, and it was indeed for M&T BANK. When I called customer service to express my concerns about the possibility of a scam, given the unusual delivery method, the representative rudely informed me that we had been late on our mortgage payment without contacting them, which was completely false. We had been in contact and had explained our situation, stating that our payments would be made as possible, though potentially late, and that we did not currently need assistance. I am not in default; everything is currently paid up, though there are late fees. The conduct of the representative at the homeowners' assistance was incredibly rude, and I find this level of unprofessionalism unacceptable. I have not received a single voicemail asking me to call, nor have I received any messages through their app or even a letter in the mail. Instead, they send someone to tape a crudely cut note to my door. This approach is extremely unprofessional.
Product: M&T Bank Mortgages
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Photo of jkhdp

@jkhdp
1 Star Rating
Terrible customer service. We paid off a loan and have been waiting for the lien release paperwork for more than three weeks. We need it in order to trade over, and they keep telling us it is in the mail. I left a bad review, so they called my husband and said they would check back in two days. Well, do you think they did that? Not a single call. I would not recommend this bank to my worst enemy.
Product: M&T Bank Personal Loans
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Photo of chumlee61

@chumlee61
1 Star Rating
This is a horrible bank. I made my payments every month, along with extra for the principal, but all they did was push out my payment. They never applied it to the principal, so all the extra amounts were only applied to interest. What a waste! I then called, got a payoff amount, sent in the payoff amount, and now they say I still have a remaining balance. Never again will I get a camper loan with them. They are nothing but a bunch of crooks.
Product: M&T Bank Personal Loans
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Photo of dhyillis19690

@dhyillis19690
1 Star Rating
We tried numerous times to put my name on the property and they said all we needed was a copy of the marriage certificate. Now, after my husband passed away from cancer, they said he needed one more paper to sign. Now I am going through probate court because of their negligence and continuous lies. Then, at one point they said to refinance, they gave us such a hard time. Now I am fighting to stay in my house, as I have nowhere else to go, and I am grieving at the same time.
Product: M&T Bank Mortgages
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Photo of amandamonterroso87

@amandamonterroso87
1 Star Rating
Trying to make payments to catch up on my mortgage, and they won't accept a full month's payment unless I have all the past due amounts. They're threatening foreclosure and won't even accept my monthly payment—it's completely outrageous. I didn't choose this bank; my mortgage was transferred here, and now they're mistreating me left and right. I'm doing my best, and they won't even accept one month's mortgage payment unless I have it all.
Product: M&T Bank Mortgages
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Photo of eboneyhoward

@eboneyhoward
1 Star Rating
This bank is the absolute worst - since my mortgage was sold to this bank, it has been nothing but unprofessionalism - no follow-ups, long telephone waits; it's just been quite an experience. Also, their customer service team is not people-oriented.
Product: M&T Bank Mortgages
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Photo of sannuticutie

@sannuticutie
2 Star Rating
It takes a check seven days, five business days, to clear from the state of New Jersey for an amount less than $400 into my own checking account. If I didn't have an account, I could sign it over for next day availability into my husband's account. The only reason I got this account was because I was told it would be easier to deposit. Apparently, it was easier when I didn't have my own account at this institution and just signed it over to my husband's account.
Product: M&T Bank Checking
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Photo of Yiayia1914

@Yiayia1914
1 Star Rating
I opened a savings account and deposited the total amount of a CD that I had cashed at M&T Bank. In three months, I received a statement stating the interest earned. It was exactly as I was told it would be when I opened the account. When I received the statement at the end of the next three months, I couldn't believe that I had only received $1 and a few pennies each month. The interest rate changed at the end of the three months and I didn't know that this had happened until three months later when I received a statement. M&T Bank uses this tactic to shortchange its customers of the interest that their money earned. I removed all of my money from this bank.
Product: M&T Bank Savings
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Review M&T Bank

M&T Bank Offers

Checking
Credit Cards
Home Equity
Mortgages
Savings
CDs
Business Services
Car Loans
Investments
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Student Loans

M&T Bank Q&A(71 questions)

Get answers to your questions about M&T Bank below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.

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Where are M&T Bank branches located?

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Alexandra Barring, Banking Moderator
M&T Bank branches are located in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia, the District of Columbia, Vermont and Massachusetts. There are 700 branches and 1,800 ATMs, and you can find the nearest one here.
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What is the M&T Bank money market account interest rate?

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Ramses Delgado, Banking Moderator

Currently, M&T Bank does not have a personal money market account. However, it offers other savings accounts that might suit your needs:

  • M&T Bank Relationship Savings that offers a 0.01% APY on any balance. This account has no minimum opening deposit requirement, provides an ATM card, and a monthly fee of $7.50 that can be avoided by maintaining a minimum balance of $500, having a personal checking account with M&T Bank, or making at least one...
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What secured credit cards does M&T Bank offer?

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Rhonda Stewart, WalletHub Loans Analyst

M&T Bank offers a single secured card, the M&T Secured Credit Card. You can get approved for this card even with bad credit.

Things to know about the M&T Secured Credit Card:

  • It's good for establishing, improving, or rebuilding credit.
  • It has no annual fee.
  • It offers the possibility for graduation to an unsecured credit card.
  • You can apply for this card over the phone at (877) 779-3525 or at a M&T Bank location.
  • If...
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Upvotes

What are the M&T Bank locations?

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Alexandra Barring, Banking Moderator

M&T Bank has a network of locations across several states, including New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia, the District of Columbia, Vermont, and Massachusetts.

For the most accurate and up-to-date information on branch locations, hours of operation, and available services, it's best to check the M&T Bank website or contact customer service by phone at (800) 724-2440.

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What is the M&T Bank savings account interest rate?

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Ramses Delgado, Banking Moderator

The interest rates for M&T Bank's savings accounts depends on the type of account. Here are some examples of their interest rates:

It's important to note that these rates may change without prior notice. For the most up-to-date information, please refer to the M&T Bank website.

Compare your options and review the terms and conditions before opening any account. Ensure the account meets your financial...

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Upvotes

How can I order new checks with M&T Bank?

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Ramses Delgado, Banking Moderator

You can conveniently order checks with M&T Bank in three ways, online, by phone, or in person at a branch. However, if you're ordering your first set of checks, you'll need to do it at an M&T Bank branch. Here's a breakdown on the options:

  • Online: You can place your order through M&T Bank's check printer, Deluxe Corporation. You'll need your account number, routing number, and next check starting number. You can choose from...
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Upvotes

Does the People's United Bank offer any secured credit cards?

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Sebi Mitchell, Credit Cards Moderator

No, People's United Bank doesn't offer any secured credit cards. In fact, People's United Bank no longer offers any credit cards, as it is now part of M&T Bank. But if you'd like to apply for a secured credit card, you have plenty of other great options to choose from. Secured credit cards typically have very lenient approval requirements and some will also offer rewards for your purchases.

Notable Secured Credit Cards

You...

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How do I apply for an M&T Bank credit card?

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WalletHub

You can apply for an M&T Bank credit card online, by selecting “Apply for a Credit Card” on your Account Summary Page. If you do not have an account yet, you can enroll in online banking here.

Alternatively, you can apply by phone at 1-800-724-3222, or in person at one of their branches. You can find the closest branch here. 

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Upvotes

How can I get an M&T Bank credit card cash advance?

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Andrew Sutton

You can get an M&T Bank credit card cash advance at any ATM with the Visa logo using your card and PIN, or in any bank with your card and a photo ID.

Keep in mind that cash advances are very expensive. They have an APR of 26.49% (V) and a 3% (min $10) cash advance fee, not to mention potential ATM fees in case you use one that's not affiliated with M&T Bank.

So my advice is...

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* The information about the following cards has been independently collected by WalletHub: Bank of America® Customized Cash Rewards Secured Credit Card, U.S. Bank Altitude® Go Visa® Secured Card, M&T Visa Rewards Credit Card, and M&T Visa Credit Card.

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